Department of Human Resources

1827 Administrative Services Manager

PBT-1827-102674

Minimum Qualification Supplemental Questionnaire 

All applicants are required to complete the Minimum Qualification Supplemental Questionnaire (MQSQ) as part of the online application process. Responses cannot be changed or edited after submission. Insufficient or non-responsive answers to the MQSQ may result in ineligibility, disqualification, or lower scores. 

Responses to items on the MQSQ must be supported by the information provided on the application in order to receive appropriate credit. Please provide a response to each question below to the best of your ability. Please provide all information requested even if the information may appear redundant. Do not write, "See application " or "See resume".

All experience and education referenced in this questionnaire MUST also appear in the work history and/or education sections of your application. The information provided must be consistent with the information on your application and is subject to verification.      

NOTE: Falsifying one's education, training, or work experience or attempted deception on the application or MQSQ may result in disqualification for this and future job opportunities with the City and County of San Francisco.          

Please indicate the selection that best matches your highest educational attainment (Do Not Count Units In Progress).  

How much verifiable, professional, full-time administrative/management experience do you possess which includes budget development, contract and financial administration, and personnel administration?   

How much verifiable, professional, full-time supervisory experience do you possess?

Administrative Services Manager

PBT-1827-102674

Supplemental Questionnaire Evaluation

Instructions

The purpose of the Supplemental Questionnaire (SQ) is to describe your training and experience as they relate to the knowledge, skills, and abilities (KSAs) linked to the essential functions of the 1827 Administrative Services Manager position.

Your answers will be evaluated and scored. Only the information you provide in your answers to these questions will be evaluated to determine your score in the selection process for this position. No attachments or additional documents such as resumes, cover letters, publications, or employment applications will be considered (i.e. Writing ‘see resume’ OR ‘n/a’ is not a sufficient response for any of the questions below).

This Supplemental Questionnaire will be presented to an expert review panel for an assessment and will be used as part of the examination process to determine candidates’ score and rank on the Score Report. Insufficient or non-responsive answers and/or answers that are plagiarized or have falsified information may result in disqualification from the recruitment process.

The responses that you provide to this questionnaire should be consistent with the information on your application, and are subject to verification.

What is your approach to improving the performance of employees who are not meeting expectations? Please provide an example from your work history when you had to supervise an underperforming employee.  

In your response, please include:

• How you determined the employee was underperforming
• How you approached the employee
• The factors that influenced your decision-making process
• Who else was involved and in what capacity
• Challenges you faced and how you resolved them
• The final outcome

Tell us about a time when you had to manage multiple projects concurrently with conflicting deadlines. Your example should demonstrate your ability to stay organized and meet deadlines.   

In your response, please include:

• What your role was in the process
• The technical tools you used (outlook calendar, excel, tasks planner, excel, etc.)
• How you delegated task(s) to others and the criteria you considered
• Challenges you faced and how you resolved them
• The final outcome

List the employer(s), date(s), and your job title(s)/job class(es) where you gained the experience indicated in the previous question.

List the employer(s), date(s), and your job title(s)/job class(es) where you gained the experience indicated on the previous question. 

Tell us about a time when you had to solve a problem by collecting and analyzing a large amount of data.

In your response, please include:

• Type of documentation you gather and how it was decided
• How you analyzed the documentation and how it was decided
• Who else was involved and in what capacity
• Challenges you faced and how you resolve them
• The final outcome

List the employer(s), date(s), and your job title(s)/job class(es) where you gained the experience indicated on the previous question.   

Describe a project wherein you developed and implemented a new business process. How did you develop the new business process? How did you monitor compliance and evaluate the effectiveness of the new business in achieving desired outcomes?

In your response, please include:

• A description of the new business process
• How the new business process was developed
• Who else was involved and how you sought and incorporated feedback from relevant team members
• How you monitored compliance with the new business process and analyzed its effectiveness
• Challenges you faced and how you resolved them
• The final outcome  

List the employer(s), date(s), and your job title(s)/job class(es) where you gained the experience indicated on the previous question.   

How did you hear about this recruitment?

If you selected "Other" please specify.