Department of Human Resources

0923 DEPUTY COMMUNICATIONS DIRECTOR - OPERATIONS

Supplemental Questionnaire

PBT-0923-081546

PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY AS THEY CONTAIN INFORMATION THAT MAY AFFECT YOUR EXAMINATION SCORE AND RANK ON THE ELIGIBLE LIST:

The purpose of this Supplemental Questionnaire (SQ) is to describe your training and experience as they relate to the knowledge, skills, and abilities linked to the essential functions of this 0923 Deputy Communications Director - Operations position (please refer to the job announcement for a more detailed description of these knowledge, skills and abilities).

Questions 1 through 4 will be evaluated and scored. Only the information you provide in your answers to these questions will be evaluated to determine your score in the selection process for this position. No attachments or additional documents such as resumes, cover letters, publications or employment applications will be considered (i.e. writing ‘see resume’ or ‘N/A’ is not a sufficient response for questions 1 through 4).

The SQ will be presented to an expert review panel for an assessment and will be used as part of the examination process to determine candidates'' score and rank on the eligible list. This Supplemental Questionnaire will account for 50% of the total weight of the candidates’ final score. Insufficient or non-responsive answers and/or answers that are plagiarized or have falsified information may result in disqualification from the recruitment process.

The responses that you provide to this questionnaire should be consistent with the information on your application, and are subject to verification.

If there is a question regarding experience that you do not have, try to include examples of similar experience that would demonstrate your ability or potential to perform the specific function.

It is suggested that you review the questions before starting, prepare your thorough narrative-style responses in a word processing document, and then paste them into the questionnaire. Responses should be sufficiently detailed to assist in evaluating your qualifications for this position. Please limit responses to one page unless otherwise instructed. Again, please be complete and specific in answering the questions as your score will be based on this information.

We have also provided the following link for tips on how to best prepare a SQ response:  http://sfwater.org/jobs/sqtips

Describe your experience developing and maintaining a proactive communications program that included the public, the media and the staff of a large organization.

Describe a work situation that clearly demonstrates how your previous work experience has prepared you to oversee a client-focus environment, include in your response, the tools used to anticipate and resolve problems and/or issues.

Give an example of a time in which you played a role in creating a process for how a team worked together to accomplish a goal. Identify your role, the specific project and whether or not the system put in place was successful.

Part of coming up with a good decision or solution is gathering and analyzing information. Share a recent decision you made that required a high level of skills in this area. How did you determine what information you needed? Where did you go to get the information? What was the outcome of your decision?