2944 Protective Services Supervisor -Public Conservator

Recruitment #CBT-2944-903338

Introduction

This announcement has been amended to extend the filing date and to allow for additional applications.  Applicants who already applied under Recruitment CBT-2944-903338, issued on October 1, 2019 will be included in the application pool and need not reapply. 

The current position(s) are located at the Department of Aging and Adult Services (DAAS), a Division of the San Francisco Human Services Agency in the Public Conservator Section.  The eligible list resulting from this examination may be utilized for future positions in this class.  

Who We Are

The Human Services Agency is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.  

HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education.  Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.  

What We Do

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search and child care assistance.  

Position Overview

Under general supervision, positions in class 2944 Protective Services Supervisor within the Office of the Public Conservator in the Department of Aging and Adult Services, supervises, assigns, reviews and participates in the work of a unit responsible for providing a provide a broad range of clinical/advocacy services to temporary/permanent conservatees. Incumbents perform a variety of technical tasks relative to their assigned area of responsibility. The 2944 Protective Services Supervisor supervises professional, technical and/or clerical employees depending on specific unit assignment.

The target population of this office is individuals who are gravely disabled, (unable to provide for food, clothing and shelter as a result of chronic mental illness and/or chronic alcoholism), as a result of major mental illness as defined by the Diagnostic Statistical Manuel (DSM).  The population also includes individuals who may have involvement with the Criminal justice system and are being held in jail and State Hospitals or other facilities designated for those who have committed, or are alleged to have committed a crime.   

The 2944 is responsible for assigning, reviewing, and supervising, the work of 2940 Protective Services Worker. Positions in this class are also responsible for complex case consultation, implementing policy and procedure, and managing the weekly court colander. This involves interaction with Mental Health Court, including City Attorney, District Attorney, Public Defender and Department of Public Health, hospitals, jails and community agencies.  

Note: Positions WILL require Possession of a valid Licensed Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences (BBS)  

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

When assigned to Public Conservator, the essential functions of this position include but are not limited to:      

1. Plans, prioritizes, assigns, supervises and reviews the work of a unit involved in providing casework, client management, and on-going client investigation; selects, trains, evaluates, and disciplines staff.  

2. Recommends and assists in the implementation of goal enforcing policies and procedures s and objectives for the unit; evaluates operations and activities of assigned responsibilities; recommend improvements and modifications; for compliance  

3. Gathers statistical data and prepare reports as required; prepare various reports on operations and activities.  

4. Participates in community and professional groups and committees.  

5. Collaborates with other DAAS programs and other City departments such as Public Health, Public Defender, City Attorney, District Attorney, Superior Court, other Human Services Agency staff.  

6. Investigates referrals from psychiatric emergency services and jail psychological services by interviewing clients, medical staff and family. Provides case consultation and case management.

7. Manages court calendar.    

 Nature of Work  

May require working with individuals who are gravely disabled due to a chronic mental health condition and/or chronic alcoholism.  This work may also involve occasional exposure to accidents and hazards in dealing with mentally ill and emotionally disturbed persons.  Incumbents may be exposed to some disagreeable elements.  

May be required to monitoring the psychiatric treatment of clients on an ongoing basis as well as providing case management services as needed.  This may also include working clients who are being held in jail, state hospitals or other facilities designated for those who have committed, or are alleged to have committed, a crime.  

In order to ensure that treatment plans are appropriate and are being implemented, it is generally expected that clients are seen monthly, typically at their place of residence/treatment. Therefore, clients can be seen in jail, the State Hospitals, inpatient acute psychiatric units, locked psychiatric treatment centers and skilled nursing facilities, as well as in community settings, such as independent Single Room Occupant (SRO) hotels with onsite support, residential care homes, or family settings.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

DAAS: Adult Protective Services, Public Conservator’s Adult and Long-Term Care Operations Specialty  

Education

Possession of a Master’s Degree in Social Work from a school accredited by the Council on Social Work education (CSWE): OR, a Master’s Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master’s Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology; AND  

Experience

For Positions in Public Conservator and Long Term Care Operations:

Two (2) years of experience as a social service case manager in the behavioral health field providing inpatient or outpatient services.; AND  

License and Certifications Required for Public Conservator’s Specialty and Long Term Care Operations

a.     Possession of a valid Licensed Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences (BBS) OR                

Current proof of registration as an Associate Social Worker (ASW) intern issued by the California Board of Behavioral Sciences (BBS); OR  

b.     Possession of a valid Marriage and Family Therapist (MFT) license issued by the California Board of Behavioral Sciences (BBS) OR  

Current proof of registration as a valid Marriage and Family Therapist Intern (MFTI) issued by the California Board of Behavioral Sciences (BBS); OR       

c.     Possession of a valid Professional Clinical Counselor (LPCC) license issued by the California Board of Behavioral Sciences (BBS) OR            

Current proof of registration as a Professional Clinical Counselor Intern (PCCI) issued by the California Board of Behavioral Sciences (BBS).      

 Desirable Qualifications  

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:

1. Satisfactory completion of two semesters of graduate field placement which involved the provision of direct  services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Conservatorship Services, intensive case management such as MSSP/Linkages, medical social work in a locked psychiatric facility, mental health program/agency, home health agency or alcohol and drug counseling and treatment program.      

 2. Six (6) months post baccalaureate professional work experience which involved the provision of direct services to elders, dependents, or adults in one of the areas previously described.

3. Possession of a valid Licensed Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences (BBS).

4. Two years of verifiable experience working in an adult/geriatric Mental Health setting.

5. Two years of verifiable experience in working with the severely and/or gravely disabled due to chronic mental health conditions.

6. Cooperatively and effectively with a multidisciplinary team.

7.  Knowledge of community resources. 

8. Experience applying laws related involuntarily commitment policies and procedures.

Minimum Qualification Notes  

1.  Some positions in Class 2944 Protective Services Supervisor MUST possess a valid LCSW issued by BBS.

2.  Some positions require the ability to speak one or more of the following languages: Spanish, Tagolog, Vietnamese, Russian, and Mandarin/Cantonese.

3.  Incumbents in class 2944 Protective Services Supervisor MUST be able to obtain National Provider Identification (NPI) within  six (6) weeks of appointment.

4. Incumbents in class 2944 Protective Services Supervisor are required to maintain a valid California Driver’s License and meet the automobile insurability requirements for the City and County of San Francisco.

5. Some positions may require supervising clerical and/or technical staff; however, supervisory responsibilities are ancillary to the essential functions of the position.    

Applicants must meet the Minimum Qualification requirements at the time of filing unless otherwise noted.

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process.  Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.    

·     Select the desired job announcement (CBT-2944-903338)

·     Select “Apply” and read and acknowledge the information

·     Click on "I am a New User" if you have not previously registered, or “I have Registered Previously”

·     Follow instructions given on the screen  

Computer kiosks are located in the lobby of the Department of Human Resources, One South Van Ness Avenue, 4th Floor, San Francisco, for use by the public. The hours of operation are from 8:00 a.m. to 5:00 p.m. Monday through Friday.   

You can also watch this video for further assistance with our online application system:

http://www.youtube.com/watch?v=4-kUFHXhBjQ&feature=youtu.be  

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).  

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.  

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.  

Incomplete applications and applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.   

Resumes may be attached to the application; however, resumes will NOT be accepted in lieu of a complete City and County of San Francisco application.  City and County of San Francisco official applications MUST be completed.  

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carmen K. Lewis at 415.557.5241 or email at: hsaexams@sfgov.org or Carmen.Lewis@sfgov.org  

Verification (proof) of Education

Applicants may be required to provide a copy of diploma or official transcript to verify qualifying education at any time in the application, examination and/or departmental selection process to show that the minimum qualifications have been met.  For more information, please visit: http://sfdhr.org/index.aspx?page=456  

Applicants who have obtained education form a foreign college or university must provide a Foreign Transcript Evaluation letter from a National Association of Credential Evaluation Service (NACES) approved agency.  A list of approved agencies can be found at: http://www.naces.org  

Verification (proof) of Experience

Applicants may be required to provide written verification (proof) of qualifying work experience at any time in the application, examination and/or departmental selection process to show that the minimum qualifications have been met.    Verification of qualifying experience must be signed by the employer’s authorized representative on the employer's business letterhead, and specify the name of the applicant, dates of employment, job title(s), dates of service and duties performed. City and County of San Francisco employees do not need to submit verification of their City employment, but must submit verification of outside experience.  City employment will be verified by the employee’s record. City and County of San Francisco employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1. For more information, please visit: http://www.sfdhr.org/index.aspx?page=20#verification

Notes

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.  

Applicants meeting the minimum qualifications are not guaranteed advancement through all of the steps in the selection process.

Selection Plan

Minimum Qualifications Supplemental Questionnaire (Weight: Qualifying)

Supervisory Test Battery (Weight: 40%)

Training and Experience Evaluation (Weight: 60%)

Selection Procedures

Minimum Qualifications Supplemental Questionnaire (Weight: Qualifying)

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Candidates must achieve a passing score on each of the selection components described below in order to move forward in the selection process.  

Supervisory Test Battery: (Weight: 40%)  

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325  

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.  

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.  

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments.  

If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement.  

However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery.  

Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.  

Training and Experience Evaluation: (Weight 60%)   

A Training and Experience Evaluation will be utilized. The information provided by candidates in the job application, required verification and applicable documentation will be evaluated in terms of duration and relevance to the 2944 Protective Services Supervisor job-related knowledge, skills and abilities for placement on the eligible list.  

Candidate scores from the Training and Experience Evaluation will be used to determine your final score and rank on the eligible list.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Note

Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Department Selection Procedure  

The Human Services Agency may administer additional position-specific selection procedures to make final hiring decisions for position(s) in class 2944 Protective Services Supervisor. Candidates’ scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.  

Only those candidates deemed best qualified will continue in the departmental selection process, which may consist of an oral interview and/or performance examination.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Eligible List/Score Report

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from the civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resource Director or the Civil Service Commission.

The Duration of the eligible list/score report from this examination process will be nine (9) months, and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see: https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

Certification

The certification rule for the eligible list resulting from this examination will be Rule of Three Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

General Information Concerning City and County of San Francisco Employment Policies and Procedures Important

Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents

Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Requests

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Veterans Preference

Information regarding requests for Veterans Preference can be found at: http://sfdhr.org/information-about-hiring-process#veteranspreference

Seniority Credit in Promotional Exams

Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Exam Type: Combined Promotive and Entrance (CPE)

Issued: Tuesday, October 1, 2019

Micki Callahan, Human Resources Director

Department of Human Resources

Recruitment ID Number: CBT-2944-903338

HSA/CKL 415.557.5241

 

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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