2918 Human Services Agency Social Worker

Recruitment #CBT-2918-903092

Introduction

WHO WE ARE

The Human Services Agency (HSA) is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.

 
WHAT WE DO

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search, and child care assistance.

POSITION DESCRIPTION

The Human Services Agency Social Worker is the entry-level class in the Social Worker series. The HSA Social Workers receive close and constant supervision while learning social work principles, social service programs, social work methods and techniques and departmental rules, regulations and procedures. This class utilizes the deep class concept and encompasses multiple levels of responsibility from entry through the fully-experienced journey level. Incumbents with little or no experience in the duties of the class perform beginning level work and perform at increasingly higher levels or responsibility that require a commensurate higher degree of ability and initiative as experience is gained.

Under supervision, incumbents perform a variety of professional social work duties involving casework, case management, and continuing client investigations and processing for social work programs in various Human Services Agency programs.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Schedules and interviews applicants to determine new or continuing service needs.
2. Conducts in-home interviews as necessary; investigates statements and information received from applicants through the use of telephone or written verifications.
3. Evaluates information to establish eligibility.
4. Assesses, formulates, and develops a service plan for client needs; develops goals and plans of action.
5. Provides case management activities including identifying and assessing client needs; coordinates and monitors services; prepares reports and reassessments; advises and counsels clients regarding family, economic, physical and emotional situations.
6. Refers applicants, clients, and the general public to other agencies according to established policies; establishes and maintains complete files; documents case files as necessary; maintains narratives on assigned cases; answers questions, provides information, and explains policies, rules, and regulations of the agency to applicants, clients. and the general public; assists clients in preparing forms and reports.
7. Presents orientations for community agencies; establishes and maintains contacts with local organizations, nonprofit agencies, business and other interested groups in promoting community resources program; initiates and mediates case conferences between workers and staff of service provider contractors.
8. Assists clients in resolving their problems that prevent or limit their ability to participate in public assistance programs.
9. Monitors, interacts, and supervises children during intake process.
10. Transports children to placements and other locations as necessary.
11. Completes placement assessments and assists with requests for emergency placements; investigates complaints regarding the safety of children in placement; refers clients to Adult Protective Services for conservatorship, placement or protection when necessary.
12. Composes and prepares correspondence and narratives; maintains case records, documents case actions, and completes required forms.
13. Processes actions related to eligibility for social services and ancillary services; coordinates transfers of clients between counties; informs clients of procedures; gathers data, makes recommendations, and prepares reports as required.

Minimum Qualifications

Education:

Possession of a baccalaureate degree from an accredited college or university in social work, sociology, psychology, counseling, or other behavioral science.

Substitution:

Experience performing social casework or eligibility casework with a public or private agency/organization may be substituted for the required degree on a year-for-year basis (up to a maximum of two years). Thirty (30) semester or forty-five (45) quarter units equal one year.


Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

**Applicants must meet the Minimum Qualification requirements at the time of filing**

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Refer to the following links for verification:

 
Verification Guidelines: https://sfdhr.org/information-about-hiring-process

 
Education Verification, including verifying foreign credits or degree equivalency: https://sfdhr.org/how-verify-education-requirements%20

 
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

• Select the desired job announcement (CBT-2918-903092)
• Select “Apply” and read and acknowledge the information
• Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
• Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

 
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

 
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tamara Ranney, by telephone at (415)557-5453, or by email at tamara.ranney@sfgov.org.

 

Selection Plan

MULTIPLE-CHOICE EXAMINATION (Weight –100%)

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight - Qualifying)

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

MULTIPLE-CHOICE EXAMINATION (Weight –100%)

Candidates will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but are not limited to:

 ·       Knowledge of general principles of interviewing and investigative techniques

·        Ability to evaluate data, and extract pertinent information

·        Knowledge of social services programs

·        Ability to understand, follow, and interpret laws and regulations

·        Knowledge of socioeconomic conditions and trends

·        Ability to operate a personal computer

·        Ability to maintain cooperative working relationships

·        Oral and written communications and other related knowledge, skills, and abilities essential for job performance.

This is a standardized written examination. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in this examination.

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates.

Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of nine (9) months, and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246

Certification:

The certification rule for the eligible list resulting from this examination will be Rule of Three (3) Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

TERMS OF ANNOUNCEMENT AND APPEAL RIGHTS

 
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules

GENERAL INFORMATION CONCERNING CITY AND COUNTY OF SAN FRANCISCO EMPLOYMENT POLICIES AND PROCEDURES:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

COPIES OF APPLICATION DOCUMENTS:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Applicants should keep copies of all documents submitted, as these will not be returned.

REASONABLE ACCOMMODATION REQUEST:

Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

 
SENIORITY CREDIT IN PROMOTIONAL EXAMS:

Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

DRIVER’S LICENSE REQUIREMENT:

Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

VETERAN’S PREFERENCE:

http://www.sfdhr.org/index.aspx?page=20#veteranspreference

 
CLERICAL ERRORS:

May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

 
RIGHT TO WORK:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification

 

Exam Type: Entrance
Issued: September 10, 2019
Recruitment No.: CBT-2918-903092
Micki Callahan, Human Resources Director
Department of Human Resources
Team: HSA/TR 415.557.5453

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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