1306 Customer Service Representative Supervisor, Permit Center Minimum Qualifications Supplemental Questionnaire (PBT–1306-107819)
All applicants are required to complete this minimum qualification supplemental questionnaire (MQSQ) as part of the online application process. This supplemental questionnaire is designed to assess whether the applicant meets the minimum qualifications for this classification. The minimum qualifications have been identified as critical for satisfactory performance in this classification. The information provided MUST be consistent with the information on your application and is subject to verification.
As a reminder, all work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. If you do not include the work experience you are about to describe on your application, you will be rejected. If you are copying an old application, take the time to update your work history and other information before submitting this application.
INSTRUCTIONS: Answer the questions below by checking the response that best applies to you. Responses cannot be changed or edited after submission.
1.
How much verifiable full time customer service experience do you have in directly serving a diverse customer population to obtain detailed information to determine and respond to customer needs? NOTE: One year is equivalent to working 2000 hours.
I do not have any verifiable full time customer service experience as described.
1 month to 11 months of verifiable full time customer service experience as described.
1 year to 1 year and 11 months of verifiable full time customer service experience as described.
2 years to 2 years and 11 months of verifiable full time customer service experience as described.
3 years to 3 years and 11 months of verifiable full time customer service experience as described.
4 years or more of verifiable full time customer service experience as described.
CERTIFICATION: By checking this box, I hereby certify that I am the sole author of this MQSQ and that all information presented is true and based on my education and experience and is consistent with the information in my employment application. I understand that any false, incomplete or incorrect statement may result in my disqualification or dismissal from employment with the City and County of San Francisco and Administrative Services. I also understand and agree that any information provided is subject to verification.
Department of Human Resources