Department of Human Resources

1091 IT Operations Supprt Administrator l

(PBT-1091-088634)

Supplemental Questionnaire

All applicants are required to complete the supplemental questionnaire as part of the on-line application process.  The purpose of this supplemental questionnaire is to obtain a clear and concise summary of your professional and educational background as it relates to the IT Operations Support Administrator l position.  The questionnaire will be used to: 1) assess each candidate’s possession of the minimum qualifications; and 2) will be rated and scored to determine the best qualified candidates.

Responses to items on the supplemental questionnaire must be supported by the information provided on the application. This information is subject to verification. Please be sure to include all relevant education and experience in the work history and education sections of the application. Resumes are not used or reviewed to determine whether you meet the minimum qualifications or to determine your score/rank.  A resume should not be submitted to substitute for a completed application. If you write "see resume" on the application, or on the supplemental questionnaire, your application may be rejected.

INSTRUCTIONS FOR QUESTIONS #1 - #6:  Please answer all applicable questions.  For multiple choice questions, choose the best response that matches your education and experience.  For open-ended questions, please provide the information requested in a thoughtful and concise manner.  Please limit your responses to no more than 500 words per open-ended answer box.  Any response more than 500 words may not be evaluated.  Inversely, do not write “see application” or “see resume.”

PART ONE: EDUCATION AND EXPERIENCE QUALIFICATIONS

1. Please select the option that best matches your HIGHEST educational attainment:

2. If you possess an Associate, Baccalaureate, Masters and/or Ph.D degrees from an accredited college or university, the field(s) of study was in: [check all that apply]

3. How much professional experience in the information systems field (including performing analysis, installation, and technical support in a network environment) do you possess?

4. At the Office of the District Attorney, the 1091 Operations Support Administrator l is expected to work successfully with personnel that spans the entire organization, external staff at other departments and municipalities, and respective business partners to provide excellent customer service standards.

Describe in your own words what great customer service looks like to you.  In your response, include how you have provided great customer service in your professional career. Please state the name and size of the organization you obtained your experience from along with hardware and software supported (i.e desktop/laptop, operating system(s) and application(s).  Please include date ranges (for example, Windows XX laptop and desktops from January 20xx - July 20xx).  Provide no more than two (2) examples where you detail your role, the size of the organization, the size of your respective team, who you interacted with inside and outside the organization, and how you provided great customer service. 

If you do not possess this type of experience, type “N/A” in the box below to continue.

5. Describe your experience using Active Directory.  In your response, include your proficiency level and number of years of experience using this data processing method. 

If you do not possess this type of experience, type “N/A” in the box below to continue.

6. Expectations of this position include assisting end users even in the most difficult circumstances.  Describe a time when you had to use verbal and/or written communication skills to handle a difficult situation while assisting an end user.  In your response, include the situation, what your role was in the situation, and the outcome.

If you do not possess this type of experience, type “N/A” in the box below to continue.