Based on your education, indicate the selection that best matches your HIGHEST educational attainment (DO NOT COUNT UNITS THAT ARE IN PROGRESS OR UNITS YOU DO NOT POSSESS)
As a reminder, ALL qualifying education and experience must be listed on the application in order to be considered in review of Minimum Qualifications. If you do not include the education you are about to describe in the education section of your application, you will not receive credit for this. If you are copying an old application, please take the time to update the education and work history before submitting your application.
Verification of the education you indicate may be requested at ANY TIME. This includes, copy of transcripts and/or copy of degree.
Note: Falsifying one's education, training, or work experience or attempted deception on the application or the Minimum Qualification Supplemental Questionnaire may result in disqualification for this and future job opportunities with the City and County of San Francisco.
High School diploma or equivalent (GED or High School Proficiency Examination)
Some college and possess 1-14 semester units/1-21 quarter units of coursework from an accredited college or university
Some college and possess 15-29 semester units/22-44 quarter units of coursework from an accredited college or universty
Some college, successful completion of 30-59 semester units/45-89 quarter units from an accredited college or university
Some college, successful completion of 60-89 semester units/90-134 quarter units from an accredited college or university
Some college, successful completion of 90+ semester units/135+ quarter units from an accredited college or university
Completion of a Bachelor's Degree from an accredited college or university
Completion of a Master's Degree from an accredited college or university
Completion of a Ph.D. from an accredited college or university
None of the Above
How many years of verifiable experience do you have in the information systems/technology field; which include performing analysis, installation, and technical support in a network environment? (Choose One)
I have less than one (1) year of experience , equivalent to less than 2,000 hours.
I have at least one (1) year of experience, equivalent to at least 2,000 hours.
I have at least two (2) years of experience, equivalent to at least 4,000 hours.
I have at least three (3) years of experience, equivalent to at least 6,000 hours.
I have at least four (4) years of experience, equivalent to at least 8,000 hours.
I have at least five (5) or more years of experience, equivalent to at least 10,000 hours.
I do not have any of this type of experience.
How many months of verifiable experience do you have working with Windows Desktop and Client Servers? (Choose One)
I have less than twelve (12) months of experience, equivalent to less than 2,000 hours.
I have at least twelve (12) months of experience, equivalent to at least 2,000 hours.
I have at least twenty four (24) months of experience, equivalent to at least 4,000 hours.
I have no experience with Windows Desktop and Client Servers.
How many years of verifiable experience do you have with troubleshooting Windows Operating System?
I have less than one (1) year of experience , equivalent to less than 2,000 hours.
I have at least one (1) year of experience, equivalent to at least 2,000 hours.
I have at least two (2) years of experience, equivalent to at least 4,000 hours.
I have no experience with Windows Operating Systems.
How many months of verifiable experience do you have with providing customer support in an Information Technology environment?
I have less than twelve (12) monnths of experience , equivalent to less than 2,000 hours.
I have at least twelve (12) months of experience, equivalent to at least 2,000 hours.
I have at least eighteen (18) months of experience, equivalent to at least 3,000 hours.
I do not have any of this type of experience.
How much of your customer support experience includes performing basic desktop hardware/software troubleshooting and support on a technical help desk in a ticketing and workflow environment?
I have less than twelve (12) months of experience , equivalent to less than 2,000 hours.
I have at least twelve (12) months of experience, equivalent to at least 2,000 hours.
I have at least eighteen (18) months of experience, equivalent to at least 3,000 hours.
Department of Human Resources