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#PBT-4310-087690
Supplemental Questionnaire

Last Name
First Name

A

All applicants are required to complete the supplemental questionnaire as part of the application process.  The purpose of this supplemental questionnaire is to describe your education and experience as they relate to this position.  The questionnaire will be used to 1) assess each candidate's possession of the minimum qualifications; and 2) determine each candidate's score on the Supplemental Questionnaire Evaluation, as described on the examination announcement.

Your responses must be supported by the information provided on the application. This information is subject to verification. Please be sure to include all relevant education and experience in the work history and education sections of the application.  Resumes are not used or reviewed to determine whether you meet the minimum qualifications or to determine your score/rank.  If you write, "see resume" on the application or on the supplemental questionnaire, your application may be rejected.


A1

I hereby certify that I have read the above instructions.

Yes No

A2

The position requires the following minimum qualifications:

1)  Possession of a Bachelor’s degree from an accredited college or university with major coursework in Business Administration, Accounting, Finance, Information Systems, Mathematics, or related field; AND Three (3) years senior-level work experience in complex billing and collection processing functions. (Substitution: Additional qualifying experience may substitute for the required degree on a year-for-year basis.)

OR:

2) Three (3) years senior-level clerical experience in customer service or billing and collection in a large utility, public works, government agency, bank, department store, insurance company, credit card company or collections agency. At least one (1) year of this experience must have been in a supervisory capacity. Experience must include the use of data processing methods which analyze customer accounts for either the billing and collection activities or in providing, establishing and maintaining customer services. [Substitution: One (1) year of college or university coursework majoring in business or accounting (i.e. a minimum of 30 semester or equivalent units with at least 12 units in major subject area) may be substituted for one year of senior-level, non-supervisory clerical experience.]


1

Check the box next to the all qualifications that you possess:

Possession of a Bachelor's degree from an accredited college or university with major coursework in Business Administration, Accounting, Finance, Information Systems, Mathematics, or related field
at least three (3) years senior-level work experience in complex billing and collection processing functions.
at least three (3) years senior-level clerical experience in customer service or billing and collection in a large utility, public works, government agency, bank, department store, insurance company, credit card company or collections agency. At least one (1) year of this experience must have been in a supervisory capacity. Experience must include the use of data processing methods which analyze customer accounts for either the billing and collection activities or in providing, establishing and maintaining customer services.
I do not have any of the above qualifications
2

EDUCATION:  What is your Bachelor's degree major in?

Business Administration
Accounting
Finance
Information Systems
Mathematics
Other field
I do NOT have a Bachelor's degree.
2a

In the text box below, please specify the degree type and major, the name(s) and location(s) of the institution(s) where you obtained your Bachelor's degree.  If you do not have a Bachelor's degree, type "N/A" below.

3

EXPERIENCE: With a Bachelor’s degree from an accredited college or university with major coursework in Business Administration, Accounting, Finance, Information Systems, Mathematics, or related field, the position requires at least three (3) years senior-level work experience in complex billing and collection processing functions. How many years of experience do you have performing full-time senior-level work experience in complex billing and collection processing functions?

Substitution: Additional qualifying experience may substitute for the required degree on a year-for-year basis.

I do not have experience in this area
less than 3 years of senior-level work experience in complex billing and collection processing functions
3 - 4 years of senior-level work experience in complex billing and collection processing functions
4.1 - 5 years of senior-level work experience in complex billing and collection processing functions
5.1 - 6 years of experience senior-level work experience in complex billing and collection processing functions
6.1 - 7 years of experience senior-level work experience in complex billing and collection processing functions
over 7 years of experience senior-level work experience in complex billing and collection processing functions
3a

Please provide the name(s) and location(s) of employer(s) where you gained the experience in the preceding question above.

4

EXPERIENCE: Do you have at least three (3) years senior-level clerical experience in customer service or billing and collection in a large utility, public works, government agency, bank, department store, insurance company, credit card company or collections agency? At least one (1) year of this experience must have been in a supervisory capacity. Experience must include the use of data processing methods which analyze customer accounts for either the billing and collection activities or in providing, establishing and maintaining customer services.

Substitution: One (1) year of college or university coursework majoring in business or accounting (i.e. a minimum of 30 semester or equivalent units with at least 12 units in major subject area) may be substituted for one year of senior-level, non-supervisory clerical experience. 

Yes No
4a

Please provide the name(s) and location(s) of employer(s) where you gained the experience in the preceding question above.

4b

If you answered yes to question 4 above, specify how many years of senior-level clerical experience in customer service or billing and collection in a large utility, public works, government agency, bank, department store, insurance company, credit card company or collections agency? At least one (1) year of this experience must have been in a supervisory capacity. Experience must include the use of data processing methods which analyze customer accounts for either the billing and collection activities or in providing, establishing and maintaining customer services.  If this question does not apply to you, select "Not Applicable."

Substitution: One (1) year of college or university coursework majoring in business or accounting (i.e. a minimum of 30 semester or equivalent units with at least 12 units in major subject area) may be substituted for one year of senior-level, non-supervisory clerical experience. 

less than 3 years of senior-level clerical experience in customer service or billing and collection in a large utility, public works, government agency, bank, department store, insurance company, credit card company or collections agency.
3 - 4 years of senior-level clerical experience in customer service or billing and collection in a large utility, public works, government agency, bank, department store, insurance company, credit card company or collections agency, including at least one year in a supervisory capacity
over 4 years of senior-level clerical experience in customer service or billing and collection in a large utility, public works, government agency, bank, department store, insurance company, credit card company or collections agency, including at least one year in a supervisory capacity
Not Applicable

B

INSTRUCTIONS:  The following section will ask you to describe your relevant experience.  Your responses will be presented to an expert review panel for an assessment and will be used as part of the examination process to determine your score and rank on the eligible list. Your score to this Supplemental Questionnaire will account for 50% of the total weight of your final score. 

There are three (3) questions that you must answer by giving specific and detailed examples of your most relevant experiences. 

Answer each question completely.  Each response is evaluated and scored independently from the other questions.  You may need to repeat some information from one response to another in order to best respond to a given question. 

Demonstrate your breadth and/or depth of experience, per each question.  Provide your best or highest examples of work with supporting details. 

Be thorough but concise. Organize your responses appropriately.  Your written communication skills will be evaluated based on your responses.  Do not write "see resume" or "see application." 

It is suggested that you review the entire questionnaire before starting, prepare the narrative-style responses to the items in a word processing document, and then paste them into the questionnaire.

Following each question, list the name of the person(s) who can verify the information, and the employer(s), described in your answer.


B1

I hereby certify that I have read the above instructions.

Yes No
5

The Collections Supervisor will be responsible for driving collections efforts and planning. Describe your best, most relevant examples performing the following difficult delinquent collections work:

  • Your experience and knowledge in developing and implementing collection workflow strategies
  • Successful resolution of the most complex and difficult delinquent accounts and issues
  • Successful negotiation of payment plans and/or other types of legal resolutions
5a

Please provide the name(s) and location(s) of employer(s) where you gained the experience in the preceding question above.

6

Describe your experience providing lead direction to subordinate personnel. Include your best achievements for performing lead responsibilities, including team development. Include the following in your response:

  • Your role, including your level and scope of responsibility related to leading delinquent collection employees; list the job titles and number of employees under your direct lead
  • How you have contributed to your team’s overall success, how you’ve resolved significant issues, improved operations, processes, services
  • Your experience creating procedures and implementing them.
  • Short and long-term impact/value add for how you contributed to your team’s overall success.
6a

Please provide the name(s) and location(s) of employer(s) where you gained the experience in the preceding question above.

7

Describe your most recent and relevant example when you were responsible managing or performing a significant or vital role in a departmental operational project or initiative. Include in your response the following:

  • Your specific role and direct contributions
  • How you may have directed daily activities, monitored, evaluated work
  • Who you worked/collaborated with and/or delegated work
  • A challenging setback and how you overcame it
  • Outcome or success of the project/initiative
  • Lessons learned
7a

Please provide the name(s) and location(s) of employer(s) where you gained the experience in the preceding question above.

C

CERTIFICATION:  I hereby certify that I am the author of this supplemental questionnaire, that all information presented is true and based on my education and experience and is consistent with the information in my employment application.  I understand that any false, incomplete or inconsistent statement may result in my disqualification or dismissal from employment with the City and County of San Francisco and the Office of the Treasurer & Tax Collector.  I also understand and agree that any information provided is subject to verification.