9976 Technology Disaster Recovery Architect

Technology Expert I

Recruitment #TEX-9976-100886



The Department of Technology is the centralized technology services provider within San Francisco City & county government, delivering technology infrastructure and services to approximately 33,000 employees and 800,000 residents. The department has an annual operating budget of over $130M and contains over 200 employees. Core service areas include: Infrastructure and Operations, Technology Security, Service Delivery & Management, Enterprise Applications, Project Management Office, Public Safety Systems & wiring, Technology Administration, Policy & Governance and IT Public Communications.



The cybersecurity division, located in the Department of Technology, serves City departments by securing sensitive data and technology assets, assessing and managing security risk, and thwarting attempted cyberattacks. The team is also tasked with actively monitoring systems, creating cybersecurity policies that empower departments and commissions and promoting cybersecurity best practices within the City departments.


Under general direction of the City Chief Information Security Officer (CISO), the Technology Disaster Recovery Architect acts as the technical lead responsible for designing, implementing and refining Business Continuity and Disaster Recovery services for the department. These services will include high availability systems and infrastructure, data backup and recovery, primary and secondary IT facilities,  emergency/disaster preparedness, department services resumption, incident response, cybersecurity resiliency, and BCDR training and testing.


This position plays a key role for preparation and execution of the IT Infrastructure's DR and BCP plans. The successful candidate is expected to have full command of all details associated with the recovery of DT's Data Centers, Network Infrastructure, and Application Portfolio. Collaborate with other city departments, Department of Emergency Management, state and federal agencies, and local public safety agencies to develop BCDR processes while complying with local and state regulatory requirements. The candidate must be regarded by their peers as the department's content expert on this subject.


Essential Job Duties and Functions:

  • Design, strategize and develop the best DR/BCP standards and guidelines for DT's fast changing technology infrastructure including Active-Active Datacenter strategy
  • Manage and responsible for all aspects of the Business continuity and Technology Disaster program end to end including, policy, strategy, business impact analysis, risk assessment, recovery strategy, plan building, exercising and crisis response
  • Responsible for overall enterprise-wide DR framework and methodology, awareness, training, liaison with partnering city department and emergency response
  • Ensures that the IT Infrastructure Disaster Recovery Plan support the respective application/business recovery plans by performing business impact analyses and establishing Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
  • Accountable for recommending and supporting operational readiness by facilitating the technology disaster recovery capabilities and state of preparedness, including IT Infrastructure, telecom and network services, Data Center and other back up locations, back up data, applications/systems, desktop support
  • Participate and recommend appropriate disaster recovery strategy and solution for department critical applications
  • Develop disaster scenarios, conduct planned and/or unannounced exercises, multi-data center testing, and establish strong post-exercise retrospectives processes
  • Develop and maintain relationships with various business functions. Partner with all levels of management to ensure that new facilities, infrastructure and services are installed, configured and that the disaster recovery issues are addressed
  • Responsible for hiring, leading, developing and managing the performance by those reporting to this position
  • Collaborate with engineering teams to understand the evolving architectures and develop DR and BCP plans accordingly
  • Develop and maintain Continuity of Operations Plan for the department and each key business function
  • Review and update technology recovery plan and procedures for critical technology systems and application
  • Design, plan, coordinate and execute technology disaster recovery test/exercise with recovery teams
  • Continuously manage and  improve the DRP and BCP SharePoint portal pages
  • Must develop and/or update documentation in a timely fashion in order to address unforeseen events
  • Ensure capable coverage 24 X 7 to support the emergency operations center/department operation center in the event of a Real Emergency
  • Trains division and department team members on emergency preparedness
  • Implement best tools, practices and industry standard protocols

Job Type:

The Temporary Exempt - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is sixty (60) months and will not result in an eligible list or permanent civil service hiring.


Nature of Work:

Incumbent must be willing to work a 40-hour week as determined by the department, on-call support and occasional weekend and holiday work may be required. Travel within San Francisco may be required.


Work Location:

Incumbent will conduct the majority of work at the Department of Technology, One South Van Ness Avenue, 2nd Floor. However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.







Working under general administrative direction, the Technology Expert plans, organizes, performs, delivers, directs and/or controls highly complex technology-related work products requiring industry or product expertise in broad areas of information technology.

Minimum Qualifications


  • A bachelor degree in Computer Science or Management Information Systems or equivalent foreign degree from an accredited college or university


  • Five (5) years of experience in analyzing and finalizing technology disaster recovery requirements and strategy for IT systems/application hosted in VMware, Oracle, Cloud and Mainframe
  • Five (5) years of experience in Business Continuity or Technology Continuity of Operations Lifecycle Management including use of Business Continuity software tools
  • Five (5) years of experience in various technology disaster recovery testing such as Simulation, Failover, and Fail back
  • Five (5) years of experience in Emergency Management or Crisis Management using standard technology tools (e.g. Everbridge, Notifind, etc.)
Note: Experiences may be possessed concurrently or consecutively.


  • Certified Business Continuity Professional (CBCP)
  • Certified Information Technology Service Management (ITIL)



1) Medical Testing: Prior to appointment, eligible candidates must successfully pass the TB testing process.

2) Security Clearances & Background Investigations: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate's suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobapscloud.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select "Apply" and read and acknowledge the information
  • Select either "I am a New User" if you have not previously registered, or "I have Registered Previously"
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online applicants has been received in response to every announcement for which they file. Applicants should retains this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your applications by the filing deadline. Information submitted after the filing deadline will be not considered in determining whether you meet the minimum qualifications. Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Note: Falsifying one's education, training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carol Wong, by telephone at 628-652-5045, or by email at dt.hr@sfgov.org.

Selection Procedures

Supplemental Questionnaire (Qualifying and Informational):

Applicants will be promoted to complete a supplemental questionnaire as part of the online employment application. It is essential that applicants provide complete information in identifying their education, experience, training and licensure, consistent with the information provided on their application. The supplemental questionnaire will be used to assess the applicant's knowledge, skills, and abilities as they relate to this position. Applicants must also complete the official application. The information in the supplemental questionnaire will not be scored and is collected for informational purposes.

The Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this become necessary, only those applicants whose qualifications most closed meet the needs of the Department will be invited for an interview.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. if education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

The City and County of San Francisco is an equal opportunity employer. Minorities, women and persons with disabilities are encouraged to apply.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.


Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobapscloud.com/sf.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Issued: February 14, 2020
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-9976-100886


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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