Instructions: All applicants are required to complete the MQSQ as part of the online application process. The purpose of the MQSQ is to obtain specific information regarding your education and experience in relation to the position for which you are applying. Your responses below will not be scored. However, it is essential that you provide complete information in identifying and describing your education and experience. Please note: Your responses below must be consistent with the information you provide in the employment history section of the application form. You may be asked to provide verification of your qualifying education and experience at any point in the recruitment and selection processes. You must also completely fill out the Application/Employment History with all relevant experience. Your education and experience must be described in detail on the official application in order to be considered.
Candidates must possess the minimum experience/education requirements by the final filing deadline in order to move forward in this process. Please read each answer choice carefully before selecting the answer that best matches your education/experience level.
1.
Based on your education, indicate the selection that best matches your HIGHEST educational attainment (DO NOT COUNT UNITS THAT ARE IN PROGRESS).
High School Diploma/G.E.D.
Attended some college and possess 1-29 semester units / 1-44 quarter units of coursework from an accredited college or university.
Attended some college and possess 30-59 semester units / 45-89 quarter units of coursework from an accredited college or university.
Attended some college and possess 60-89 semester units / 90-134 quarter units of coursework from an accredited college or university.
Attended some college and possess 90+ semester units / 135+ quarter units of coursework from an accredited college or university.
Possession of a Baccalaureate Degree from an accredited college or university.
Possession of a Master's Degree from an accredited college or university.
Possession of a Juris Doctorate (J.D.) Degree from an accredited law school.
None of the above.
2.
How much full-time professional experience do you have in benefits or health plan administration in a call center customer service operations environment serving a customer base in excess of 10,000 people?
I do not have any of the professional experience listed above.
I have 1 month (minimum) to 11 months (maximum) of the professional experience listed above.
I have 12 months (minimum) to 23 months (maximum) of the professional experience listed above.
I have 24 months (minimum) to 35 months (maximum) of the professional experience listed above.
I have 36 months (minimum) to 47 months (maximum) of the professional experience listed above.
I have 48 months (minimum) to 59 months (maximum) of the professional experience listed above.
I have 60 months (minimum) to 71 months (maximum) of the professional experience listed above.
I have 72 months (minimum) to 83 months (maximum) of the professional experience listed above.
I have 84 months (minimum) or more of the professional experience listed above.
3.
Of the experience you listed in Question 2, how much of that experience included experience supervising professionals?
I have no experience supervising professionals.
I have 1 month (minimum) to 11 months (maximum) of experience supervising professionals.
I have 12 months (minimum) to 23 months (maximum) of experience supervising professionals.
I have 24 months (minimum) to 35 months (maximum) of experience supervising professionals.
I have 36 months (minimum) to 47 months (maximum) of experience supervising professionals.
I have 48 months (minimum) or more of experience supervising professionals.
CERTIFICATION: I hereby certify that I am the author of this questionnaire and that all information is true and based on my education, training, skills, and experience. I understand that any false or incorrect statement may result in my disqualification of the selection process for this 0931 Operations Manager position and/or dismissal from employment with the City and County of San Francisco. I also understand and agree that any information provided is subject to verification.
Department of Human Resources