Department of Human Resources

1093 IT Operations Support Administrator

PBT-1093-109909

Minimum Qualification Supplemental Questionnaire

All applicants are required to complete the Minimum Qualification Supplemental Questionnaire (MQSQ) as part of the online application process. Responses cannot be changed or edited after submission. Insufficient or non-responsive answers to the MQSQ may result in ineligibility, disqualification, or lower scores.

Responses to items on the MQSQ must be supported by the information provided on the application in order to receive appropriate credit. Please provide a response to each question below to the best of your ability. Please provide all information requested even if the information may appear redundant. Do not write, "See application" or “See resume.”

All experience and education referenced in this questionnaire MUST also appear in the work history and/or education sections of your application. The information provided must be consistent with the information on your application and is subject to verification.

NOTE: Falsifying one's education, training, or work experience or attempted deception on the application or MQSQ may result in disqualification for this and future job opportunities with the City and County of San Francisco.

INSTRUCTIONS: The purpose of the Minimum Qualification Supplemental Questionnaire is to assess whether the applicant meets the minimum qualifications for the classification. The minimum qualifications have been identified as critical for satisfactory performance in this classification. The information provided must be consistent with the information on your application and is subject to verification. The responses on the Supplemental Questionnaire are mandatory for participation in this recruitment process.

Please indicate the selection that best matches your highest educational attainment (DO NOT COUNT UNITS THAT ARE IN PROGRESS)

Please indicate how many semester units / quarter credits you possess from an accredited college or university in computer science or a closely related field (DO NOT COUNT UNITS THAT ARE IN PROGRESS)

Please indicate how many years of experience you possess performing analysis, installation, and technical support in a network environment.

Please indicate how many recent years of experience you have using the Windows Server 2003/2008/2012 operating systems in support of multi-departmental and enterprise systems, including the management of Windows services and use of Windows administrative tools.

Please indicate how many years of recent verifiable experience you possess working on a technical help desk in a ticketing and workflow environment, performing basic desktop hardware/software troubleshooting and support.

Please indicate how many years of recent and verifiable experience you possess maintaining and troubleshooting PC desktops and NT Client Server Applications. Experience may be required in Novell and/or Windows environments.

Are you able to lift at least 40 pounds of weight?

SUPPLEMENTAL QUESTIONNAIRE EXAMINATION

PBT-1093-109909

IT Operations Support Administrator III 

PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY AS THEY CONTAIN INFORMATION THAT MAY AFFECT YOUR EXAMINATION SCORE AND RANK ON THE ELIGIBLE LIST/SCORE REPORT: 

The purpose of this Supplemental Questionnaire (SQ) is to describe your training and experience as they relate to the knowledge, skills, and abilities linked to the essential functions of this 1093 IT Operations Support Administrator III position (please refer to the job announcement for a more detailed description of these knowledge, skills and abilities).

Only the information you provide in your answers to these questions will be evaluated to determine your score in the selection process for this position. No attachments or additional documents such as resumes, cover letters, or employment applications will be considered (i.e. Writing ‘see resume’ or ’N/A’ is not a sufficient response).

The SQ will be presented to an expert review panel for an assessment and will be used as the examination process to determine candidates' score and rank on the Eligible List/Score Report. This Supplemental Questionnaire will account for 100% of the total weight of candidates’ final scores. Insufficient or non-responsive answers and/or answers that are plagiarized or have falsified information may result in disqualification from the recruitment process.

The responses that you provide to this questionnaire should be consistent with the information on your application, and are subject to verification.

If there is a question regarding experience that you do not have, try to include examples of similar experience that would demonstrate your ability or potential to perform the specific function. It is suggested that you review the questions before starting, prepare your thorough narrative style responses in a word processing document, and then paste them into the questionnaire. Responses should be sufficiently detailed to assist in evaluating your qualifications for this position. Please limit responses to one page unless otherwise instructed.

Again, please be complete and specific in answering the questions as your score will be based on this information.

Please describe your experience installing, analyzing, configuring, maintaining and troubleshooting Windows desktops, laptops, or servers. Please list any automation and/or tools you used to image computers, apply security patches, deploy and/or update software on desktops.

List the employer(s), your position(s), and date(s) where you gained the experience indicated in the previous question. If you do not have experience, type "none."

Please describe your experience with Windows operating system support management with multiple departments. Please describe the tools and processes you used for supporting desktops or servers, including quality assurance and reporting capabilities.

List the employer(s), your position(s), and date(s) where you gained the experience indicated in the previous question. If you do not have experience, type "none."

Please describe a time where you have faced a conflict while working on a team. In your response, please include the issue, how you handled it, and what was the outcome.

List the employer(s), your position(s), and date(s) where you gained the experience indicated in the previous question. If you do not have experience, type "none."

Please describe a time when you worked on a project that did not go as planned. In your response, please include the issue, the scope of the project, who was involved, and what was the outcome.

List the employer(s), your position(s), and date(s) where you gained the experience indicated in the previous question. If you do not have experience, type "none."

Describe a time when you were providing technical support and the end user was not satisfied with the resolution. In your response, please include the problem, how it was resolved, and any additional steps you took.

List the employer(s), your position(s), and date(s) where you gained the experience indicated in the previous question. If you do not have experience, type "none."