0922 Manager I, Permit Center Minimum Qualifications Supplemental Questionnaire(PBT–0922-108088)
All applicants are required to complete this minimum qualification supplemental questionnaire as part of the online application process. The minimum qualification supplemental questionnaire is designed to assess whether the applicant meets the minimum qualifications for this classification. The minimum qualifications have been identified as critical for satisfactory performance in this classification. The information provided MUST be consistent with the information on your application and is subject to verification.
Word of Advice: Update your application. Take the time to update your work history and other information before submitting this application.
As a reminder, all work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. If you do not include the work experience you are about to describe on your application, you will be rejected.
INSTRUCTIONS: Answer the questions below by checking the response that best applies to you. Responses cannot be changed or edited after submission.
1.
Based on your education, indicate the selection that best matches your HIGHEST educational attainment. (DO NOT COUNT UNITS THAT ARE IN PROGRESS)
High School diploma/GED
Attended some college and possess 1-29 semester units / 1-44 quarter units of coursework from an accredited college or university
Attended some college and possess 30-59 semester units / 45-89 quarter units of coursework from an accredited college or university
Attended some college and possess 60-89 semester units / 90-134 quarter units of coursework from an accredited college or university
Attended some college and possess 90+ semester units / 135+ quarter units of coursework from an accredited college or university
Completion of a Baccalaureate Degree from an accredited college or university.
Completion of a Master’s Degree or higher from an accredited college, or university
None of the above
2.
How much verifiable professional experience do you possess in a face-to-face complex customer service environment supporting at least five (5) distinct business domains or business lines, or government departments, divisions or agencies? NOTE: 2000 hours equals one year of work experience.
I do not have any verifiable experience as described.
1 month to 11 months of verifiable professional experience as described.
1 year to 1 year 11 months of verifiable professional experience as described.
2 years to 2 years 11 months of verifiable professional experience as described.
3 years to 3 years 11 months of verifiable professional experience as described.
4 years to 4 years 11 months of verifiable professional experience as described.
5 years to 5 years 11 months of verifiable professional experience as described.
6 years to 6 years 11 months of verifiable professional experience as described.
7 years or more of verifiable professional experience as described.
3.
For your response in a face-to-face complex customer service environment supporting at least five (5) distinct business domains or business lines, or government departments, divisions or agencies above, please select the specific areas that you have supported and experience in a variety of tools. Check all that apply.
Supporting distinct business domains
Supporting distinct business lines
Supporting government departments, divisions or agencies
Email
Customer relationship management (CRM) software
Helpdesk or service desk software
Phone calls and/or call centers
Web Content management solutions
Queue management systems (e.g. Qmatic or Qless)
Electronic appointment systems
None of the above.
CERTIFICATION: By checking this box, I hereby certify that I am the sole author of this Minimum Qualifications Supplemental Questionnaire and that all information is true and based on my background and experience, and consistent with the information in my employment application. I understand that any false or incorrect statement may result in my disqualification or dismissal from employment with the City and County of San Francisco, Office of the City Administrator/Administrative Services. I also understand and agree that any information is subject to verification.
Department of Human Resources