Department of Human Resources

0923 Manager II - Operations Manager

INSTRUCTIONS - The purpose of this Supplemental Questionnaire is to determine your knowledge, skills and abilities in job-related areas that have been identified as critical for satisfactory  performance in this position. The information provided should be consistent with the information on your application and is subject to verification. The questions request that you indicate the scope, frequency, and level of experience by checking one of the radio buttons listed below each task. Definitions of scope, frequency and level of experience are provided below. For each question please also provide the information requested in the text box. If you have had multiple positions to attain the experience, indicate the position that is for the largest jurisdiction and at the highest level. Please answer every question.

MODERATE CITY/COUNTY or Company/Agency – Employee of Public Jurisdiction such as Sacramento, Fremont, Cleveland or Solano County, CA, where 200,000- 499,000 live and 1+ million commute; or Private Company/Agency that provides services to a population/group of 200,000 – 499,000 and 1+ million commute.

SMALL CITY/COUNTY or Company/Agency – Employee of Public Jurisdiction such as Daly City, Pasadena, Topeka, or Napa County, CA, where less than 200,000 live; or Private Company/Agency that provides services to a population/group of less than 200,000.

FREQUENCY KEY

5 OR MORE YEARS = Function performed as part of working experience for over 5 years

2-5 YEARS = Function performed as part of working experience for over 2 years, but less than 5

LESS THAN 2 YEARS = Function performed as part of working experience, but for less than 2 years

NOT PERFORMED = Not a function of the job, did not perform

LEVEL OF EXPERIENCE KEY

SUPERVISED = Supervised, led, and/or managed task, or directed the work of subordinates who performed the task

INDEPENDENTLY PERFORMED = Performed task independently and did not require or required minor assistance to complete

ASSISTED = Performed task under direction and guidance of supervisor/manager or as part of a team effort

NOT PERFORMED = Did not perform this task

1. Managed the coordination of different operational functions in an organization; for instance, a training or an IT division with the main dispatch division.

SCOPE OF EXPERIENCE:

FREQUENCY OF EXPERIENCE:

LEVEL OF EXPERIENCE:

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the number of years you performed the task.

(If you did not perform this function please type N/A in the box below.)

2. Managed supervisors in a combined public safety answering point (PSAP).

SCOPE OF EXPERIENCE:

FREQUENCY OF EXPERIENCE:

LEVEL OF EXPERIENCE:

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the number of years you performed the task.

(If you did not perform this function please type N/A in the box below.)

3. Served as the highest-ranking manager with operational authority during a regular time period (ie, a shift manager) at a PSAP.

SCOPE OF EXPERIENCE:

FREQUENCY OF EXPERIENCE:

LEVEL OF EXPERIENCE:

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the number of years you performed the task.

(If you did not perform this function please type N/A in the box below.)

4. Had the primary responsibility for the regular operations of a PSAP (ie, Operations Manager).

SCOPE OF EXPERIENCE: 

FREQUENCY OF EXPERIENCE:

LEVEL OF EXPERIENCE:

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the number of years you performed the task.

(If you did not perform this function please type N/A in the box below.)

5. Worked with public safety personnel to develop policies and procedures to handle emergency circumstances.

SCOPE OF EXPERIENCE:

FREQUENCY OF EXPERIENCE:

LEVEL OF EXPERIENCE:

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the number of years you performed the task.

(If you did not perform this function please type N/A in the box below.)

6. Developed and implemented training for both line-workers and supervisors in a major operational change.

SCOPE OF EXPERIENCE:

FREQUENCY OF EXPERIENCE:

LEVEL OF EXPERIENCE:

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the number of years you performed the task.

(If you did not perform this function please type N/A in the box below.)

7. Disciplined employees in a union environment.

SCOPE OF EXPERIENCE:

FREQUENCY OF EXPERIENCE:

LEVEL OF EXPERIENCE:

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the number of years you performed the task.

(If you did not perform this function please type N/A in the box below.)

8. Instructed subordinate supervisors in their approach to employee counseling and mentoring.

SCOPE OF EXPERIENCE:

FREQUENCY OF EXPERIENCE:

LEVEL OF EXPERIENCE:

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the number of years you performed the task.

(If you did not perform this function please type N/A in the box below.)

9. Developed plans to address absentee issues due to sick time, workers’ compensation and protected leaves through measures to address underlying health and wellness issues.

SCOPE OF EXPERIENCE:

FREQUENCY OF EXPERIENCE:

LEVEL OF EXPERIENCE:

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the number of years you performed the task.

(If you did not perform this function please type N/A in the box below.)

10. Represented agency in a presentation at a public meeting.

SCOPE OF EXPERIENCE:

FREQUENCY OF EXPERIENCE:

LEVEL OF EXPERIENCE:

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the number of years you performed the task.

(If you did not perform this function please type N/A in the box below.)

11. Developed plans for improving how supervisors address employee productivity and morale.

SCOPE OF EXPERIENCE:

FREQUENCY OF EXPERIENCE:

LEVEL OF EXPERIENCE:

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the number of years you performed the task.

(If you did not perform this function please type N/A in the box below.)

12. Implemented plans to promote professional staff development in a workplace that requires backfilling whenever employees are not doing their core job functions.

SCOPE OF EXPERIENCE:

FREQUENCY OF EXPERIENCE:

LEVEL OF EXPERIENCE:

List the name of your Employer/Agency, your Supervisor, and his or her contact information along with the dates of employment where you gained the experience indicated in the previous question.

Also list your Position or Job Title at the time the task was performed and the number of years you performed the task.

(If you did not perform this function please type N/A in the box below.)

I hereby certify that I am the author of this supplemental questionnaire and that all information is true and based on my background, skills, and experiences.  I understand that any false or incorrect statement may result in my disqualification or dismissal from employment with the City and County of San Francisco.  I also understand and agree that any information provided is subject to verification.