9978 Technology Expert II

NERC Critical Infrastructure Protection Compliance

Recruitment #TEX-9978-091616


Announcement extended on 12/06/2018 to expand candidate pool,
applicants who previously applied need not reapply.


Who are we?

SAN FRANCISCO PUBLIC UTILITIES COMMISSION (SFPUC) Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

OUR MISSION: To provide our customers with high quality, efficient, and reliable water, power and wastewater services in a manner that is inclusive of environmental and community interests, and that sustains the resources entrusted to our care.

OUR VISION: We are an innovative utility leader, recognize for excellent results in service, safety, stewardship, and inclusiveness. We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org

APPOINTMENT TYPE: Temporary Exempt. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

This position will manage Hetch Hetchy Water Power’s (HHWP’s) IT staff (Control Network, Business Network and SCADA) for the SFPUC. 

This position will work under the direction of the HHWP Division Manager who is also the CIP Senior Manager and NERC Compliance Officer for the SFPUC. This position will oversee HHWP IT/OT staff, which manages HHWPs Control Network, Business Network and SCADA. The incumbent must have experience managing and directing highly technical employees; provide conflict-resolution and consensus-building in order to meet the needs of several clients with conflicting needs; predict and plan for future events and make strategic and tactical decisions for the purpose of meeting IT/SCADA goals for the department and the Division; communicate effectively orally to direct and mentor staff; communicate effectively in writing to produce complex reports, instructions to subordinates and users, and for other purposes; exercise judgment, decisiveness and creativity; establish and maintain good working relationships; use logic and analysis to solve information technology problems; solid IT background and consistently keep up-to-date with advancements of the field; have every quality of a leader and a strong strategic and business acumen.

Functions include oversight of the use of HHWP Information technology (IT), devise the company’s IT strategy and ensure that all systems necessary to support its operations and objectives are in place collaboratively developing and overseeing programs covering all relevant regulatory requirements and compliance activities including but not limited to the following: patch management, change and configuration management, network monitoring, incident response and disaster recovery; preparation for NERC CIP audits, periodic reporting and other CIP regulatory filings; performing compliance risk/gap assessments; and keeping management informed about these activities.

• Set objectives and strategies for the IT department
• Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits
• Design and customize technological systems and platforms to improve utility operations (water and electric)
• Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organization
• Approve purchases of technological equipment and software and establish partnerships with IT providers
• Oversee the technological infrastructure (networks and computer systems) in the HHWP Division to ensure optimal performance
• Direct and organize IT-related projects
• Monitor changes or advancements in technology to discover ways the company can gain operational advantage, reduce risk or minimize costs
• Analyze the costs, value and risks of information technology to advise management and suggest actions
• Collaboratively developing and overseeing programs covering five core CIP IT requirements: patch management, change and configuration management, network monitoring, incident response and disaster recovery
• Ensuring CIP mandated access controls are developed and enforced
• Coordinating HHWP preparation for NERC CIP audits, periodic reporting and other CIP regulatory filings
• Performing compliance risk/gap assessments; coordinating with HHWP department managers to plan work, monitor deadlines

• Proven experience as CIO or similar managerial role
• Excellent knowledge of the information technology (IT) and operational technology (OT), specifically within the utility industry
• Background in designing/developing utility IT/OT systems and planning IT/OT implementation
• Solid understanding of data analysis, budgeting and business operations
• Superior analytical and problem-solving capabilities
• A strong strategic and business mindset
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities
• Ability to identify and resolve problems of a sensitive or political nature
• Ability to exercise independent judgment and initiative
• Ability to communicate orally, demonstrating skill to present findings, recommendations and policies before public officials, other officials, the press, employees, and employee representatives
• Ability to communicate effectively in writing, including preparing administrative and statistical reports
• Ability to establish and maintain cooperative working relationships with officials and management, employee representatives, employees, departmental colleagues, staff and members of the public
• Ability to plan, organize and coordinate research and statistical work; and supervise and coordinate resources and activities

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following: These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license which may be required for employment in the class. Although these minimum qualifications are typical of the class, additional minimum qualifications and special conditions may apply to a particular position and will be stated on the job announcement.

Possession of a baccalaureate degree from an accredited college or university in Computer Science, Engineering, or other closely field related; AND

Five (5) years of verifiable journey-level work experience in IT/Security project management; five (5) years of experience managing IT and/or SCADA staff; AND

Valid driver's license

• 5+ years IT/Security Project Management experience, of which include    
     • 5+ years experiencing managing IT and/or SCADA staff    
     • 2+ years NERC CIP experience with a utility with at least medium impact BES facilities    
     • 5+ years operational utility experience
• ITIL certification
• CISSP certification
• Strong communication skills

Additional qualifying work experience as indicated in Minimum Qualification Experience may substitute for the required education on a year-for-year basis. One (1) year (equivalent to 2,000 hours) of additional qualifying work experience will be considered equivalent to 30 semester units/45 quarter units.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative. 

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2. 

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.    

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit http://www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
• Select the desired job announcement
• Select “Apply” and read and acknowledge the information
• Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
• Follow instructions on the screen

Need help completing the application?
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

We communicate by email
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org). Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Word of advice
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in the "Education" and "Training and Employment Record" sections of the City and County of San Francisco online application by the filing deadline. A resume does NOT substitute for this section of the City application and will not be considered in determining whether you meet the minimum qualifications.Applications completed improperly may be cause for ineligibility, disqualification or may result in lower scores.

Have questions about the application process?
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jonathan Pettey, by telephone at 415-554-1636, or by email at jpettey@sfwater.org  

Selection Procedures

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine applicants’ qualifications. Only those applicants who most closely meet the needs of the Department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.


Applicants must be guided solely by the provisions of this announcement including requirements, time periods, and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at www.jobaps.com/sf

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Terms of Announcement:
Copies of Application Documents:
Right to Work:
Driver's License requirement:

Applicants for positions may be required to pass pre-employment drug and alcohol testing, may be subject to drug and alcohol testing upon reasonable suspicion or after a work-related accident.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Announcement extended on 12/06/2018
Issued: November 19, 2018
Recruitment No.: TEX-9978-091616
Micki Callahan, Director
Department of Human Resources
Team: PUC/JP 415.554.1636


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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