Department of Human Resources

INSTRUCTIONS: This supplemental questionnaire will be used to assess your possession of the minimum qualifications as well as experience in job-related areas for the 1094 IT Operations Support Administrator IV position for which you are applying and MUST be submitted with the official application. Supporting documentation (such as licenses, letters, resumes, etc.) will not substitute for this supplemental questionnaire.

As a reminder, all work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. If you do not include the work experience you are about to describe on your application, you will be rejected. If you are copying an old application, take the time to update your work history and other information before submitting this application.

Based on your education, please select the option that best matches your HIGHEST educational attainment. (DO NOT COUNT UNITS THAT ARE IN PROGRESS.)

Please indicated the number of units you have completed in computer science or a closely related field. (DO NOT COUNT UNITS THAT ARE IN PROGRESS.)

How much verifiable experience do you have in performing analysis, installation, technical support, and system administration in a network environment?

As a reminder, all qualifying experience must be listed in the application in order to be considered in review of Minimum Qualifications. If you do not include the work experience you are about to describe in the “Work History” section of your application, you will not receive credit for this experience. If you are copying an old application, please take the time to update your work history section before submitting your application.

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PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY AS THEY CONTAIN INFORMATION THAT WILL AFFECT YOUR EXAMINATION SCORE AND RANK ON THE ELIGIBLE LIST/SCORE REPORT:

The purpose of this Supplemental Questionnaire (SQ) is to describe your training and experience as they relate to the knowledge, skills, and abilities linked to the essential functions of the 1094 IT Operations Support Administrator IV recruitment (please refer to the job announcement for a more detailed description of these knowledge, skills and abilities). Only the information you provide in your answers to these questions will be evaluated to determine your score in the selection process for this position. No attachments or additional documents such as resumes, cover letters, or employment applications will be considered (i.e. Writing “see resume” or “N/A” is not a sufficient response). The SQ will be presented to an expert review panel for an assessment and will be used as part of the examination process to determine candidates' score and rank on the eligible list/score report. This Supplemental Questionnaire will account for 100% of the total weight of the candidates’ final score. Insufficient or non-responsive answers to the SQ may result in disqualification from the recruitment process. The responses that you provide to this questionnaire should be consistent with the information on your application, and are subject to verification. If there is a question regarding experience that you do not have, try to include examples of similar experience that would demonstrate your ability or potential to perform the specific function.

It is suggested that you review the questions before starting, prepare your thorough narrative-style responses in a word processing document, and then paste them into the questionnaire. Responses should be sufficiently detailed to assist in evaluating your qualifications for this position. Please limit responses to one page unless otherwise instructed. Again, please be complete and specific in answering the questions as your score will be based on the information provided in this questionnaire.

Describe your experience/capacity working with Windows Active Directory in domain environments?

Please list any methods, platforms and tools you have used to create an image for mass deploying computers, applying security patches, or updating software. 

Please describe your experience/ knowledge regarding Mac and Windows devices, including core differences and relative strengths. How does this affect Desktop Support?

Describe your experience in reviewing and analyzing the effectiveness and efficiency of existing systems or applications, developing strategies for improving or further leveraging these systems or applications, and integrating new functionality into an existing platform.

Provide an example of when you were required to lead or work with a team that included individuals with conflicting viewpoints. How did you manage these conflicting viewpoints in order to ensure that your team was able to maintain good working relationships and achieve the best possible results?