9922 Public Service Aide - Associate To Professionals-2018

Multiple Positions

Recruitment #TEX-9922-902608


Applicants: This recruitment supersedes all previous ones. If you have ever submitted a 9922 application in the past and wish to be eligible for this recruitment, you MUST reapply or else you will not be considered.

Appointment Type, Duration and Location

Temporary exempt appointment: Exempt employees are considered “at will” and serve at the discretion of the appointing officer.

Interns will be reporting to various locations depending on assignment:

Water Enterprise - 1657 Rollins Road, SF CA

Wastewater Enterprise - 750 Phelps Street, SF CA

Wastewater Enterprise - 3801 Third Street, Suite 600, SF CA

Hetchy Power Enterprise - 651 Bryant Street or 525 Golden Gate Avenue, SF CA

Hetchy Water Division - Moccasin, CA (140 miles east of SF bay area)

Infrastructure - 525 Golden Gate Avenue, SF CA

External Affairs - 525 Golden Gate Avenue, SF CA

Business Services - 525 Golden Gate Avenue, SF CA

General Description

Under minimum direction, the 9922 Public Service Aide, Associate to Professionals performs a variety of duties requiring a high level of responsibility; carries out complex tasks relative to the performance of management functions; may be responsible for supervising subordinates; researches and analyzes data; investigates and advises in legal matters; and prepares legal documents.

Examples of Duties:

Water Enterprise Natural Resources & Land Management

Interns in the Natural Resources and Land Management Division earn their training through the various Land Management, Conservation, and Stewardship projects that are constantly occurring in the division. Interns will be able to choose from a wide array of projects in order to pick an environment that best suits their career path in land resource management. The trainings can range from researching methods of public outreach and education to navigating through the diverse obstacles of land management and wildlife conservation. Interns will work independently and with NRLM staff to gain experience of working with local, regional, and federal regulations in a knowledgeable and guiding environment.

Public Utilities Commission External Affairs Communications

This is a public service aide position in the Communications department. This temporary role will support the main initiatives of the department, such as the Agency’s internal communications strategy, and also maintain key components of our public engagement activities and logistics.  

Under immediate supervision, essential duties will include, but are not limited to: assisting with event staffing, event inventory, project tracking spreadsheets, capturing metrics and generating reports, collateral development, and the creation of talking points and research documents. Other tasks to be assigned based on skills, interest, and departmental needs.

Public Utilities Commission External Affairs Community Benefits

Under supervision, the intern will assist with the Communications Outreach and Education Program, collateral development outreach, and education: coordinating logistics, presentation skills, developing key messages, drafting talking points, event coordination and staffing Project Management, project planning, database development and management, record management and retention

Public Utilities Commission Business Services Financial Services

Training will be provided in assisting management functions of the Financial Services Department and will carry out complex tasks on a limited basis in direct support of professional level personnel. The intern will be trained to process Accounting payments and to do research and compiling data, preparation of related reports and documents using Excel spreadsheets, and EIS.

Public Utilities Commission Business Services Information Technology Services

The intern will be trained to assist in SFPUC’s technology refresh program, performing desktop upgrades and deployment. In addition, they will be providing 1st level help desk technical support including handling calls and resolving issues over the phone; desktop, printer, and other computer peripheral installation and support; desktop application support; equipment disposal assistance.

Public Utilities Commission General Manager Real Estate Services

Public Service Aides will be trained in real estate agreement drafting and negotiation principles, insurance principles, document management principles and lease administration. Public Service Aides will learn to draft and review contracts and legal documents that comport with departmental policies. Upon completion of the training program, incumbent will be qualified to work in any contract, real estate or real property office. Public Service Aides will be trained on real estate research to support the Sewer System Improvement Program (SSIP) Right of Way Manager on researching public rights of way, property ownership, easements, and past and current property uses. A big part of this research consists of knowing what to look for and where to look. The Public Service Aide will learn to read right of way maps and street dedication maps. Over time, the Public Service Aide will learn to produce reports based on his or her research more independently and to make basic determinations or recommendations regarding property rights.

Wastewater Enterprise CWP-Administration

The Administrative Intern has the opportunity to learn general and complex administrative functions, as well as specific skills, including but not limited to: Administrative support, reception, filing, proficiency on office equipment & MS Office suite, organizational skills, maintaining databases and more. This position will also learn various programs, utilized at Wastewater Enterprise and may perform a variety of complex duties that can change throughout the day. Typical duties of a Public Service Aide - Administrative staff can include researching and compiling data, creating multiple reports, filing records, sending and receiving faxes, answering telephone calls, and relaying messages. Depending on the assignment, Public Service Aide - Administrative staff will learn more about the functional area and perform tasks specific to one or more of the following unit(s): Finance, Payroll, Purchasing/Procurement, Fleet, Human Resources, Communications, Engineering, Maintenance, and Operations. The WWE Recycled Water Operation Administrative Support will assist Wastewater staff in responding to treatment plant recycled water inquiries, customer development, permit processing, and compliance with State and Federal regulations, reporting and record keeping. This intern position will learn about operations and compliance and interact with plant operators, local businesses, and city departments and outside organizations representing this high-profile SFPUC program.

Water Enterprise Water Quality Administration

Type of training to be provided: Purchasing - including analyzing quotes and working with vendors, maintaining detailed purchasing records, and using computerized systems to process purchase orders. Assist with budget preparation, accounting, prepare reports for management, fleet operations, prepare charts and graphs for presentations, assist in processing and monitoring of contracts and contract certification processes, input and maintain databases, conduct field surveys and carry out routine research. Prepare agenda items, attend department meetings, assist with the development of policies and procedures, assist in managing office and coordination of clerical activities, participate in data processing, inventory control, and facilities management, assist with human resources-related tasks including personnel recruitment and filing related paperwork. Perform bookkeeping and financial record-keeping operations, post and adjust balance entries.

Water Enterprise Water Quality

Public Service Aides will perform simple to increasingly more skilled field and laboratory tasks including chemical analyses and field monitoring duties as well as performs laboratory analytical tasks and professional duties to evaluate source and receiving waters, drinking water, and distribution/transmission system water quality, water and wastewater plant operations and to determine compliance with state regulations; conducts quantitative and qualitative chemical analyses using a variety of laboratory instruments and wet chemistry, microbiological or toxicity bioassay techniques; keeps detailed and accurate analytical records; uses a laboratory information management system to track, control and report analytical data to variety of water quality clients; conforms to laboratory safe practices; assists bureau and laboratory personnel as necessary to achieve the goals of the department.

Minimum Qualifications

Completion of at least two years of college from an accredited college or university

Desirable Qualifications:

1. Good public relations skills

2. Good written and verbal communications.


Please attach college transcripts, college diploma, or proof of college enrollment with your online application. Resumes will NOT be accepted in lieu of verification of qualifying education. All application materials including verification of education must be submitted with your application. Failure to submit verification will result in rejection of application. Only the most qualified applicants will be interviewed. We reserve the right at any time to require qualified applicants to provide verification of their enrollment status before they can begin work at the SFPUC. Falsifying one’s education, training, or work experience on the application will result in disqualification.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

Select the desired job announcement

Select “Apply” and read and acknowledge the information

Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the analyst, Monica Guzman, by telephone at 415-554-1628, or by email at mguzman@sfwater.org.

Selection Plan

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the hiring department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Conviction History

If you receive a conditional offer of employment, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you were given a conditional offer of employment. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you receive a conditional offer of employment, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


The application procedure is in compliance with the Americans with Disabilities Act, if you need assistance to participate in this recruitment, please contact the analyst at zshaikh@sfwater.org or (415) 554-1682. Notification in advance will enable the department and County to evaluate arrangements to reasonably accommodate your need.

General Information concerning City and County of San Francisco Employment Policies and Procedures

Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents

Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.




All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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