0932 Manager IV - Deputy People Officer

Recruitment #pbt-0932-102568


This is a Position-Based Test Conducted in accordance with CSC Rule 111A.

The Ideal Candidate

The Deputy People Officer (DPO) is a highly visible and critical role for our Human Resource Services (HRS) team. You will be a key asset to the SFPUC and assist all levels of the organization on engagements that require a variety of skills at a leadership level. As the DPO, you:

  • Thrive in a fast-paced and dynamic environment and can effectively address daily issues across the HR function, while simultaneously driving multiple projects to achieve a long-term strategy.
  • Are a strategic thinker, results-oriented innovator, and comfortable leading various disciplines. You are not afraid to roll-up your sleeves, lead from the front, and get things done.
  • Are a well-rounded and compassionate leader who is skilled at delivering feedback in ways that feel supportive to staff and ignites them to take action.
  • Are a fantastic communicator, build rapport easily to influence and manage conflicting points of view and achieve positive results, and can bring both the head and heart to your everyday work.

Who are We?

About the San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $1 billion.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a mannger that values environmental and community interests and sustains the resources entrusted to our care.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce who ensures that our mission is carried out every day.

As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process.

About Human Resource Services (HRS)

How do we deliver over 180 million gallons and 129,000 kilowatts of clean and reliable water and energy every day to our communities? Not just through our infrastructure, but through our people. At the SFPUC, HRS has a seat at the table and leads the agency's success by consistently driving a people-oriented focus through every level of the business.

With our current workforce aging and upwards of 50 percent anticipated vacancies within the next five years, our HRS team is growing and transforming to rise to the challenge. We are actively recruiting skilled workers across over 200 occupations with an emphasis on diversifying the workforce and focusing on engaging and retaining our workforce. We provide comprehensive HRS programs and initiatives across the tactical-operational-strategic spectrum to create a people-first culture.

In everything we do and strive to achieve, each HR team is guided by five strategic priorities:

Position Description

Under general direction of the Chief People Officer, the Deputy People Officer - 0932 Manager IV - will:

  • Promote and develop employee engagement, inclusion and diversity initiatives, team and leadership effectiveness, workforce development, and using analytics to drive organizational interventions and improvements.
  • Drive action to optimize business performance in achieving HRS Priorities, while supporting professional development and a positive working environment.
  • Build coalitions and strategic partnerships at all levels of the organization.
  • Coach, consult, and inspire the HRS Leadership Team to improve leadership capability, strategic insight, and workforce solutions.
  • Manage the processes and procedures for all HRS day-to-day responsibilities; initiating change projects and harnessing staff as appropriate.
  • Direct and oversee four operational teams: hiring operations, examination/classification, employment  lifecycle, and payroll.

Essential Functions of the Position:

  • Partner/collaborate with SFPUC's Executive Team to align and execute HR strategies in support of agency business objectives and strategic goals.
  • Develop and implement strategic short-term and long-range plans and projects to address organizational priorities; evaluate effectiveness of HR programs in meeting goals and objectives.
  • Coach and counsel staff on complex HR issues; facilitate problem-solving complex HR situations at all levels.
  • Foster a spirit of teamwork and unity among staff that allows for: differences of ideas, appreciation for diversity and inclusivity as well as cohesiveness, support and working effectively together to enable each employee to succeed, and promoting people as SFPUC's most-valued asset.
  • Empower employees to take responsibility for their jobs and performance goals and ensure effective recruitment assessment development are embedded and valued in all managers and supervisors.
  • Model professional management conduct; maintain appropriate confidentiality of sensitive information; comply with and support City policies and procedures, labor laws and Memoranda of Understanding provisions.
  • Oversee Talent Acquisition, including recruitment, exams/classification, hiring operations, hiring analytics; Employment Life Cycle including onboarding, records management and offboarding; Payroll; establish and oversee a distinct workforce development function; as well as play a key and lead role in Employee & Labor Relations; EEO Programs & FEHA Programs; Learning & Development; Health & Safety; Enterprise Workforce Planning; Workforce Analytics; and Budget/Contracts.
  • Establish targeted recruiting and workforce development efforts for under-represented groups including strategic planning, partnership management, tactical implementation, and effective program evaluation.
  • Oversee and maintain relevant HR metrics to monitor and evaluate organizational objectives and process improvement initiatives.
  • Identify opportunities to improve HR procedures and streamline workflow; establish HR processes that are efficient, compliant, follow best practices, and are customer-focused.
  • Lead special projects and other assignments that require strategic understanding of operational and mission-based goals to enhance candidate experience and client focus including implementing appropriate change management plans.
  • Appear before committees, legislative and governing bodies; and conduct presentations involving all HR-related matters, such as interpreting and explaining Civil Service Rules, laws and regulations concerning recruitment, examinations, classification and compensation, employee relations, and human resource operations.

Class 0932 Deputy People Officer performs other related duties are required.

How can you succeed in this position?

The SFPUC Leadership Competency Model outlines the competencies that are needed for successful leadership:

Equal Employment Opportunity:  The City and County of San Francisco (CCSF) encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:

  1. Possession of a baccalaureate degree from an accredited college or university; AND
  2. Six (6) years of Human Resources experience in the following areas: recruitment and selection, employment life cycle management, workforce planning, HR consulting or HRIS/people analytics of which three (3) years must include supervising professionals.

Substitution: A Master's Degree in Human Resources, Public Administration, Business Administration, Industrial/Organizational Psychology, Management, Labor Relations, Business Information Systems, or Juris Doctor, or a closely related field may substitute for one (1) year of non-supervisory experience. 

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years).

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in the “Education” and “Training and Employment Record” sections of the City and County of San Francisco online application by the filing deadline. A resume does NOT substitute for this section of the City application and will not be considered in determining whether you meet the minimum qualifications.

Desirable Qualifications

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:

  • Experience with or overseeing the use of workforce analytics to deliver data-driven recommendations that improve performance, retention and the employee experience
  • Knowledge of and experience in human resources in a civil service, merit-based and unionized environment


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative. 

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2. 

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.     

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Need help completing the application?

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

We communicate by email.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

Word of advice.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Have questions aboutt he application process?

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Janina Villanueva, by telephone at (415) 554-1635, or by email at jvillanueva@sfwater.org.


Selection Procedures

Minimum Qualifications Supplemental Questionnaire (MQSQ - Qualifying)

Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process. All applicants must complete the Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position.

Management Test Battery: (Weight: 40%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire Exam (60%)

Applicants will be prompted to complete a supplemental questionnaire that must be submitted during the online application process. All applicants must complete the supplemental questionnaire. The purpose of the Supplemental Questionnaire is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to: Legal, Ethical and Professional Context of HR; Talent Attraction and Acquisition; Employee Life Cycle Management; and Strategic Planning and Change Management.

A passing score must be achieved on the Management Test Battery and Supplemental Questionnaire Exam in order to continue in the selection process and be placed on the eligible list.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The department may administer additional position-specific selection procedures to make final hiring decisions.

Candidates scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Certification Rule:
The certification rule for the ranked eligible lists resulting from this examination will be Rule of the List. The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director. 

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type:  CPE
Issued:  March 3, 2020
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0932-102568 (01111280)


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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