8214 Parking Control Officer

Recruitment #CBT-8214-M00238



The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.

The purpose of this examination announcement is to establish an eligible list for this classification.



Under general supervision, the Parking Control Officer patrols an assigned area for the purpose of enforcing motor vehicle parking regulations, and performs related duties as required. Essential functions include: patrols the streets and issues citations in an assigned area to illegally parked vehicles and to enforce motor vehicle parking regulations: places identifying marks on parked vehicles, or records identifying information into a hand-held computer and subsequently checks for these data/marks as means of identifying vehicles which are parked beyond the posted time limit: arranges for removal of unlawfully parked vehicles as authorized by state and local codes; completes tow inventory form describing any visible damage, missing parts, and any visible contents of the vehicle: directs vehicular and pedestrian traffic by using appropriate hand signals and whistle at a specific intersection or other control points; assists pedestrians in crossing from curb to curb at intersections; directs traffic at the perimeters of critical incidents, parades, and other public functions: operates and monitors a 2-way radio to keep in contact with supervisors/managers, respond to complaints from the public and from departmental dispatchers and to inform departmental supervisors and dispatch centers of any circumstances requiring police or emergency assistance and acts in accordance with instructions received: makes notes of actions taken in line of duty and prepares detailed reports involving day to day operations relating to parking and traffic control; writes memorandum when necessary; prepares daily reports and logs in daily activities using a hand-held computer: explains parking and traffic regulations; provides information in response to questions about citations, towed vehicles, routes of travel, points of interest, distances and related matters to the public; advises the public as to how and where they may contact other city agencies: lifts and installs/removes vehicle immobilization devices in order to immobilize vehicles and lifts and positions cones and barricades: operates a motor vehicle with standard or automatic transmission, cars, vans, 3-wheel vehicles, and bicycles: communicates orally in a professional, clear, and effective manner to supervisors, managers, and the general public in person and over the phone/radio at all times: follows city, state, federal rules and regulations, departmental policies and procedures, and takes directives from supervisors and managers at all times: performs related duties and responsibilities as assigned.

Nature of work: Involves considerable walking, standing, and sitting for extended periods of time, working in inclement weather, dealing tactfully with a sometimes hostile public, performing repetitive hand motion to chalk tires and direct traffic, repetitive bending, kneeling, squatting and exiting/entering vehicles; carrying and using a hand-held computer/printer to issue citations and occasionally manually writing citations; exposure to hazards and working in the proximity of other moving vehicles, and requires normal color vision.  Employees are required to lift and install/remove vehicle immobilization devices or traffic barricades weighing up to 50 pounds, wear equipment weighing up to 10 pounds while working.  Employees will be required to work nights, weekends, holidays, and any shift including split days off. Employees will be part of the division’s 24/7/365 operation and will be required to work overtime. Employees are required to wear a departmental issued uniform, helmet, pepper spray and safety gear.


1. Two (2) years of verifiable full time satisfactory public contact experience which must have included providing and/or verifying information on laws, rules, regulations, and procedures, or responding to client or customer complaints as a primary responsibility; OR


2.  Successful completion of two (2) years military service either on active or reserve duty; OR


3.  Six (6) months of verifiable full time satisfactory experience as a Parking Control Officer; AND


4.  Possession and maintenance of a current valid Class C Driver License (Must possess a good driving record. See below for more information.); AND


5.  Possession of a high school diploma or proof of successful completion of an equivalency test (G.E.D or California High School Proficiency Examination)



Thirty (30) semester or forty-five (45) quarter units from an accredited college or university which must have included at least fifteen (15) semester units or twenty-two (22) quarter units in any of the following areas: Psychology, Sociology, Criminal Justice, or Behavioral Science may be used to substitute one (1) year of above work or military experience under minimum qualification #1 or #2.


Driving Record:

Applicants must possess a good driving record with none of the following occurrences within the last two (2) years prior to June 25, 2021 through the date of appointment:


• No convictions of California State Vehicle Code 20001 (leaving the scene of an accident involving bodily injury or death)

• No convictions of California State Vehicle Code 23103 through 23109 (reckless driving);

• No convictions of California State Vehicle Code 23152 – 23153 (driving under the influence of alcohol or drugs).


NOTES: Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.  

HOW TO APPLY: City and County of San Francisco employment applications for this position will be accepted through an on-line process only. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

•           Click and select 8214 Parking Control Officer (CBT-8214-M00238)

•           Click on “Apply” and read and acknowledge the information

•          Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”

•           Follow instructions given on the screen.


In order to comply with social distancing guidelines, staff is working remotely at this time. We highly recommend applications be completed early. If you are having difficulty submitting your application online, please contact us at 415-701-4441 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at Anna.Kaminska@sfmta.com.

Applicants may be contacted by e-mail.  It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by the SFMTA - Merit Section. 

If you are having difficulty submitting your application online, please contact us at 415.701.4441 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or e-mail at Anna.Kaminska@sfmta.com.



Applicants may be required to submit verification of qualifying experience, education, and driver license at any point in the application, examination and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the examination announcement. Written verification must be submitted on employer’s official letterhead, specifying dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.  

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.


Written Multiple-Choice Examination: (Weight: 100%)

Candidates deemed eligible and admitted to the examination process will be administered a written/multiple choice exam designed to measure knowledge, skills and/or abilities in job-related areas which may include but not limited to: problem solving ability, human relations ability, ability to read, understand and retain information and ability to observe and recall street names, places and incidents.


This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.


For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR website: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18426.


The certification rule used for the eligible list resulting from this selection process will be the Rule of Three (3) Scores. The hiring department may conduct additional selection processes to make final hiring decisions.

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination will be twenty four (24) months and may be extended with the approval of the Director of Transportation.

To find Departments which use this classification, please see, https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246


All new employees must successfully complete the training program consisting of 2 weeks of classroom instruction, 1 week of vehicle training, and completion of a mentoring program. Employee must successfully pass each section before advancement to the next training phase. This training may encompass the operation of a three-wheeled vehicle, instruction on parking and local traffic codes and regulations, traffic direction and other on-the-job training. A written test will be given after the two week classroom instruction. Failure to pass this test will result in immediate release (separation) from this position. Failure to satisfactorily complete the training program will result in release (separation) from the position.

Medical Examination/Drug Testing:

Candidates who are being considered for appointment for positions which may be required to pass a medical examination. Candidates who cannot meet the medical requirement will be placed under waiver until this requirement is met. The medical examination will be administered only to those applicants who are being considered for appointment.


Reasonable Accommodation Request:

Information on requesting reasonable accommodation for persons with disabilities can be found at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities  


Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the SFMTA by phone at 415.701.5413, or 415.701.5043 (TTY); or in writing to: SFMTA Human Resources, Merit Section, 1 South Van Ness, 6th Floor, San Francisco, CA 94103.  For further information, contact 415.701.5413.


Veteran’s Preference:

Information regarding requests for veterans preference can be found at:



Seniority Credit in Promotional Exams:



General Information concerning San Francisco Municipal Transportation Agency Employment Policies and Procedures:

Employment Information for the San Francisco Municipal Transportation Agency can be obtained at http://sfdhr.org/information-about-hiring-process , or hard copy at 1 South Van Ness Avenue, 6th Floor. This information, including information regarding appeals of the terms of this announcement, is part of the terms of all announcements.


Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 410.4. Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Merit Section, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules .


Copies of Application Documents:

Applicants are encouraged to keep copies of all documents submitted. Submitted documents become a permanent part of the exam records and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.


Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Employee Wellness Program:

The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources. Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness. For more details on the Wellness Program, please visit Employee Wellness Program Description page: https://www.sfmta.com/reports/employee-wellness-program .


Women, Minorities, and Persons with Disabilities are encouraged to apply

An Equal Opportunity Employer


Exam Type: Entrance

Issued: June 21, 2021

Jeffrey Tumlin

Director of Transportation

San Francisco Municipal Transportation Agency

Recruitment ID Number: M00238

MTA/AK: 415.701.4441


Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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