3616 Library Technical Assistant I

Recruitment #CBT-3616-902834

Introduction

THIS IS A CITYWIDE EXAM
Submit Verification (Proof) of Education and/or Experience at Time of Filing Application
Failure to Submit the Required Verification Will Result In the Rejection of Your Application


Under supervision, and in accordance with established policies and procedures, the Library Technical Assistant I performs various routine phases of technical library work, and performs related duties as required. The Library Technical Assistant I makes routine contact with the general public, outside organizations, and library personnel in connection with library operations and activities, and prepares and/or maintains various files and records.

Essential functions of this class may include:

  • Providing direction, training and/or coaching to clerical and support staff and may direct or lead them
  • Assisting patrons in person, over the telephone and by correspondence regarding library policies, procedures and directional information, assisting patrons with routine questions and with the location of library material, including electronic resources
  • Searching for library materials; obtaining information from bibliographies, files, records, databases, and other sources
  • Assisting with daily library operations, such as opening and closing procedures, completing ADA checklists, drafting desk schedules, serving as timekeepers, etc. and keeping the library orderly and pleasant
  • Creating customer accounts and completing transactions such as library application processing, resolving fines and fees, checking in and out physical and digital materials, and processing requests for new books, additional copies, and other library material
  • Filing; preparing and/or maintaining various files and records; writing routine correspondence and incident reports; typing; receiving and recording money
  • Sorting books and preparing them for delivery to various locations, or mailing, or for discard, or bindery
  • Collaborating in the creation, preparation, and display of various materials and resources
  • May assist in preparing an exhibit, display or other publicity material
  • May drive bookmobile and assist librarian in serving bookmobile patrons
  • Performs copy cataloging; making proper entry of new serials; assigning Cutter numbers
  • Processing orders, serials, documents, and other library material
  • Inventorying the collection, checking shelves for proper placement of books and for materials in need of repair or replacement; may perform minor book repair and/or weeding on condition as needed
  • Generating reports such as circulation reports, overdue notices, paging lists, clear hold shelf lists, daily and weekly cash reports and other related reports
  • Troubleshooting, operating, and providing assistance to patrons with library equipment, including microfilm machines, scanners, multifunction devices (e.g. copy machines), and other electronic devices
  • May create, maintain, and troubleshoot technical issues related to the Library’s website, intranet, and other electronic media systems
  • Related duties as required

Minimum Qualifications

An Associate’s degree from an accredited college or university with a major in Library Information Technology; OR

Completion of a Library Information Technology certificate program from an accredited college or university AND one (1) year of full-time verifiable experience in library work in the areas of technical services, circulation, cataloging and/or information services, equivalent to the duties performed by class 3610 Library Assistant, in the City and County of San Francisco; OR

Two (2) years of full-time verifiable experience in library work in the areas of technical services, circulation, cataloging and/or information services, equivalent to the duties performed by class 3610 Library Assistant, in the City and County of San Francisco.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Special Conditions:
1. Some positions in this class may require possession of bilingual skills. Eligibles who do not possess the designated skills will not be appointed to bilingual positions. A language proficiency test may be administered prior to appointment to these positions.

2. May be required to push, pull and lift with assistance objects weighing fifty (50) pounds or more.

3. Some positions in this class may require possession of a valid California Driver’s License.

Notes:

Some positions in this class are subject to irregular work schedules and may require evening and/or weekend work; and require constant public contact. Positions in this classification may be required to work at various locations within the Library system.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Stefanie Lim by telephone at 415-551-8911 or by email at Stefanie.Lim@sfgov.org.

 

Verification:

Applicants are required to submit verification of qualifying education and/or experience prior to the filing deadline**. Verification should be attached to the application. Please use the "Education/Experience Verification" link in the "Other" tab to attach verification documents to your application.

All education and/or experience used to meet the minimum qualifications must be verified.

Qualifying education must be verified by copy of diploma showing major or transcripts showing coursework completed. Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Verification of qualifying experience must be on the employer’s letterhead, show the applicant’s name, dates of service, job title(s), duties actually performed for each position, and must be signed by the employer. If the qualifying experience was performed on a part-time or as-needed basis, the total number of hours worked or average hours worked per week must also be included. Qualifying experience may be verified by performance evaluations showing duties performed. City and County employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will only be allowed if recorded in accordance with the provisions of Civil Service Commission Rules.

**Verification of library experience gained by employees working for the San Francisco Public Library will be automatically verified by a review of the Human Resources Information System data. If you are currently employed by the San Francisco Public Library, you do not need to submit experience verification, however, if you have other qualifying experience from another library that you are using to meet minimum qualifications, you do need to submit verification documents to support the outside work experience.

Note:
Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.  

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Multiple Choice Examination (Weight: 100%): Candidates that meet the minimum qualifications will be invited to participate in a written examination designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of library working procedures, reference aids, library terminology, library electronic resources, computer software applications, basic web editing and design techniques, general office procedures, the role of a public library and/or school library in the community; ability to lead the work of supporting staff; ability to give attention to detail and accuracy, including money handling procedures, operate basic office equipment including computer; peripherals; telephone; multifunction copiers, ability to learn and deliver training and support to others for software, hardware, and other electronic media, ability to problem solve, multitask and manage deadlines, ability to establish and maintain effective and cooperative relationships, including the ability to deal courteously and effectively with library patrons, other library staff, city departments, and the general public, ability to maintain records and file, retrieve, code and index data and information for the purposes of recordkeeping and organization of information, ability to communicate in writing clearly and concisely with other library staff, vendors, the general public, and city departments; read, review, write, and understand information such as forms, documents, instructions, and or reports in English; ability to understand, give, and follow oral instructions in English; clearly communicate work-related information to patrons, supervisors, and other library staff; and respond to inquiries from patrons.

If you also apply and meet the minimum qualifications for the 3618 Library Technical Assistant II recruitment, you will only be scheduled once for the Written Multiple Choice Examination.

The Written Multiple Choice Examination is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

The score that you achieve on the Written Multiple Choice Examination shall be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. If the test for this future announcement is held within 12 months of the date of this examination, your score will be automatically applied to that announcement. However, after twelve months, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than twelve months from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score going forward since it is the most recent.

A passing score must be achieved in order to be placed/ranked on the eligible list/score report. The hiring department may administer additional position-specific selection procedures to make final hiring decisions.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Requests for an alternate test date may be considered in limited circumstances and must be submitted to the analyst listed in this announcement within five (5) calendar days of the announcement of the test date.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Eligible List:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.  

Certification:
The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions. 

Requests:
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 
http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: 
http://sfdhr.org/information-about-hiring-process#veteranspreference

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:
http://www.sfdhr.org/index.aspx?page=20#senioritycredit

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

 

Exam Type: CPE
Issued: September 9, 2019
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: CBT-3616-902834
DHR/SL/415-551-8911

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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