3618 Library Technical Assistant II

Recruitment #CBT-3618-904387


Submit Verification (Proof) of Education and/or Experience at Time of Filing Application

Failure to Submit the Required Verification Will Result In the Rejection of Your Application

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.


Under supervision, and in accordance with established policies and procedures, the Library Technical Assistant II performs various routine phases of technical library work; exercises work direction over subordinate personnel; and performs related duties as required.

The Library Technical Assistant II explains and carries out established methods and procedures; makes regular contact with the general public, outside organizations and library personnel in connection with library operations and activities; and prepares and/or maintains various files and records.

Essential functions of this class may include:

  • Supervising, training, and coaching subordinate personnel, clerical, support staff, and volunteers, and coordinating their assignments to meet the needs of the department
  • Assisting patrons in person, over the telephone and by correspondence regarding library policies, procedures and information, assists patrons with questions, interpreting library policies and procedures, and with the location of library material, including electronic resources
  • Searching for library materials; obtaining information from bibliographies, files, records, databases, and other sources
  • Assisting with daily library operations, such as opening and closing procedures, completing ADA checklists, drafting desk schedules, and keeping the library orderly and pleasant
  • Communicating with vendors, publishers, and other city departments regarding orders, invoices, and claims; follows up on these communications as necessary
  • May be responsible for the day-to-day operations of a branch or unit
  • Creating customer accounts and completing transactions such as processing library applications, resolving fines and fees, checking in and out physical and digital materials, and processing requests for new books, additional copies, and other library material
  • Filing; preparing and/or maintaining various files and records; writing routine correspondence and incident reports; typing; receiving and recording money
  • Sorting books and preparing them for delivery to various locations, or mailing, or for discard, or bindery
  • Collaborating in the creation, preparation, and display of various materials and resources
  • May assist in preparing an exhibit, display or other publicity material
  • May drive bookmobile and assist librarian in serving bookmobile patrons
  • Performs copy cataloging; making proper entry of new serials; assigning Cutter numbers and creating metadata for digitized collections
  • Processing orders, serials, documents, and other library material and supplies
  • Inventorying the collection; checking shelves for proper placement of books and for materials in need of repair or replacement; may perform minor book repairs and/or weeding on condition as needed
  • Generating reports such as circulation reports, overdue notices, paging lists, clear hold shelf lists, daily and weekly cash reports and other related reports
  • Troubleshooting, operating, and providing assistance to patrons with library equipment, including microfilm machines, scanners, multifunction devices (e.g. copy machines), and other electronic devices
  • May create, maintain, and troubleshoot technical issues related to the Library’s website, intranet, and other electronic media systems; creating, preparing, and organizing audio, video, images, and graphics
  • Related duties as required

Minimum Qualifications

An Associate's degree from an accredited college or university with a major in Library Information Technology AND one (1) year of full-time verifiable experience in technical library work in the areas of technical services, circulation, cataloging and/or information services equivalent to the duties performed by class 3616 Library Technical Assistant I in the City and County of San Francisco; OR

Completion of a Library Information Technology certificate program from an accredited college or university AND two (2) years of full-time verifiable experience in library work, at least one (1) year of which must have included technical library work in the areas of technical services, circulation, cataloging and/or information services, equivalent to the duties performed by class 3616 Library Technical Assistant I in the City and County of San Francisco; OR

Three (3) years of full-time verifiable experience in library work, at least one (1) year of which must have included technical library work in the areas of technical services, circulation, cataloging and/or information services, equivalent to the duties performed by class 3616 Library Technical Assistant I in the City and County of San Francisco

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Special Conditions:
1. Some positions in this class may require possession of bilingual skills. Eligibles who do not possess the designated skills will not be appointed to bilingual positions. A language proficiency test may be administered prior to appointment to these positions.

2. May be required to push, pull and lift with assistance objects weighing fifty (50) pounds or more.

3. Some positions in this class may require possession of a valid California Driver’s License.


Some positions in this class are subject to irregular work schedules and may require evening and/or weekend work; and require constant public contact. Positions in this classification may be required to work at various locations within the Library system.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Laurie Gee, by email at laurie.gee@sfgov.org.


Applicants are required to submit verification of qualifying education and/or experience prior to the filing deadline**. Verification should be attached to the application. Please use the "Education/Experience Verification" link in the "Other" tab to attach verification documents to your application.

All education and/or experience used to meet the minimum qualifications must be verified.

Qualifying education must be verified by copy of diploma showing major or transcripts showing coursework completed. Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Verification of qualifying experience must be on the employer’s letterhead, show the applicant’s name, dates of service, job title(s), duties actually performed for each position, and must be signed by the employer. If the qualifying experience was performed on a part-time or as-needed basis, the total number of hours worked or average hours worked per week must also be included. Qualifying experience may be verified by performance evaluations showing duties performed. City and County employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will only be allowed if recorded in accordance with the provisions of Civil Service Commission Rules.

 One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40 hours work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

**Verification of library experience gained by employees working for the San Francisco Public Library will be automatically verified by a review of the Human Resources Information System data. If you are currently employed by the San Francisco Public Library, you do not need to submit experience verification, however, if you have other qualifying experience from another library that you are using to meet minimum qualifications, you must submit verification documents to support the outside work experience.

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Multiple Choice Examination (Weight: 80%): Candidates that meet the minimum qualifications will be invited to participate in a written examination designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of library working procedures, reference aids, library terminology, library electronic resources, computer software applications, web editing and design techniques, general office procedures, the role of a public library and/or school library in the community; ability to lead the work of supporting staff, give attention to detail and accuracy, including money handling procedures, operate basic office equipment including computer; peripherals; telephone; multifunction copiers, ability to learn and deliver training and support to others for software, hardware, and other electronic media, ability to problem solve, multitask and manage deadlines, ability to establish and maintain effective and cooperative relationships, including the ability to deal courteously and effectively with library patrons, other library staff, city departments, and the general public, ability to maintain records and file, retrieve, code and index data and information for the purposes of recordkeeping and organization of information, ability to communicate in writing clearly and concisely with other library staff, vendors, the general public, and city departments; read, review, write, and understand information such as forms, documents, instructions, and or reports in English; ability to understand, give, and follow oral instructions in English; clearly communicate work-related information to patrons, supervisors, and other library staff; and respond to inquiries from patrons.

If you also apply and meet the minimum qualifications for the 3616 Library Technical Assistant I recruitment, you will only be scheduled once for the Written Multiple Choice Examination.

Basic Supervisory Exam (Weight: 20%):

Candidates will be administered a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g. directing, counseling, guiding, evaluating, motivating, disciplining, developing and training subordinates, delegation, etc.) as well as customer service and reading comprehension.

The Basic Supervisory Exam will be administered either on a computer or in paper format. The type of format will depend on the size of the qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification.

The score(s) you achieve on the Written Multiple Choice Exam and the Basic Supervisory Exam shall be valid and 'banked' for three years, starting from the date of the examinations. This means that, during this three-year time period, you will not be required to re-take these tests should you apply and be found eligible for a future announcement for which these particular tests are used. If the selection processes for a future announcement is held within one year of the date of these examinations and it includes the Written Multiple Choice Exam or the Basic Supervisory Exam your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test scores to the other announcement or (b) re-take the tests. Re-testing is permitted no sooner than one year from the date of the examinations and only in association with your eligibility for another announcement for which the tests are used. Please note that, should you re-test, your re-test score(s) would become your official score(s) since it is the most recent.

The Written Multiple Choice Examination and Basic Supervisory Exam are standardized examinations and, therefore, test questions and test answers are not available for public inspection or review.

A passing score must be achieved on both the Written Multiple Choice Examination and Basic Supervisory Exam in order to be placed/ranked on the eligible list/score report. The hiring department may administer additional position-specific selection procedures to make final hiring decisions.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Requests for an alternate test date may be considered in limited circumstances and must be submitted to the analyst listed in this announcement within five (5) calendar days of the announcement of the test date.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf 

The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

Information regarding requests for Veterans Preference can be found at:

Seniority Credit in Promotional Exams:
Information regarding seniority credit can be found at:

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Exam Type: CPE
Issued: April 1, 2021
Carol Isen
Human Resources Director
Department of Human Resources
Recruitment ID Number: CBT-3618- 904387


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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