All applicants are required to complete the supplemental questionnaire as part of the application process. The purpose of this supplemental questionnaire is to describe your education and experience as they relate to this position. The questionnaire will be used to: 1) assess each candidate's possession of the minimum qualifications; and 2) determine each candidate's score on the Supplemental Questionnaire Evaluation, as described on the examination announcement.
Your responses must be supported by the information provided on the application. This information is subject to verification. Please be sure to include all relevant education and experience in the work history and education sections of the application. Resumes are not used or reviewed to determine whether you meet the minimum qualifications or to determine your score/rank. If you write, "see resume" on the application or on the supplemental questionnaire, your application may be rejected.
A1
I hereby certify that I have read the above instructions.
1
Do you have an associate's degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]?
*Substitution: Additional experience as described below may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units with a minimum of ten (10) semester / fifteen (15) quarter units in computer science or a closely related field.
Yes
No
1B
In the text box below, please specify the name(s) and location(s) of the institution(s) where you obtained your Associate's degree or the required course credits as indicated above. If you do not have an Associate's degree or the required course credits, type "N/A" below.
1C
If you wish to substitute education with additional years of experience, type in the number of education credits you have attained and whether you have at least seven (7) years of relevant experience*. If this does not apply to you, type in "N/A."
*Substitution: May substitute up to two (2) years of education for the required degree with additional years of relevant experience. One year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of ten (10) semester / fifteen (15) quarter units in computer science or closely related field.
2
Do you have at least five (5) years of experience in technical support, help desk management, system administration, or data center operations, including the following Special Conditions:
One (1) year of recent and verifiable experience in SQL structured query language to access SQL server databases; AND
Three (3) years must include recent Windows server administration experience consisting of hardware and software configuration changes, maintenance. This experience must include administering Windows Server 2012 and above.
Yes
No
2A
Please provide the name(s) and location(s) of employer(s) where you gained the experience in the preceding question above.
B
INSTRUCTIONS: The following section will ask you to describe your relevant experience. Your responses will be presented to an expert review panel for an assessment and will be used as part of the examination process to determine your score and rank on the eligible list. Your score to this Supplemental Questionnaire will account for 100% of the total weight of your final score.
There are four (4) questions that you must answer by giving specific and detailed examples of your most relevant experiences.
Answer each question completely. Each response is evaluated and scored independently from the other questions. You may need to repeat some information from one response to another in order to best respond to a given question.
Demonstrate your breadth and/or depth of experience, per each question. Provide your best or highest examples of work with supporting details.
Be thorough but concise. Organize your responses appropriately. Your written communication skills will be evaluated based on your responses. Do not write "see resume" or "see application."
It is suggested that you review the entire questionnaire before starting, prepare the narrative-style responses to the items in a word processing document, and then paste them into the questionnaire.
Following each question, list the name of the person(s) who can verify the information, and the employer(s), described in your answer.
B1
I hereby certify that I have read the above instructions.
3
Describe your experience supporting major departmental systems that involve highly complex, technical and operational IT support work, system analysis and administration. Include the following in your response:
Specify the type of systems
Your role and best achievement for providing second-level or lead technical support
3A
Please provide the name(s) and location(s) of employer(s) where you gained the experience in the preceding question above.
4
Describe your greatest achievement for how you have contributed to your team’s overall success. Also describe how you contributed to their continuous learning and development to keep their skills current. Include in your response:
How you evaluated their success
How you provided support and guidance
How you coordinated and prioritized work
Your experience creating procedures and implementing them
Your experience assigning work roles
4A
Please provide the name(s) and location(s) of employer(s) where you gained the experience in the preceding question above.
5
Describe your technical experience and expertise in the management of application, SQL database, file and web servers that are deployed in a virtual environment.
5A
Please provide the name(s) and location(s) of employer(s) where you gained the experience in the preceding question above.
6
Describe your best and most relevant example for managing a major departmental operational project. Include in your response the following:
Your role and how you managed the project/timeline
Who you worked with
A challenging setback and your decision-making/problem-solving
Project outcome
6A
Please provide the name(s) and location(s) of employer(s) where you gained the experience in the preceding question above.
C
CERTIFICATION: I hereby certify that I am the author of this supplemental questionnaire, that all information presented is true and based on my education and experience and is consistent with the information in my employment application. I understand that any false, incomplete or inconsistent statement may result in my disqualification or dismissal from employment with the City and County of San Francisco and the Office of the Treasurer & Tax Collector. I also understand and agree that any information provided is subject to verification.
Department of Human Resources