Department of Human Resources

All applicants are required to complete the supplemental questionnaire as part of the online application process. The questionnaire will be used to assess each candidate's possession of the minimum qualifications.  Responses to items on the supplemental questionnaire must be supported by the information provided on the application. This information is subject to verification. Please be sure to include all relevant education and experience in the work history and education sections of the application. Resumes are not used or reviewed to determine whether you meet the minimum qualifications or to determine your score/rank. A resume should not be submitted to substitute for a completed application. If you write "see resume" on the application, or on the supplemental questionnaire, your application may be rejected.

Part One:  EDUCATION AND EXPERIENCE QUALIFICATIONS

INSTRUCTIONS FOR QUESTIONS #1 - #6:  Please answer all applicable questions by choosing the best response that matches your education and experience.

1.  Please select the option that best matches your HIGHEST educational attainment:

2.  I possess a Baccalaureate Degree or higher from an accredited college or university in:

3.  I possess a valid Emergency Medical Dispatcher - Quality Assurance (EMD-Q) Certificate.

4.  I possess a valid Emergency Fire Dispatcher - Quality Assurance (EFD-Q) Certificate.

5.  How much full time verifiable experience do you have as a public safety dispatcher?

6.  How much full time verifiable supervisory experience do you have in public safety environment?

Part Two:  POSITION-SPECIFIC RELATED EXPERIENCE

This section of the application will weight 50% of each candidate's final score.

INSTRUCTIONS FOR QUESTIONS #7 - #14:  The purpose of this Supplemental Questionnaire is to determine your knowledge, skills and abilities in job-related areas that have identified as critical for satisfactory performance in this position.  The information provided should be consistent with the information on your application and is subject to verification. 

7.  Select the statement that best matches your experience as a public safety dispatcher (include any time as a direct supervisor of public safety dispatchers). 

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the average number of hours worked per week you performed the task.

(If you did not perform this function please type N/A in the box below.)

8.  Select the statement that best matches your experience in conducting structured compliance reviews (Quality Assurance/Quality Control) based on records (that is, not direct observation or outcome-based) and provide appropriate performance plans.

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the average number of hours worked per week you performed the task.

(If you did not perform this function please type N/A in the box below.)

9.  Select the statement that best matches your experience in planning and implementing major changes to dispatch protocols. 

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the average number of hours worked per week you performed the task.

(If you did not perform this function please type N/A in the box below.)

10.  Select the statement that best matches your experience with development and management of the production of briefing documents, analyses, reports and presentations, and other required documents related to public safety systems’ performance and operations. 

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the average number of hours worked per week you performed the task.

(If you did not perform this function please type N/A in the box below.)

11.  Select the statement that best matches your experience with conducting oral presentation to senior management and stakeholders. 

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the average number of hours worked you performed the task.

(If you did not perform this function please type N/A in the box below.)

12. Select the statement that best matches your experience with Federal, State and local government/accrediting organization standards pertaining to public safety dispatch. 

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the average number of hours worked per week you performed the task.

(If you did not perform this function please type N/A in the box below.)

13.  Select the statement that best matches your experience with recognizing and analyzing problems, developing solutions and recommending a course of action that considers goals, policies, resource constraints and risks. 

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the average number of hours worked per week you performed the task.

(If you did not perform this function please type N/A in the box below.)

14.  Select the statement that best matches your supervisory or managerial experience.

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the average number of hours worked per week you performed the task.

(If you did not perform this function please type N/A in the box below.)

I hereby certify that I am the author of this supplemental questionnaire and that all information is true and based on my background, skills, and experiences.  I understand that any false or incorrect statement may result in my disqualification or dismissal from employment with the City and County of San Francisco.  I also understand and agree that any information provided is subject to verification.