Instructions: The purpose of these MQ questions is to obtain specific information regarding your education and experience in relation to the position for which you are applying. Your responses below will not be scored. However, it is essential that you provide complete information in identifying and describing your education and experience. Please note: Your responses below must be consistent with the information you provide in the employment history section of the application form. You may be asked to provide verification of your qualifying education and experience at any point in the recruitment and selection processes. You must also completely fill out the Application/Employment History with all relevant experience. Your education and experience must be described in detail on the official application in order to be considered.
Candidates must possess the minimum experience/education requirements by the final filing deadline in order to move forward in this process. Please read each answer choice carefully before selecting the answer that best matches your education/experience level.
MQSQ 1
Based on your education, indicate the selection that best matches your HIGHEST educational attainment (DO NOT COUNT UNITS THAT ARE IN PROGRESS).
High School Diploma/G.E.D.
Attended some college and possess 1-14 semester units / 1-21 quarter units of coursework from an accredited college or university.
Attended some college and possess 15-29 semester units / 22-44 quarter units of coursework from an accredited college or university.
Attended some college and possess 30-59 semester units / 45-89 quarter units of coursework from an accredited college or university.
Attended some college and possess 60-89 semester units / 90-134 quarter units of coursework from an accredited college or university.
Attended some college and possess 90+ semester units / 135+ quarter units of coursework from an accredited college or university.
Completion of a Baccalaureate Degree from an accredited college or university.
Completion of a Master's Degree or higher from an accredited college or university.
None of the above.
MQSQ 2
How much experience do you have resolving citizen complaints involving community-based organizations, government agencies and/ or social services? (Resolution or investigation includes knowledge of pertinent laws, statutes, and ordinances related to the area of compliance.)
Less than one year (less than 2,000 hours)
At least one year (minimum 2,000 hours) but less than two years (4,000 hours)
At least two years (minimum 4,000 hours) but less than three years (6,000 hours)
At least three years (minimum 6,000 hours) but less than four years (8,000 hours)
At least four years (minimum 8,000 hours) but less than five years (10,000 hours)
Five years (minimum 10,000 hours) or more
I do not have any experience as described
SECTION II - Supplemental Questionnaire (100%):
PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY AS THEY CONTAIN INFORMATION THAT MAY AFFECT YOUR EXAMINATION SCORE AND RANK ON THE ELIGIBLE LIST:
The purpose of this Supplemental Questionnaire (SQ) is to describe your experience, education and/or training as they relate to the knowledge, skills, and abilities linked to the essential functions of this 2996 Representative - Human Rights Commission position (please refer to the job announcement for a more detailed description of these knowledge, skills and abilities).
Only the information you provide in your answers to these questions will be evaluated to determine your score in the selection process for this position. NO attachments or additional documents such as resumes, cover letters, or employment applications will be considered (i.e. Providing an external weblink, writing ‘see resume', 'see application', 'details upon request', or ’N/A’ is NOT a sufficient response). Please do not paste your resume as a response.
The SQ may be presented to an expert review panel for an assessment and will be used as part of the examination process to determine candidates' score and rank on the eligible list.
This SQ will account for 100% of the total weight of the candidates’ final score. Insufficient or non-responsive answers and/or answer that are plagiarized or have falsified information may result in disqualification from the recruitment process.
It is suggested that you review the questions before starting, prepare your thorough narrative-style responses in a word processing document, and then paste them into the questionnaire. Please read each question carefully, as there may be follow-up questions.
Please note: all relevant experience, education and/or training must be included in the spaces provided in order to be reviewed in the rating process. Panel members involved in the rating process will not have access to your application and resume, so it is important that your answers are comprehensive. Assume your raters do not know what you do. Please provide your best or highest examples of work. Use good grammar, and avoid using jargon.
Responses should be sufficiently detailed to assist in evaluating your qualifications for this position. The responses that you provide to this questionnaire should be consistent with the information on your application, and are subject to verification.
If there is a question regarding experience that you do not have, try to include examples of similar experience that would demonstrate your ability or potential to perform the specific function.
Please limit responses to one page per question, unless otherwise instructed.
Again, please be complete and specific in answering the questions as your score will be based on this information.
SQ 1
Please describe your experience interviewing people by phone and/or in person, and provide an example of when you resolved a complaint that demonstrates your knowledge of housing, tenant and landlord issues.
SQ 2
Please describe your experience explaining laws, policies and/or procedures. In your response, include the methods you have used, such as written correspondence, telephone calls, legal research, database surveys, internet use, etc.
SQ 3
Please describe your experience working with governmental agencies, community groups and businesses. Provide an example of a situation where you have used your interpersonal skills to resolve challenging interactions with people of diverse abilities, or diverse ethnic, social, or economic backgrounds.
SQ 4
Please describe your experience reviewing and analyzing financial documents such as bills, contracts, rent increase notices, and property-related documents, to ensure compliance with codes, statutes, and other laws. Include an example of when you were able to spot an issue in the review of a financial document and steps you took to resolve that issue.
CERTIFICATION: I hereby certify that I am the author of this questionnaire and that all information is true and based on my education, training, skills, and experience. I understand that any false or incorrect statement may result in my disqualification of the selection process for this 2975 Citizens Complaint Officer examination and/or dismissal from employment with the City and County of San Francisco. I also understand and agree that any information provided is subject to verification.
Department of Human Resources