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#PEX-1053-090851
Supplemental Questionnaire

Last Name
First Name

 

PEX-1053-090851 IS Business Analyst-Senior
Supplemental Questionnaire

INSTRUCTIONS: This supplemental questionnaire will be used to assess your possession of the minimum qualifications as well as experience in job-related areas for the 1053 IS Business Analyst position for which you are applying and MUST be submitted with the official application. Supporting documentation(such as licenses, letters, resumes, etc.) will not substitute for this supplemental questionnaire.

As a reminder, all work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. If you do not include the work experience you are about to describe on your application, you will be rejected. If you are copying an old application, take the time to update your work history and other information before submitting this application.

The information should be consistent with the information on your general application and is subject to verification.  Keep a copy of your application materials for your own records.

 


 

1. Describe a time when you were working in a business analyst capacity on a software implementation project. Please include who you worked with, what role you played, what deliverables you produced, and how you ensured quality service.

 

2.  Describe a time when you were tasked with drafting formal documentation. What was the purpose of the document and how it was used within the organization? Include any documentation you produced during the following phases of a software implementation project:

  1. Initiation/Planning/Monitoring/Close Out
  2. Requirements collection
  3. Analysis
  4. Design
  5. Testing
  6. Deployment
 

3.  Describe a time when you were tasked with configuring commercial software and writing technical reports regarding the software. Include the software and how it was used within the organization.

 

4.  Describe, in detail, an example of a time when you provided operational support to end users. Include the following details: a description of the issue; who you worked with; the steps you took to resolve the specific issues; the steps you took to ensure the issues does not recur; and the communication you had with the end user.

 

5.  Describe all major commercial software products used that are relevant to maintenance management, capital project delivery, or related domains. Include the name of the product, how it was used in the organization, and the strengths/weaknesses in how it supported the organization.

 

CERTIFICATION

I hereby certify that I am the sole author of this supplemental application and that all information is true and is based on my background and experience, and is consistent with the information in my employment application.  I understand that any false or incorrect statement may result in my disqualification or dismissal from employment with the General Services Agency and City and County of San Francisco. I also understand and agree that any information provided is subject to verification.

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