1830 Performance Analyst III Project Manager

Recruitment #CBT-1830-104284



1830 Performance Analyst III - Project Manager

Office of the Controller

The Office of the Controller’s vision is to be a model for good government and to make the City a better place. The City Services Auditor (CSA) division, created by a voter-approved City Charter amendment, seeks to improve public service delivery and promote efficient, effective, and accountable government.

Charter Appendix F grants CSA broad authority to:


  • Report on the level and effectiveness of San Francisco’s public services and benchmark the City to other public agencies and jurisdictions.
  • Ensure the financial integrity and improve the overall performance and efficiency of city government.
  • Conduct financial and performance audits of city departments, contractors, and functions to assess efficiency and effectiveness of processes and services.
  • Operate a whistleblower hotline and website and investigate reports of waste, fraud, and abuse of city resources.




CSA performs many important services for city government and is comprised of two divisions:


Audits: provides an independent, risk-based assessment of the City’s $12 billion budget for its host of major public service offerings, infrastructure, suppliers, contractors and community-based organizations. Audits staff has expertise in capital project and contractor auditing, data analytics, investigations, evaluating network and system security, and auditing compliance with financial and operational requirements and leading practices.


City Performance: provides financial and operational analysis, process improvement, performance reporting, program evaluation, and other work to help city agencies improve public services. City performance procures expert professional services where needed and manages technical and consultant contracts efficiently on behalf of other city departments.


To learn more, view CSA’s fiscal year 2019-20 work plan.


Two types of positions are available: City Performance Project Manager and Audits Lead Supervising Auditor/Lead Supervising Investigator

Under administrative direction, the 1830 Performance Analyst III is responsible for managing projects to design changes to systems, budgets, processes, technology, policies, procedures, and/or administration of a wide variety of government functions.


PERFORMANCE ANALYST III – City Performance Project Manager

CSA’s City Performance team works with all City departments across a range of subject areas, including transportation, public health, human services, justice, and public safety. Our areas of work include data analysis and visualization, facilitation and inter-departmental collaboration, project management, process improvement, performance measurement and management, and contracting.


City Performance goals:


  • Support City departments in making transparent, data-driven decisions.
  • Guide City departments in aligning programming with resources for greater efficiency and impact.
  • Provide City departments with the tools they need to innovate, test, and learn.

The City Performance 35-person team includes analysts, data experts and project managers. Our team comes from different professional backgrounds and works collaboratively on projects to improve local government.

Duties for this position include but are not limited to:

Programmatic Planning & Development

  • Provide problem-solving and consulting services to City leadership, department heads and managers by assessing and identifying departmental and Citywide needs.
  • Coordinate City Performance projects with other strategic, organizational and operating environment needs and with priorities of the client and the broader City and County of San Francisco organization.
  • Manage annual work planning process for at least one department and/or policy area including project idea development, prioritization, and agreement for City Performance work.
  • Serve as subject matter expert in at least one policy area, including but not limited to transportation, performance measurement and reporting, nonprofit contracting, public safety, public health, human services, and capital and infrastructure.

Project and Program Management


  • Oversee the development of detailed project plans, including scope and objectives, timelines, budgets, and project milestones.
  • Assess risks, formulate strategies, and establish priorities to design project and program plans to achieve intended project results.
  • Manage project timelines, deliverables, resource assignments and usage, and quality control processes to ensure effective and timely project completion.  
  • Direct and supervise staff in collecting, analyzing, testing, and reporting information (e.g., databases, procedures, systems and operating methods) as they relate to project objectives. Develop methodology and perform complex data analysis as needed, including coaching staff to increase their analytical capability.
  • Lead complex procurement, contract development and quality control processes for consultant-provided work. 


Facilitation and Communication
  • Lead communication with project and program audiences including but not limited to department sponsors and leadership, elected and appointed officials, the public and other stakeholders.
  • Promote inter-departmental collaboration and facilitate City stakeholders to reach agreement on solutions, including coordinating Citywide working groups.
  • Oversee development of and review written reports, infographics, dashboards, and presentations that effectively communicate project results to both the public and City stakeholders.
Divisional Leadership
  • Supervise, train, and evaluate Performance Analyst II, Performance Analyst I and administrative support staff, including preparing and/or reviewing performance plans and evaluations and providing professional development coaching.
  • Identify needed organizational improvements and lead and/or participate in organizational development initiatives.
  • Work collaboratively with all staff, encourage team members to challenge themselves and learn from each other, and actively contribute to team efforts.


PERFORMANCE ANALYST III – Lead Supervising Auditor / Lead Supervising Investigator


CSA’s Audits division has actively and successfully assisted the Controller in fulfilling its mission by providing best in class audit services that assist City leadership in making strategic decisions to improve the economy, efficiency, and effectiveness of government services. In the past six years, the audit organization has:



  • Received three national awards from the Association of Local Government Auditors recognizing the quality of audits and the impacts of how the audits have shaped city policies.
  • Passed (without deficiencies) the triennial peer review required by Generally Accepted Government Auditing Standards in 2011, 2014, and 2017.
  • Issued a total of 898 recommendations in the past two fiscal years, with a citywide recommendation implementation rate of 97 percent after two years.
  • Developed and successfully implemented mission-critical audit programs, including those related to construction and capital programs, IT and cybersecurity auditing, and various citywide key business processes.
  • Successfully managed a highly-regarded Whistleblower Program that receives, investigates, and/or refers more than 300 complaints per year, and, on an average, sustains about 20 to 30 percent of those complaints.

CSA Audits Division’s 1830 Lead Supervising Auditor / Lead Supervising Investigator positions are responsible for leading and performing difficult, complex and sensitive analytical work that has a substantive impact on the activities, deliverables, and operations of the Controller’s Audits Division. This will include, but is not limited to: 


Audits & Program Management

  • Leads all phases of audits, reviews, assessments, and investigations including planning, data gathering, conducting interviews, data analysis and testing, evaluating internal controls, findings development, and report writing in accordance with office policies and professional auditing standards for audits, whistleblower program, and information technology (IT) audits and reviews.
  • Reviews staff’s written work and deliverables for completeness, technical and grammatical accuracy, clarity, organization, content, and tone, and to ensure that project objectives and professional standards are met.
  • Manages and coordinates with contractors, including developing, monitoring, and reviewing consultant project deliverables and contracts.
  • Orally presents audits, project results, status, and other related information at public hearings and to a variety of audiences.

Audits Organization Management

  • Serves as subject matter expert for at least one department or program area including complex aspects of City risks, operations, and activities.
  • Collaborates and maintains close contact with Director and other managers regarding project progress and problems and other concerns that could affect the organization.
  • Leads staff recruitment and selection. Interacts regularly with stakeholders to obtain feedback and ascertain ways to improve audit processes and results.
  • Maintains an appropriate level of confidentiality and sensitivity.
  • Performs other related duties and responsibilities as required.

Divisional Leadership

  • Supervises, coaches, mentors, trains, and evaluates Auditor I/II/III, analytical and/or administrative support staff.
  • Identify needed organizational improvements and lead and/or participate in organizational development initiatives. Maintains appropriate involvement in division oversight, decision making and problem solving.
  • Leads and assists in development of work plans, policies and procedures and organizational efforts, including identifying audit priorities and coordinating projects to ensure effective division practices.
  • Builds and fosters highly creative teams that are cohesive, collaborative and able to perform at levels commensurate with the organization’s strategic objectives.
  • Builds and maintains relationships with City leadership, department management and staff, and stakeholders to achieve maximum effectiveness and gain their trust and respect.

Positions are in the Controller’s Office only. Projects may be temporarily assigned outside of the normal work schedule or work location.

Possession of a baccalaureate degree from an accredited college or university in business or public administration, accounting, finance, statistics, the social sciences, English, or a related field.

Experience: Five (5) years of experience performing complex policy analysis, project management, public administration, or related consulting; functional understanding of local government operations.

Substitution: A master's degree in business or public administration, accounting, finance, statistics, or a related field may be substituted for two (2) years of the required experience.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


Selection Plan

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carlos Benitez, by telephone at 415-554-7530, or by email at carlos.benitez@sfgov.org.



Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire Examination (Weight:  100%) Candidates who meet the minimum qualifications will be sent a Supplemental Questionnaire via electronic mail after the closing of the filing period.  The Supplemental Questionnaire Evaluation serves as the examination for this position and is designed to measure knowledge, skills and/ or abilities in job-related areas for job class 1830 Performance Analyst III, including, but not be limited to: knowledge of management principles; ability to design project plans; organization skills; and written communication.  A passing score must be achieved on the Supplemental Questionnaire Evaluation in order to continue in the selection process.  Applicants will be given a deadline to return the Supplemental Questionnaire.  Those who do not respond by the established deadline will not be eligible to continue in the examination process and will not be added to the score report resulting from this process.  

To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:

Exam Type:  CPE
Issued:  2/18/2020
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 104284

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