2940 Protective Services Worker - Adult Protective Services

Recruitment #TPV-2940-089214


This announcement has been extended to allow for additional applications.  Applicants who have already applied under Recruitment  TPV-2940-089214 issued September 5, 2018 will be included in the applicant pool and need not reapply.  Please file immediately as this recruitment may close at any time.


This position is located at the Department of Aging and Adult Services (DAAS), a Division of the San Francisco Human Services Agency in the Adult Protective Services Program. The eligible list resulting from this examination may be utilized for future positions in this class.  

Appointment Type: Temporary Provisional (TPV) A provisional appointee must participate and be successful in a Civil Service Examination process for this classification and be selected through an open competitive process in order to be considered for a permanent appointment. Provisional appointments may not exceed three (3) years.  

This position requires the ability to speak, read and write Russian.  

Who We Are

The Human Services Agency is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.  

HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.  We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search and child care assistance.  

Position Overview

This is the entry-level class in the Protective Services Worker series.

Under general supervision, the Protective Services Worker performs professional investigations and case management services at the Human Services Agency, Department of Aging and Adult Services (DAAS). This includes activities related to: evaluating the level of risk to the elder or dependent adult; assessing biopsychosocial functioning, and providing services to protect dependent adults and elders. 

The essential functions of this position include, but are not limited to: Implementing established methods and procedures in connection with various aid programs for adults; evaluating risk, assessing functioning, and providing services to protect adults and improve family functioning through careful and judicious interpretation of various legal provisions, methods, and procedures; advocating and arranging for needed services; establishing and maintaining regular contact with elders, dependent adults, relatives and other concerned individuals through field visits and telephone contact; conducting unannounced visits to see elders and dependent adults in their homes; arranging for emergency services as necessary; collaborating with medical professionals, law enforcement, and the District Attorney’s office; gathering, documenting and reviewing important detailed, financial, personal and confidential information; providing consultative services and education to individuals, government, community agencies, and groups regarding the role and authority of Adult Protective Services; making public presentations about casework in a confidential, multi-disciplinary setting; collaborating and cooperating with community and the San Francisco City and County partner agencies; and using a personal computer to prepare, review, and maintain records, correspondence, reports, managing case documentation in an Adult Protective Services database, and maintaining timely email correspondence. 

The essential duties of this position also require incumbents to: to work nights, weekends and holidays on a limited basis; drive, normally within the City of San Francisco; to get in and out of vehicles, climb flights of stairs to complete home visits; lift food boxes weighing up to 30 pounds; and complete visual assessments of elders/dependent adults and their home environments.


Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.


Possession of a Master’s Degree in Social Work from a school accredited by the Council on Social Work education (CSWE): OR, a Master’s Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master’s Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum); AND


Satisfactory completion of two semesters of graduate field placement which involved the provision of direct  services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Adult Protective Services, intensive case management such as MSSP/Linkages, medical social work in a hospital or clinic, mental health program/agency, home health agency or alcohol and drug counseling and treatment program; OR

Six (6) months post baccalaureate professional work experience which involved the provision of direct services to elders, dependents, or adults in one of the areas previously described.

Special Condition Language Requirement

This position requires proficiency in speaking, reading and writing Russian.  

License or Certification  

Possession of a valid California class C driver’s license and clear Motor Vehicle Record (MVR).  

Applicants must meet the Minimum Qualification requirements at the time of filing unless otherwise stated

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process.  Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.  

· Select the desired job announcement (TPV-2940-089214)

· Select “Apply” and read and acknowledge the information

· Click on "I am a New User" if you have not previously registered, or “I have Registered Previously”

· Follow instructions given on the screen  

Computer kiosks are located in the lobby of the Department of Human Resources, One South Van Ness Avenue, 4th Floor, San Francisco, for use by the public. The hours of operation are from 8:00 a.m. to 5:00 p.m. Monday through Friday.  

You can also watch this video for further assistance with our online application system:  


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email(s) from CCSF are not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the @sfgov.com address.  

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.  

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carmen K. Lewis at 415.557.5241 or email at: Carmen.Lewis@sfgov.org  

Verification of Experience and/or Education  

Verification of the qualifying experience and education may be required at any point in the application, examination or departmental selection process.   

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Plan

Application Evaluation

Selection Procedures

Application Evaluation

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.  

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.  

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Driver’s License requirement

Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license

General Information concerning City and County of San Francisco Employment Policies and Procedures

Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.  

Copies of Application Documents

Applicants should keep copies of all documents submitted, as these will not be returned.  

Clerical Errors

May be corrected by the posting of the correction on the Department of Human Resources website at: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions  

Right to Work

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.    

Exam Type: Temporary Provisional (TPV)

Issued:  September 5, 2018

Micki Callahan Human Resources Director

Department of Human Resources

Recruitment ID Number: TPV-2940-089214

HSA/CKL /415.554.5241    


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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