Department of Human Resources

1091 IT OPERATIONS SUPPORT ADMINISTRATOR I

MINIMUM QUALIFICATION SUPPLEMENTAL QUESTIONNAIRE

 PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY

All applicants are required to complete the Minimum Qualification Supplemental Questionnaire as part of the online application process. The purpose of the Supplemental Questionnaire is to determine whether applicants possess the minimum qualifications that have been identified as critical for satisfactory performance in this position AND determine whether applicants have the knowledge, skills and abilities in job-related areas that have been identified as critical for satisfactory performance in this position. The information provided should be consistent with the information on your application and is subject to verification.

The Supplemental Questionnaire will account for 100% of the total weight of your final score. Insufficient or non-responsive answers to the Supplemental Questionnaire may result in ineligibility, disqualification, or lower scores.

Candidates must pass both the Supplemental Questionnaire to be placed on the resulting eligible list.

INSTRUCTIONS

• Please provide a response to each question below to the best of your ability. Please provide all information requested even if the information may appear redundant.
• Do not write, "See application" or “See resume.” Please be thorough but concise. Your written communication skills will also be evaluated by your responses.
• If you do not have the experience that relates to the question(s) below, please enter "N/A" as your response.
• All experience and education referenced in this questionnaire must also appear in the work history and/or education sections of your application.

It is suggested that you:

• Allow ample time to submit your Supplemental Questionnaire responses before the filing deadline.
• Ensure that your responses are sufficiently detailed to assist in evaluating your knowledge, skills, and abilities.

Please include the following in your responses:

• State where you gained the experience described and employment dates
• Provide reference and/or contact information to verify experience and employment

How many units of undergraduate computer science or a closely related field of education have you completed from an accredited college or university?

How much work experience do you have in performing analysis, installation and technical support in a network environment?

Do you possess a valid California driver's license?

Describe a professional experience where you performed maintenance, technical and/or operational support for computer and networks. In your response, please include details about the types of tasks you performed during the course of providing support and maintenance.

Describe your professional experience in providing service as a helpdesk technician. In your response, please include details about the tasks and activities you performed.

Describe your professional experience with installing and configuring server hardware, workstations, and peripherals. Please include what types of equipment you have experience with, and any related software applications used during the course of configuring such hardware.

Describe your professional experience with creating documentation, generating reports, or collection of data, for use in the operation or maintenance of a computer system. Your response should include who the target audience was, what tools and methods you used, and the overall value of the documentation.

CERTIFICATION
I hereby certify that I am the author of this application and that all information is true and based on my background, skills and experiences.  I understand that any false, incomplete or incorrect statement may result in my disqualification or dismissal from employment with the City and County of San Francisco.  I understand and agree that any information provided is subject to verification.