Part A: Minimum Qualifications Supplemental Questionnaire
All applicants are required to complete the Supplemental Questionnaire as part of the online application process. The purpose of the Supplemental Questionnaire is to determine whether applicants possess the minimum qualifications and the knowledge, skills and abilities in job-related areas that have been identified as critical for satisfactory performance in this position. The information provided should be consistent with the information on your application and is subject to verification.
INSTRUCTIONS: Please answer all applicable questions by choosing the best response that matches your training and experience.
1.
Based on your education, indicate the selection that best matches your HIGHEST educational attainment. (DO NOT COUNT UNITS THAT ARE IN PROGRESS.)
High School Diploma/G.E.D.
Attended some college and possess 1-14 semester units/ 1-21 quarter units of coursework from an accredited college, university, or business school.
Attended some college and possess 15-29 semester units/ 22-44 quarter units of coursework from an accredited college, university, or business school.
Attended some college and possess 30-59 semester units/ 45-89 quarter units of coursework from an accredited college, university, or business school.
Attended some college and possess 60-89 semester units/ 90-134 quarter units of coursework from an accredited college, university, or business school.
Attended some college and possess 90+ semester units/ 135+ quarter units of coursework from an accredited college, university, or business school.
Completion of a Baccalaureate Degree from an accredited college, university, or business school.
Completion of a Master's Degree from an accredited college, university, or business school.
Completion of a Ph. D from an accredited college, university, or business school.
None of the above
2.
Please choose one of the following to indicate how much verifiable clerical or technical experience you possess in administering employee benefits programs including: researching records, claims adjudication, database maintenance, reviewing forms, performing calculations, and responding to general inquiries:
I have none of this experience.
Less than one year (less than 2000 hours).
At least one (1) year (minimum 2000 hours) but less than two (2) years (4000 hours).
At least two (2) years (minimum 4000 hours) but less than three (3) years (6000 hours).
At least three (3) years (minimum 6000 hours) but less than four (4) years (8000 hours).
At least four (4) years (minimum 8000 hours) but less than five (5) years (10000 hours).
At least five (5) years (minimum 10000 hours) but less than six (6) years (12000).
At least six (6) years (minimum of 12000 hours) or more.
3.
Please choose one of the following to indicate how much verifiable clerical or technical experience you have in administering employee pension/retirement benefits programs:
I have none of this experience.
Less than one (1) year (less than 2000 hours).
At least one (1) year (minimum 2000 hours) but less than two (2) years (4000 hours).
At least two (2) years (minimum 4000 hours) or more but less than three (3) years (6000 hours).
At least three (3) years (minimum 6000 hours) or more but less than four (4) years (8000 hours).
At least four (4) years (minimum 8000 hours) or more.
4.
Do you certify that you are proficient in the use of computers to perform word processing and to perform data entry/retrieval?
Yes
No
Part B: This section of the application will be 100% of each candidate’s final score.
Please note that the answers to the supplemental questionnaire below will be the main criteria for determining candidates' final scores and advancing to the next step of the selection process.
Please provide a full response to each question below and address each section of each question – even if the response may appear redundant. Do not write, "See application" or “See resume” and do not cut and paste materials from your resume. These materials will also be used to evaluate your written communication skills.
1.
Please choose one of the following to indicate how much working knowledge you possess with Oracle PeopleSoft:
I have none of this experience.
Less than one year (less than 2000 hours).
At least one (1) year (minimum 2000 hours) but less than two (2) years (4000 hours).
At least two (2) years (minimum 4000 hours) but less than three (3) years (6000 hours).
At least three (3) years (minimum 6000 hours) but less than four (4) years (8000 hours).
At least four (4) years (minimum 8000 hours) or more.
2.
Please choose one of the following to indicate how much working knowledge you possess with Microsoft Office including using mail merge in Microsoft Word, creating formulas and creating links between cells on the same or different worksheets in Microsoft Excel, and Outlook:
I have none of this experience.
Less than one year (less than 2000 hours).
At least one (1) year (minimum 2000 hours) but less than two (2) years (4000 hours).
At least two (2) years (minimum 4000 hours) but less than three (3) years (6000 hours).
At least three (3) years (minimum 6000 hours) but less than four (4)years (8000 hours).
At least four (4) years (minimum 8000 hours) or more.
3.
Describe your customer service experience including contact with internal staff, members of a group, company or organization, or the general public, with whom information was shared and mutual understanding was sought. Include the length and intensity level of your customer service experience.
4.
Describe what steps you take to control mistakes in your work. Describe an example where mistakes were found in your work, including what the mistake was, and how you handled the situation.
5.
Benefits Technicians must relay complicated information to members in a way that is easily understandable. Describe a situation where you were required to provide complicated information to a customer/client, the steps you took to make sure the customer/client understood the information, and how you determined they did understand the information.
6.
Describe a situation when a customer/client had a problem and you did not know the answer. Describe the problem, how you handled the situation, and how it was resolved, if at all.
How did you hear about this position? (Please select up to 3 choices.)
Arriba Juntos
Bay Area Career Center
California Human Development
Caminar
Canada College
Center for Employment Training
City and County of San Francisco Employment Opportunities Website
City Career Fair
City College of San Francisco
Dominican University of California
Excelsior Works
Facebook
Glide Memorial
Laney College
LinkedIn
Marin City Community Development Corporation
Mission Economic Development Agency
San Francisco Employees' Retirement System Website
San Francisco State University (Disability Programs and Resource Center)
SFERS Website
Success Center SF
Tenderloin Neighborhood Development Corporation
Twitter
Other
If you chose "Other" on the question above, please let us know how you learned about the recruitment.
Certification:
I hereby certify that I am the author of this questionnaire and that all information is true and is based on my education, training, skills, and experience. I understand that any false or incorrect statement may result in my disqualification from the 1209 Benefits Technician examination and/or dismissal from employment with the City and County of San Francisco. I also understand and agree that any information provided is subject to verification.
Department of Human Resources