The purpose of this Supplemental Application is to determine your knowledge, skills, and abilities in job-related areas that have been identified as critical for satisfactory performance in this position. All relevant experience, education and/or training must be on the application and supplemental application in order to be reviewed and scored for credit towards the resulting eligible list. This information should be consistent with the information on your application and resume. All submitted information on the application and resume is subject to verification. The hiring department may review this information as part of their selection process.
IMPORTANT: Please follow these instructions in responding to the questions below:
Where appropriate, provide your best or highest examples of work. Please provide all information requested even if the information may appear redundant. Do not write, "See application or resume or website."
Please furnish the name of a person who can verify information you provide about your specific experience. This should be a supervisor, manager, program director or personnel officer who has personal knowledge that you either performed the specific activities or that your position required you to perform such activities. You may use the same person, if appropriate.
Please be thorough but concise. All of your information MUST be supplied in the spaces provided.
1
Please describe your professional work experience in a.) Operating high volume mailing equipment, b.) High volume digital or inkjet or offset printers and c.) Bindery equipment. In your response, please also include the types of machines and materials used and any maintenance experience you have in maintaining these equipment.
2
Please describe your previous work experience with quality control (QC) systems and processes you are familiar in the printing and mailing facility. Please include why quality control processes are important in printing and mailing industry.
3
Please share your professional work experience dealing with customers/vendors who are difficult, emotionally distressed or hostile. Indicate in your response a specific incident with the following:
Circumstances of the incident (i.e. details of the scene, parties involved, and your role)
How you assessed the situation
Principles you applied when approaching the situation
Steps you took to resolve the situation
Outcome and lessons, you learned from the experience.
4
Please describe your professional work experience in using personal computers including specific programs used to set up jobs for specific type of printers, mailing equipment and bindery equipment. In your response, please refer to a specific projects and software and specify operating systems you are familiar.
5
I hereby certify that I am the sole author of this supplemental application and that all information is true and is based on my background and experience, and is consistent with the information in my employment application. I understand that any false or incorrect statement may result in my disqualification or dismissal from employment with the General Services Agency and City and County of San Francisco. I also understand and agree that any information provided is subject to verification.
Department of Human Resources