This Supplemental Questionnaire must be completed and submitted online with the application at the time of filing. Responses cannot be changed or edited after submission. Failure to provide complete responses to this supplemental questionnaire may result in rejection of the application.
Responses to items on the Supplemental Questionnaire must be supported by the information provided on the application in order to receive appropriate credit. Please be sure to include all relevant education and experience in the work history and education sections of the application. A resume will not substitute for a completed application. If you write "see resume" on the application or on the below questionnaire, your application will be rejected.
NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application or Supplemental Questionnaire may result in disqualification for this and future job opportunities with the City and County of San Francisco.
INSTRUCTIONS: The purpose of the Supplemental Questionnaire is to assess whether the applicant meets the minimum and desirable qualifications for the classification. The information provided must be consistent with the information on your application and is subject to verification. The responses in this section of the Supplemental Questionnaire are mandatory for participation in this recruitment process.
By completing this form, I certify that my responses are true and complete to the best of my knowledge. I understand and agree that any information provided is subject to verification. I also understand that falsification of this record may result in my disqualification or dismissal from employment with the City and County of San Francisco.
1
I understand that I am applying for an "as-needed" clerical pool position. I understand that candidates who are selected for this pool:
Must be available to work from 8AM – 5PM
Will be notified of an assignment with as little as one day's notice
Are generally needed during the summer and holiday seasons
Are limited to working 1,040 hours in a fiscal year and in a rolling 12-month period
Are not eligible for health or retirement benefits
Yes
No
2
Please select the option below that most clearly describes your qualifying work experience:
I have more than 48 months of work experience preparing and maintaining a variety of records and/or documents, filing, using office equipment, interacting with the public, and processing incoming and outgoing mail.
I have 37 - 48 months of work experience preparing and maintaining a variety of records and/or documents, filing, using office equipment, interacting with the public, and processing incoming and outgoing mail.
I have 24 - 36 months of work experience preparing and maintaining a variety of records and/or documents, filing, using office equipment, interacting with the public, and processing incoming and outgoing mail.
I have 18 - 23 months of work experience preparing and maintaining a variety of records and/or documents, filing, using office equipment, interacting with the public, and processing incoming and outgoing mail.
I have 0 - 17 months of work experience preparing and maintaining a variety of records and/or documents, filing, using office equipment, interacting with the public, and processing incoming and outgoing mail.
3
Please provide the name(s), location(s), and phone number(s) of the employer(s) where you gained the experience indicated in Question #2. If you do not have any qualifying experience, please type N/A in the box below.
NOTE: All qualifying experience and/or education must be listed in the application in order to be considered in review of Minimum Qualifications. If you do not include the work experience and/or education you are about to describe in the “Work History” section of your application, you will not receive credit for this experience. If you are copying an old application, please take the time to update your work history and education sections before submitting your application.
4
Do you posses a certificate of completion from a clerical training program (240 hours)?
Yes
No
5
Have you completed 15 or more semester units (or equivalent quarter units) of coursework from an accredited college or university?
Yes
No
6
What is the name of the accredited college or university where you completed 15 or more semester units (or equivalent quarter units) of coursework, as indicated in the question above? If you selected "No" for the question above, please indicate N/A below.
7
Do you have professional, clerical experience providing excellent customer service?
Yes
No
8
If you selected "Yes" to question 7, please describe your professional, clerical work experience providing excellent customer service. If you selected "No" to question 7, please indicate N/A below.
Please include a description of the following:
The types of customer service duties you performed
To whom and for whom you provided customer service
How you approached any challenging situations
The name(s) and location(s) of the employers through which you gained this experience
The name(s) and phone number(s) of your direct supervisor(s), who can verify that you performed these duties
9
Do you have professional, clerical experience checking and reviewing a variety of documents for completeness and accuracy?
Yes
No
10
If you selected "Yes" to question 9, please describe your professional, clerical work experience checking and reviewing a variety of documents for completeness and accuracy. If you selected "No" to question 9, please indicate N/A below.
Please include a description of the following:
The types of documents you checked and reviewed
The tools you used to complete these tasks
The name(s) and location(s) of the employers through which you gained this experience
The name(s) and phone number(s) of your direct supervisor(s), who can verify that you performed these duties
11
Do you have professional, clerical experience disseminating information and answering inquiries by communicating with the public, departmental personnel, and other departments?
Yes
No
12
If you selected "Yes" to question 11, please describe your professional, clerical work experience disseminating information and answering inquiries by communicating with the public, departmental personnel, and other departments. If you selected "No" to question 11, please indicate N/A below.
Please include a description of the following:
The types of inquiries to which you responded
The names and titles of departmental personnel for whom you answered inquiries
How often you performed these duties
The name(s) and location(s) of the employers through which you gained this experience
The name(s) and phone number(s) of your direct supervsiors, who can verify that you performed these duties
13
Do you have professional, clerical work experience handling highly confidential information?
Yes
No
14
If you selected "Yes" to question 13, please describe your professional, clerical work experience handling highly confidential information. If you selected "No" to question 13, please indicate N/A below.
Please include a description of the following:
The types of confidential information you handled
The process you used when handling such information
The titles of the individuals for whom you handled confidential information
The name(s) and location(s) of the employers through which you gained this experience
The name(s) and phone number(s) of your supervisors, who can verify that you performed these duties
15
Do you have professional, clerical work experience using Microsoft Office software programs?
Yes
No
16
If you selected "Yes" to question 15, please describe your professional, clerical work experience using Microsoft Office software programs. If you selected "No" to question 15, please indicate N/A below.
Please include a description of the following:
The Microsoft Office software programs with which you have worked
Your level of proficiency for each of the above listed software programs
The name(s) and location(s) of the employers through which you gained this experience
The name(s) and phone number(s) of your supervisors, who can verify that you performed these duties
17
I hereby certify that I am the author of this supplemental questionnaire and that all information is true and based on my background, skills, and experiences. I understand that any false or incorrect statements may result in my disqualification or dismissal from employment with the City and County of San Francisco. I also understand and agree that any information provided is subject to verification.