7316 Water Service Inspector

Recruitment #CBT-7316-098166

Introduction

7316 Water Service Inspector

San Francisco Public Utilities Commission

Recruitment #CBT-7316-098166

Announcement amended and re-opened on May 27, 2020
to reflect changes to the Selection Procedures

The eligible list established from the examination will be used to fill vacancies in this class citywide.

Who are we?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process.

POSITION DESCRIPTION

Under general supervision, makes inspections of all types of water services, meters and connections; makes collections from large water consumers; may shut off water supply to enforce payment; connects services to supply water to shipping; investigates complaints regarding water services; and performs related duties as required. Requires responsibility for: carrying out and explaining existing methods, procedures, rules and regulations pertaining to consumer water services; making regular contacts with the general public, property owners, tenants, building managers, general contractors and other building construction representatives for furnishing or obtaining information and explaining specialized matters pertaining to water services; preparing and maintaining regular operating records pertaining to water services. Nature of work involves considerable sustained physical effort with occasional heavy work requiring manual effort and dexterity with frequent exposure to accident and health hazards and somewhat disagreeable elements; constant driving to different locations of the City and ability to work nights and weekends; conducts water conservation evaluations in single family, multi-family; and commercial building and landscapes, and performs related duties as required.

Requires responsibility for: Performing field investigations that include High Bill Inspections, Yard Inspections for sewer flow factor appeals, meter changes, inspect/replace Meter Transmission Unit (MTU), field collection of delinquent bills; responding to related water supply such as low pressure, no water and other various carrying out and explaining existing methods, procedures, rules and regulations pertaining to consumer water services; making regular contacts with the general public, property owners, tenants, building managers, general contractors and other building construction representatives for furnishing or obtaining information and explaining specialized matters pertaining to water services;  preparing and maintaining regular operating records pertaining to water services, meters and other applicable pertinences.

Essential Functions:

  • Investigating complaints and emergency calls pertaining to poor pressure, noises in pipes and fixtures, dirty water, water seepage, bad tastes and odors; determines causes of faults, remedies conditions if possible or makes arrangements for dispatching repair crews, or make recommendations for repairs to be made; inspecting buildings and/or blueprints to determine size of service and meter necessary to insure adequate water supply.
  • Performing various field investigations in connection with water service quantity and quality and applicable water conservation programs, leaks in the system, cross connections and backflow and irregularities in billing; testing, maintaining, calibrating, and inspecting various water services equipment.
  • Removing meters and conducting flow and pressure tests and advises party on premises of results; reinstalls meter.
  • Reading water meters for changes of accounts; turning water on for beginning of new-account; inspecting premises for leaks or faulty fixtures; testing fixtures inside and outside of buildings; collecting deposits; notifying party of any faulty conditions found.
  • Making arrangements for replacement of meters, faulty or noisy; reporting hazards such as faulty pavement adjacent to meter and over service lines; inspecting sidewalk areas which have been broken in connection with water service installation or repair; replacing faulty meter box covers; makes reports of all conditions found and actions taken.
  • Acting as special collector for the settlement of delinquent accounts; discontinuing services after past due notice in an effort to enforce collection; performs and discusses high bills, collection procedures and department rules and regulations with consumers.
  • Determining causes of unusual consumption; checking premises as to type of occupancy; contacting owners or agents and interviewing consumers to obtain all available information; interpreting and analyzing e Automated Meter Infrastructure (AMI) consumption data; inspecting, programming, removing and replacing Meter Transmission Units (MTU); inspecting and testing meters for possible non-operation, irregular operation or other faults; inspecting plumbing, piping and fixtures; taking whatever remedial action that might be necessary and making official report of findings.
  • Acting as water service representative in providing water service to ships at various piers and waterfront locations; obtains signatures of responsible officers and confirming request for water; determining quantity of water desired and type of service connections necessary; subsequently disconnecting meter and service-hose when service is no longer required; maintaining and repairing water hose services, connections, fittings and couplings; makes emergency repairs or refers repair to the appropriate department; keeping related records of services and work performed.
  • Determining and verifying that water services have been tapped in designated locations and that service and meters have been installed correctly; in cases of buildings supplied by two or more meters, determining precisely what each meter supplies and checks cross-connections between meters; determining whether or not certain services should be continued, discontinued, abandoned or kept for possible future use.
  • Maintaining surveillance of all building construction and street contract work in the city and county and arranging for water service for such work in accordance with department rules; computing charges by use of meters or by calculations in cases where unmetered service is rendered, and making required reports; inspecting fire hydrants and notifying fire department when hydrants are damaged or not being used properly; investigating illegal use of water from fire hydrants and water department service connections and taking necessary action to stop violations; interpreting rules and regulations regarding water usage to contractors, superintendents and engineers.
  • Performing duties of a meter reader in relieving regular personnel in cases of absences; making appropriate entries in tablets or in Excel spreadsheet; taking and recording meter readings and computing consumption. 
  • Class 7316 Water Service Inspector performs other related duties as required.

Nature of work may involve considerable sustained effort with occasional heavy work requiring manual dexterity in lifting water meter cover weighing up to 90 pounds, in inclement weather conditions with frequent exposure to various environmental elements and health hazard materials.

Equal Employment Opportunity:  The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:

Experience:
Two (2) years of experience in a water or wastewater agency performing various phases of field and distribution operations including: water sample collection and field analysis, water service inspection and repair, meter readings, investigation of customer complaints, investigation of customer accounts or investigation and enforcement of efficiency codes and standards.

License and Certification:
Possession of a valid California driver’s license.

  • NOTE: Copy of driver's license must be submitted at the time of filing

Some positions require the following Special Conditions:

  • All positions in this job classification must be able to lift equipment weighing up to 90 pounds;
  • In compliance with regulations mandated by the State Water Resources Control Board, appointees at the SFPUC - Water Quality Division and Water Supply and Treatment Division will be required to possess a Grade 2 Grade Water Distribution Operator Certification upon hire; AND

Obtain the following within eighteen (18) months of appointment:

  • Grade 3 Water Distribution Operator Certification
  • Backflow Prevention Assembly Tester Certification
  • Cross Connection Control Specialist Certification

DESIRED QUALIFICATIONS:

  • Possession of a Water Conservation Practitioner Grade I Certification from American Water Works Association (AWWA)
  • Possession of a Qualified Water Efficient Landscaper Certification
  • Possession of an Irrigation Association Auditor Certification

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in the “Education” and “Training and Employment Record” sections of the City and County of San Francisco online application by the filing deadline. A resume does NOT substitute for this section of the City application and will not be considered in determining whether you meet the minimum qualifications. 

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative. 

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2. 

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.     

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date. 

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select "Apply" and read and acknowledge the information
  • Select either "I am a New User" if you have not previously registered, or "I have Registered Previously"
  • Follow instructions on the screen

Need help completing the application?

Computers are available for the public from 8:00 a.m. to 5:00 p.m., Monday through Friday, to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco. 

We communicate by email.

You may be contacted by email about this announcement and, therefore, it is your responsibility to ensure that your registered email address is accurate and kept up-to-date.  Also, you must ensure that email from CCSF is not blocked on your computer by a spam filter.  To prevent blocking, you should set up your email to accept CCSF mail from the following addresses: @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu. You will receive a confirmation email that your online application has been received in response to every announcement for which you apply.  You should retain the confirmation email for your records.  Failure to receive the email means that the online application was not submitted or received.

Word of advice:

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Have questions about the application process?

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tiffany Tran, by telephone at 415-554-1670, or by email at jobs@sfwater.org.

Selection Procedures

Minimum Qualifications Supplemental Questionnaire (MQSQ) - (Weight: Qualifying)

Applicants will be prompted to complete a Minimum Qualifications Supplemental Questionnaire as part of the online application process. All applicants must complete the Minimum Qualifications Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Minimum Qualifications Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Minimum Qualifications Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position.

Supplemental Questionnaire (SQ) Exam (Weight 100%)  

Qualifying candidates will be sent the Supplemental Questionnaire Exam to be completed electronically via e-mail. All qualifying candidates must complete the Supplemental Questionnaire Exam. The purpose of the Supplemental Questionnaire Exam is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to knowledge of: customer service; water service;  water distribution systems; safety rules and regulations, standard safe water practices; and the ability to: perform field investigations; public relations and customer service; exercise good judgement and critical thinking; communicate n writing; and other job related knowledge, skills and abilities.

A passing score must be achieved on the Supplemental Questionnaire Exam in order to continue in the selection process and be placed on the eligible list.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The department may administer additional position-specific selection procedures to make final hiring decisions.

Candidates scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Certification Rule: The certification rule for the ranked eligible lists resulting from this examination will be Rule of 3 Scores. The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of the Announcement: Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Veteran’s Preference: Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies  Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification. All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Announcement amended and re-opened on May 27, 2020 to reflect changes to the Selection Procedures

Exam Type: Entrance
Issued: February 28, 2020
Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID: (01022827, 01067281, 01070086, 01095298, 01112093)
PUC - TDT (415) 554-4357

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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