Department of Human Resources

9252 Communications Specialist

PBT-9252-108539

Communications Specialist Web, Analytics, and Insights AND Communications Specialist, Water

Minimum Qualifications Supplemental Questionnaire

PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION:

The purpose of this Minimum Qualification Supplemental Questionnaire (MQSQ) is to understand your training and experience as they relate to the minimum qualifications for the recruitment, as stated on the announcement. This Minimum Qualifications Supplemental Questionnaire (MQSQ) must be completed and submitted online with the application at the time of filing. Responses to items on the MQSQ must be supported by the information provided on the application in order to receive appropriate credit. Please be sure to include all relevant education and experience in the work history and education sections of the application. The information and responses selected must be consistent with the information on your application and is subject to verification.

Responses provided are not scored; however, applicants who do not possess the required Minimum Qualifications as stated on the job announcement will not be allowed to participate in the examination process.

NOTE: Falsifying one's education, training, or work experience or attempted deception on the application or MQSQ may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Please indicate the highest level of education you possess from an accredited college or university:

If you possess a bachelor's degree or higher from an accredited college or university, what is your major field of study?

Please indicate the amount of professional experience you possess working in the field of internal communications, public affairs, public information, or public relations unit. 

Do you possess one (1) year of professional experience in social media, digital engagement or web content management?

How did you hear about this position? (Please select up to 3 choices)

If you choose "Others", please specify below.

9252 Communications Specialist

PBT-9252-108539

Communications Specialist Web, Analytics, and Insights AND Communications Specialist Water

Supplemental Questionnaire Exam

PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY AS THEY CONTAIN INFORMATION THAT MAY AFFECT YOUR EXAMINATION SCORE AND RANK ON THE ELIGIBLE LIST:

The purpose of this Supplemental Questionnaire Exam (SQE) is to describe your training and experience as they relate to the knowledge, skills, and abilities linked to the essential functions of this 9252 position.  

The Supplemental Questionnaire Exam will be evaluated and scored. Only the information you provide in your answers to these questions will be evaluated to determine your score in the selection process for this position. No attachments or additional documents such as resumes, cover letters, publications or employment applications will be considered (i.e. Writing ‘see resume’ or ’N/A’ is not a sufficient response).

The Supplemental Questionnaire Exam will be presented to an expert review panel for an assessment and will be used as part of the examination process to determine candidates' score and rank on the eligible list. Insufficient or non-responsive answers and/or answers that are plagiarized or have falsified information may result in disqualification from the recruitment process.

The responses that you provide to this exam should be consistent with the information on your application and are subject to verification.

It is suggested that you review the questions before starting, prepare your thorough narrative-style responses in a word processing document, and then paste them into the questionnaire. Responses should be sufficiently detailed to assist in evaluating your qualifications for this position. Please limit responses to one page unless otherwise instructed. Again, please be complete, concise, and specific in answering the questions as your score will be based on this information.

We have provided the following link for tips on how to best prepare a Supplemental Questionnaire Exam response. It is recommended that you copy and paste this link into a new browser to avoid losing your responses to your Supplemental Questionnaire Exam: http://sfwater.org/jobs/sqtips.

This position will require that you work with various stakeholders within and outside your organization.  Please describe a time when you had to achieve a common marketing or communications goal with these stakeholders. What was your role?  What process did you follow to communicate and collaborate effectively and efficiently? What were the outcomes?

As a part of the Communications team, you would often be operating under changing conditions and need to respond quickly to new assignments or requests. Please share an example of a time when you had to manage competing project deadlines. What did you do? And what did you learn from that experience?

Please describe your experience communicating technical information or recommendations to management and / or other internal stakeholders. How did you present this information? How did you prepare for it?  What was the outcome?

Please describe a time when you had to work within a cooperative team environment, even when others around you might have had differing views. What did you do to collaborate on a solution with the team? What were the results? What would you have done differently?

Describe a time when you faced a challenge with a customer or client (or coworker if you don’t have a customer or client example) that was not satisfied with services you were providing. How did you address the situation? What was the outcome?