9920 Public Service Aide - Assistant To Professionals- 2018

Recruitment #TEX-9920-902606


Applicants: This recruitment supersedes all previous ones. If you have ever submitted a 9920 application in the past and wish to be eligible for this recruitment, you MUST reapply or else you will not be considered.

Appointment Type, Duration and Location: Temporary exempt appointment: Exempt employees are considered “at will” and serve at the discretion of the appointing officer.

Interns will be reporting to various locations depending on assignment:

Water Enterprise - 1657 Rollins Road, SF CA

Wastewater Enterprise - 750 Phelps Street, SF CA

Hetchy Power Enterprise - 651 Bryant Street or 525 Golden Gate Avenue, SF CA

Hetchy Water Division - Moccasin, CA (140 miles east of SF bay area)

Infrastructure - 525 Golden Gate Avenue, SF CA

External Affairs - 525 Golden Gate Avenue, SF CA

Business Services - 525 Golden Gate Avenue, SF CA

General Description:

Under minimum supervision, the 9920 Public Service Aide, Assistant to Professionals assists in the performance of a variety of duties related to the functions of the assigned departmental unit; carries out complex tasks on a limited basis in direct support of professional level personnel; may be responsible for researching and compiling data; assists in the preparation of related reports and documents; assists in the implementation of programs; assists in the investigation and mediation of legal matters.

Example of Duties

Hetch Hetchy Power Long Range Planning:

The intern will be trained to assist with the Materials Management System Updates Project Maximo fundamentals, Adpics, FAMIS, Excel, Word Projects include updating the materials management systems, procedures, and the methods used by City with regards to the physical inventories and the cycle counts for inventory control.

Hetch Hetchy Water Project Operations:

The intern position under the Hetch Hetchy Water and Power Capital Improvement Program will receive training in processing task orders, budget reallocations and staff additions; preparing biweekly summaries and detailed reports on contract task order budgets, expenditures and balances; performing budget analysis; becoming a power user with various business management programs, including PowerPoint, Solis, Maximo, Workflow, Excel; management of operating budget and office supply orders; and occasionally assisting with preparing and giving training presentations.

Public Utilities Commission Business Services Customer Services:

The intern will be trained to assist on how to use CC&B (SFPUC's water & wastewater billing system) - how to use Utility Star (SFPUC's Retail Electric billing system) - proper receipt of applications for service installations - how to collect, compile, and analyze data required for a variety of billing needs and reports - how to initiate field activities for service turn-ons and shut-offs, meter changes and installation changes by field service personnel and yard offices - how to handle requests, complaints, and inquiries regarding opening, discontinuing, increasing or installing water services, reducing sewer service charge, billing inquiries - initiating or handling correspondence or telephone contacts to consumers explaining discrepancies or abnormal billing or addressing consumer complaints and inquiries based on operating procedures, records, department rules and regulations, plumbing code and other sources.

Public Utilities Commission Business Services Financial Services:

The intern will be trained by the assigned supervisors in data processing, Microsoft Word, Excel and PowerPoint, and other computer software/programs. He or she will be trained to do document research and compile and prepare reports and accounting documents. The intern will be trained to create reports regarding water sales and revenue variances using customer billing databases and FAMIS. Work will include verifying funds, index codes, sub-object codes, vendor status, applying mandated policies and procedures from Controller's Office.

Public Utilities Commission Business Services Human Resource Services:

The goal of this internship is to teach trainees about standard business protocol to be successful in a work environment in the areas of human resources, accounting, finance, and office management. The trainee will learn about the different staff levels (peers, supervisors, division managers, general managers) and how to deal appropriately with each level. When assigned to human resources, the intern will learn about the onboarding process. When assigned to accounting, the skills acquired in finance-related areas include index codes, purchase orders and expense reports, budget activities include gathering data and variance reports, and possible progression to travel and expense reimbursements. In addition, the trainee’s duties will also include aspects of office management and administrative services, such as floor coordination and record coordination responsibilities. These tasks will help them learn organizational skills and attention to detail, as well as experience effectively interacting with a variety of staff.

Public Utilities Commission General Manager Real Estate Services:

The Public Service Aide will develop office and records management skills and will receive administrative and management assistant training. Over time, the incumbent will become comfortable in a professional work environment, develop internal and external communications skills, and improve organizational skills.

Wastewater Enterprise CWP-Administration:

Under direct supervision, the Administrative Intern has the opportunity to learn general and complex administrative functions, as well as specific skills, including: Administrative support, reception, filing, proficiency on office equipment & MS Office suite, organizational skills, maintaining databases and more. This position will also learn about various software utilized at Wastewater Enterprise and may perform a variety of duties that can change throughout the day. Typical duties of a Public Service Aide - Administrative staff can include researching and compiling data; create multiple reports, filing records, sending and receiving faxes, answering telephone calls, and relaying messages. Depending on the assignment, Public Service Aide - Administrative staff will learn more about the functional area and perform tasks specific to one or more of the following unit(s): Finance, Payroll, Purchasing/Procurement, Fleet, Human Resources, Communications, Engineering, Maintenance, and Operations.

Water Enterprise Water Quality Administration:

Type of training to be provided: Purchasing - including analyzing quotes and working with vendors, maintaining detailed purchasing records, and using computerized systems to process purchase orders. Assist with budget preparation, accounting, prepare reports for management, fleet operations, prepare charts and graphs for presentations, assist in processing and monitoring of contracts and contract certification processes, input and maintain databases, conduct field surveys and carry out routine research. Prepare agenda items, attend department meetings, assist with the development of policies and procedures, assist in managing office and coordination of clerical activities, participate in data processing, inventory control, and facilities management, assist with human resources-related tasks including personnel recruitment and filing related paperwork. Perform bookkeeping and financial record-keeping operations, post and adjust balance entries.

Water Enterprise Water Quality:

The intern will perform simple to increasingly more skilled field and laboratory tasks including chemical analyses and field monitoring duties as well as performs laboratory analytical tasks and professional duties to evaluate source and receiving waters, drinking water, and distribution/transmission system water quality, water and wastewater plant operations and to determine compliance with state regulations; conducts quantitative and qualitative chemical analyses using a variety of laboratory instruments and wet chemistry, microbiological or toxicity bioassay techniques; keeps detailed and accurate analytical records; uses a laboratory information management system to track, control and report analytical data to variety of water quality clients; conforms to laboratory safe practices; assists bureau and laboratory personnel as necessary to achieve the goals of the department.

Minimum Qualifications

Applicants must be high school graduates who are currently enrolled in an accredited college or university. If you do not meet this requirement, please do not apply for this position.


Please attach college transcripts or other proof of current college enrollment with your online application. Resumes will NOT be accepted in lieu of verification of qualifying education. All application materials including verification of education must be submitted with your application. Failure to submit verification will result in rejection of application. Only the most qualified applicants will be interviewed. We reserve the right at any time to require qualified applicants to provide verification of their enrollment status before they can begin work at the SFPUC. Falsifying one’s education, training, or work experience on the application will result in disqualification.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

Select the desired job announcement

Select “Apply” and read and acknowledge the information

Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

Follow instructions on the screen Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received. A

ll work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the analyst, Monica Guzman, by telephone at 415-554-1628, or by email at mguzman@sfwater.org.   

Selection Plan

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the hiring department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Conviction History

If you receive a conditional offer of employment, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you were given a conditional offer of employment. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you receive a conditional offer of employment, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


The application procedure is in compliance with the Americans with Disabilities Act, if you need assistance to participate in this recruitment, please contact the analyst at zshaikh@sfwater.org or (415) 554-1682. Notification in advance will enable the department and County to evaluate arrangements to reasonably accommodate your need.

General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.




All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Powered by JobAps