Child Support Officer II

Recruitment #TPV-8158-090886


Applicants are encouraged to file immediately as this recruitment may close at any time, but not earlier than 10/24/2018.

The San Francisco Department of Child Support Services is conducting a recruitment for the 8158 Child Support Officer II position.

In order to be considered for this position, all applicants must submit an online application no later than the closing date of this announcement.


Position Description:

Under general supervision, incumbents perform the full range of child support officer duties. Essential functions include: interviewing applicants to establish child support cases; establishing parentage and/or enforceable support obligations; locating non-custodial parents; monitoring payment performance and initiating appropriate legal action to collect arrearages; interpreting and applying family support laws; appearing at State hearings or in court as a witness; reviewing documents for compliance with statutes, court decisions and other legal authorities; assisting attorneys by performing a variety of legal support and investigative tasks; creating and maintaining child support files using automated child support system; attending and participating in meetings, conferences, seminars and trainings as assigned as a participant or trainer; preparing memos, correspondence, and reports; and performing related duties as assigned. This is the journey level in the series. Incumbents perform journey level professional duties of child support enforcement.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Conducts interviews by phone or in person with custodial and non-custodial parents, relatives, attorneys and other interested individuals to gather necessary information to verify facts, establish the child support case, explain procedures for child support processing, and keep accurate information.

2. Establishes parentage and/or enforceable support obligations consistent with the California Child Support Guidelines; locates absent parents and performs other child support enforcement activities to compel compliance with court orders; and ensures that information is entered accurately in the case record.

3. Monitors and evaluates payment performance by reviewing payment records and verifying payment history with the custodial parent, in accordance with state directives, and initiates appropriate legal action if collection of arrearages is needed.

4. Reviews documents for compliance with statutes, court decisions and other legal authorities; recommends appropriate corrective action or program improvement plans; and prepares various correspondence; attends meetings, conferences, seminars and training as assigned in various capacities, including as a participant or trainer.

5. Assists attorneys by performing a variety of paralegal and investigative tasks, such as case preparation; initiates fraud referrals and recommends case closure following specific guidelines; appears at fair hearings or in court as a witness.

6. Creates and maintains child support files according to State and Federal regulations and established procedures; updates records and filing systems to ensure that accurate data is kept on assigned child support cases.

7. Performs related duties and responsibilities as assigned.


Minimum Qualifications

1. Education: Requires possession of an Associate’s degree from an accredited college or university; AND

2. Experience: Three (3) years of verifiable experience performing child support enforcement duties equivalent to City and County of San Francisco class 8157 Child Support Officer I.

Substitution: Technical administrative experience in the functional areas of child support, financial underwriting, insurance adjusting, credit research, collections, eligibility determination for welfare; or other related operations area involving substantial contact with clients in a legal/paralegal environment may be substituted for the required education on a year-for-year basis (30 semester units/45 quarter units equals one (1) year of experience).

Special Conditions:

1) Must be willing to work in a jail environment

2) Must maintain background jail clearance

3) Must possess a valid Class C California Driver's License

4) Must maintain ability to obtain FTI clearance


The above minimum qualifications reflect special conditions associated with the positions(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit to register an account (if you have not already done so) and begin the application process.

· Select the desired job announcement

· Select “Apply” and read and acknowledge the information

· Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

· Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Janelle Peterson, by email at

Selection Plan

Applications will be reviewed for qualifying experience and education. Only those applicants deemed best qualified will be invited to participate in the selection process. Meeting the minimum qualifications does not guarantee an interview. Additional screening mechanisms may be implemented in the selection process.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

Information regarding requests for Veterans Preference can be found at:

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. Terms of Announcement and Appeal Rights

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at

Issued: October 3, 2018
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TPV-


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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