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#PBT-0923-108655
Supplemental Questionnaire

Last Name
First Name

 

0923 MANAGER II - OPERATIONS MANAGER, HEALTH INFORMATION SERVICES (HIS) (PBT-0923-108655)

SUPPLEMENTAL QUESTIONNAIRE EXAMINATION 

PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY

YOUR SCORES FROM THIS SUPPLEMENTAL QUESTIONNAIRE EXAMINATION WILL BE DERIVED FROM THE QUALITY OF YOUR RESPONSES

The purpose of the Supplemental Questionnaire is to determine if you meet the Minimum Qualifications for the 0923 MANAGER II - Operations Manager, Health Information Services (HIS) position as well as to determine your knowledge, skills, and abilities in job-related areas that have been identified as critical for satisfactory performance. Please refer to the examination announcement for a more detailed description of these knowledge, skills, and abilities.

Questions #1 through #3 are used to assess possession of the required education and experience for the 0923 Manager II - Operations Manager, Health Information Services (HIS) position. Questions #4 through #6 will be assessed and scored by an expert review panel. Your application or additional attached documents (e.g. resumes, cover letters, letters of reference/recommendation, etc.) will NOT be considered during the scoring process.

The Supplemental Questionnaire will account for 50% of the total weight of your final score. Insufficient or non-responsive answers to the Supplemental Questionnaire may result in ineligibility, disqualification, or lower scores.

All experience and education referenced in this questionnaire MUST also appear in the work history and/or education sections of your application. The information provided must be consistent with the information on your application and is subject to verification.

NOTE: Falsifying one's education, training, or work experience or attempted deception on the application or Supplemental Questionnaire may result in disqualification for this and future job opportunities with the City and County of San Francisco.

It is suggested that you allow ample time to submit your application and Supplemental Questionnaire responses before the filing deadline. If you experience technical difficulties, make note of any error messages and contact the analyst before the filing deadline. Responses should be consistent with the information on your employment application and are subject to verification.

 

PART ONE: Minimum Qualification Supplemental Questionnaire

Instructions for questions #1 through #3: Please answer all applicable questions by choosing the best response that matches your education and experience, certifications, and licenses.


1a

What is the highest level of education that you have completed?

As a reminder, all education must be listed in the application in order to be considered in review of Minimum Qualifications. If you do not include the education you are about to describe in the "Education" section of your application, you will not receive credit for this experience. If you are copying an old application, please take the time to update the appropriate section before submitting your application.

Associate's degree
Bachelor's degree
Master’s degree
Doctoral degree
None of the above
1b

What is the area of focus is your degree?

As a reminder, all education must be listed in the application in order to be considered in review of Minimum Qualifications. If you do not include the education you are about to describe in the "Education" section of your application, you will not receive credit for this experience. If you are copying an old application, please take the time to update the appropriate section before submitting your application.

Health Information Management
Healthcare Management
Business Administration
Public Health Administration
Other major
None of the above
1c

If you selected "Other" in question #1b, please specify 1c below. If you did not select "Other", please write "N/A".

2

How much verifiable full-time equivalent professional experience overseeing the performance and operation of Health Information Service do you possess? (Full-time experience is equivalent to 40 hours per week.)

As a reminder, all experience must be listed in the application in order to be considered in review of Minimum Qualifications. If you do not include the experience you are about to describe in the "Experience" section of your application, you will not receive credit for this experience. If you are copying an old application, please take the time to update the appropriate section before submitting your application.

I have NO verifiable experience.
I have some verifiable experience, but less than 1 years (2,000 hours or less) of verifiable experience.
At least 1 year but less than 2 years (2,000 to 3,999 hours) of verifiable experience.
At least 2 year but less than 3 years (4,000 to 5,999 hours) of verifiable experience.
At least 3 years but less than 4 years (6,000 to 7,999 hours) of verifiable experience.
At least 4 years but less than 5 years (8,000 to 9,999 hours) of verifiable experience.
At least 5 years but less than 6 years (10,000 to 11,999 hours) of verifiable experience.
6 years or more (12,000 hours or more) of verifiable experience.
3a

Do you have a valid certificate  issued by the American Health Information Management Association (A.H.I.M.A.)?

As a reminder, all licenses, certifications, and registrations must be listed in the application in order to be considered in review of Minimum Qualifications. If you do not include the licenses, certifications, and registrations you are about to describe in the " Professional Licenses, Certifications, or Registrations " section of your application, you will not receive credit for this experience. If you are copying an old application, please take the time to update the appropriate section before submitting your application. 

Yes No
3b

Please identify all of the valid A.H.I.M.A. certificates that you possess:

As a reminder, all licenses, certifications, and registrations must be listed in the application in order to be considered in review of Minimum Qualifications. If you do not include the licenses, certifications, and registrations you are about to describe in the " Professional Licenses, Certifications, or Registrations " section of your application, you will not receive credit for this experience. If you are copying an old application, please take the time to update the appropriate section before submitting your application. 

Registered Health Information Administrator (R.H.I.A.)
Registered Health Information Technician (R.H.I.T)
None of the above
3c

If you answered that you possess a valid certificate in #B1 and #B2 above, please identify the type of certificate (e.g. R.H.I.A., R.H.I.T.) your certificate number, your name as it appears on your certificate, and the expiration date of your certificate. If you do not possess a certificate as identified above, please write "N/A".


 

PART TWO: Supplemental Questionnaire

Instruction for questions #4 through #6: All applicants are required to complete the Supplemental Questionnaire as part of the online application process. The questionnaire will be used to assess each candidate’s knowledge, skills, and abilities in job-related areas that have been identified as critical for satisfactory performance as it pertains to the position.

Responses to items on the supplemental questionnaire must be supported by the information provided on the application. This information is subject to verification. Please be sure to include all relevant education and experience in the work history and education sections of the application. Resumes are not used or reviewed to determine whether you meet the minimum qualifications or to determine your score/rank. A resume should not be submitted to substitute for a completed application. If you write "see resume" on the application, or on the supplemental questionnaire, your application may be rejected.

By continuing, you hereby certify that you are the author of the information supplied in this supplemental questionnaire. You understand that any false or incorrect statements may result in your disqualification or dismissal from employment with the San Francisco Department of Public Health and City and County of San Francisco. You also understand and agree that the information provided is subject to verification.


4

How have you used the electronic record system for process improvement and to assure data integrity, regulatory compliance, staff management? In your response please include your experience with Chart Correction (CC), Deficiency Management, Release of Information (ROI), Work Que management, including interface and overlay.

Resumes are not used or to determine your score/rank. A resume should not be submitted to substitute for a completed application. If you write "see resume" on the application, or on the supplemental questionnaire, your application may be rejected.

5

How do you manage staff that are not meeting expectation in a diverse environment that include generational differences, cultural preferences, learning styles, language considerations? In your response, please include examples how you motivate staff and encourage performance.

Resumes are not used or to determine your score/rank. A resume should not be submitted to substitute for a completed application. If you write "see resume" on the application, or on the supplemental questionnaire, your application may be rejected.

6

Please describe any experience you have in managing health information in Acute Care/Trauma, Long Term Care, Rehabilitation Hospitals, Outpatient Services, and/or Ambulatory Care. What challenges did you encounter in each of the area mentioned? How are licensing and regulatory requirements different and how are they being managed in the electronic record system.

Resumes are not used or to determine your score/rank. A resume should not be submitted to substitute for a completed application. If you write "see resume" on the application, or on the supplemental questionnaire, your application may be rejected.

 

CERTIFICATION: By checking this box, I hereby certify that I am the author of the information supplied in this supplemental questionnaire. I understand that any false or incorrect statements may result in my disqualification or dismissal from employment with the San Francisco Department of Public Health and City and County of San Francisco. I also understand and agree that the information provided is subject to verification.