Department of Human Resources

The purpose of this Supplemental Questionnaire is to describe your education and experience as they relate to the knowledge, skills and abilities linked to the essential functions of this position.

Your responses to the questions will be presented to an expert review panel to be assessed.

For those applicants who meet the minimum qualifications of the position, this Supplemental Questionnaire will account for 50% of the total weight of your final scores.   Responses should be sufficiently detailed to assist in evaluating your qualifications for this position as your score will be based on this information.

The information you provide in this questionnaire should be consistent with the information in your application.  All relevant experience must be listed in the Employment Record portion of your application and is subject to verification. Experience that is not listed will not be counted.

For the questions that ask you to describe your experience, you must provide your response in narrative form by using complete sentences.  DO NOT just list or bullet your response.  Please be thorough but concise.

It is suggested that you review the entire questionnaire before starting, prepare the narrative-style responses to some of the items in a word processing document, and then paste them into the questionnaire.

Your written communication skills will be evaluated based on your responses.

Please indicate N/A (Not Applicable) for the questions that do not apply to you.

Be sure to answer each question completely.  Each response is evaluated individually (independently from the other questions).  You may need to repeat some information from one response to another in order to best respond to a given question.

Insufficient or non-responsive answers may result in disqualification from the recruitment process.

A RESPONSE OF “SEE RESUME” OR “SEE APPLICATION” IS UNACCEPTABLE. No attachments of additional documents such as resumes or cover letters will be considered as part of your response.

I have read and understand these instructions.

EDUCATION: This position requires Possession of a Bachelor's Degree from an accredited college or university

Do you have the required degree?

SUBSTITUTION:  Additional verified experience as a professional investigator may substitute for the required education on a year-for-year basis.

EDUCATION:  Provide the name of the college or university where your degree was earned, the course of study (your major) and dates you attended.  If you did not earn a degree, please enter "N/A".

List the number of employees you supervised and their work titles.

If you don't have this experience enter N/A

List the employer(s), date(s), and your job title(s)/job class where you gained the experience indicated in question #4.  Specify the type of work you performed in each position.  For example:  Controller Office, Redwood City, 2/05 to 6/06, Auditor II, conducted audits of businesses.

If don't have this experience enter N/A

If you do not have supervisory experience over collections/investigation staff in a governmental agency, you may substitute it by having at least five (5) years of verified professional work experience as an investigator of a governmental field  collection/investigation unit involved in the collection and investigation of delinquent obligations

How many months do you have as a professional investigator of a governmental agency collection and investigating delinquent accounts?

List the employer(s), date(s), and your job title(s)/job class where you gained the experience indicated in question #6.  Specify the type of work you performed in each position.  For example:  Controller Office, Redwood City, 2/05 to 6/06, Auditor II, conducted audits of businesses.

If don't have this experience enter N/A

Describe a relevant and important work project, with aggressive timeline, that you led.  In your response please explain:

• Your role in the project
• Duration of the project
• List the level of all staff positions and their involvement
• Describe the final outcome (work product) and the impact the project had on the organization
• How was the project implemented
• The steps you took to ensure that the work product was accurate, professional and submitted in a timely manner
• How were you able to complete the project while dealing with your other competing job responsibilities?

If you don't have this experience enter N/A

List the employer(s), date(s), and your job title(s)/job class where you gained the experience indicated in question #7.  Specify the type of work you performed in each position.  For example:  Controller Office, Redwood City, 2/05 to 6/06, Auditor II, conducted audits of businesses.  If you do not possess any experience, please indicate N/A in the text area below.

If don't have this experience enter N/A

Describe your experience in developing and implementing rules or enforcement procedures for collections of delinquent accounts.  In your response, please include:

• The thought and the implementation process
• Rule/procedure background
• Specific examples of recommendations you made which were subsequently adopted and the impact in your work group/organization
• List the level of all staff positions that collaborated and their involvement.

If you don't have this experience enter N/A

List the employer(s), date(s), and your job title(s)/job class where you gained the experience indicated in question #8.  Specify the type of work you performed in each position.  For example:  Controller Office, Redwood City, 2/05 to 6/06, Auditor II, conducted audits of businesses.

If you don't have this experience enter N/A

Please describe your experience identifying, designing and developing criteria for computer applications or how  you  directly improved use of computerized collections systems. Please include in your response:

• Purpose of the application
• Type of program used and your role
• Organizational impact
• Success of the resulting product and quantifiable outcomes.

If you don't have this experience enter N/A

List the employer(s), date(s), and your job title(s)/job class where you gained the experience indicated in question #9.  Specify the type of work you performed in each position.  For example:  Controller Office, Redwood City, 2/05 to 6/06, Auditor II, conducted audits of businesses.

If don't have this experience enter N/A

The position requires the ability to interpret and apply local rules and regulations related to city and county delinquent collections business.  Please  list all pertinent collections laws, rules and regulations you applied during your employment career. 

In your response please explain:

• Explain their purpose
• List methods have you utilized to ensure that staff knows how to consistently and accurately apply these laws, rules and regulations in their work.
• How did you know your team did that successfully

If you don't have this experience enter N/A

List the employer(s), date(s), and your job title(s)/job class where you gained the experience indicated in question #10.  Specify the type of work you performed in each position.  For example:  Controller Office, Redwood City, 2/05 to 6/06, Auditor II, conducted audits of businesses.

If don't have this experience enter N/A

CERTIFICATION: By submitting the responses to this Supplemental Questionnaire, I hereby certify that my responses are true and based on my background, training, skills and experience and that I am the author of this document.  I also understand that the hiring department may require and administer additional selection devices prior to selection and during the probationary period.

Furthermore, I understand that any false or incorrect statement may result in my disqualification or dismissal from employment with the City and County of San Francisco.