Public Service Trainee (Vehicle Tow Program)

Recruitment #TEX-9910-086494

Introduction

EMPLOYMENT APPLICATION HAS BEEN EXTENDED THROUGH SEPTEMBER 20, 2018 AT 5:00 PM.

The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.
The purpose of this announcement is to fill a vacant position in this classification.

Division: Finance and Information Technology
Section/Unit: Financial Services/Vehicle Tow Program
Work Location: One South Van Ness, 3rd Floor, San Francisco, CA 94103
Work Hours: Monday – Friday, Core business hours are 8:00 am – 5:00 pm. The work schedule may vary between 20-40 hours per week depending on the need.

APPOINTMENT TYPE:  Temporary Exempt appointment not to exceed three (3) years. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

POSITION DESCRIPTION:
The San Francisco Municipal Transportation Agency (SFMTA) is improving the administrative process of vehicle tows by launching an electronic application which will be the sole portal for handling customer requests and assisting customers who request monetary reimbursement of fees.

Upon the launch of the application, the primary method for submission of requests will be online. To the extent possible, all requests will be handle online via the new portal, including customer correspondence and the review, approval, and denial of refund requests. This position will perform specialized duties for the successful development of the application, including testing and providing user feedback to developers.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:
• Receives requests from the public and creates cases in the application.
• Creates a timeline for case review and prioritizes tasks.
• Scans paper documents and uploads documents to the application.
• Submits requests on behalf of customers.
• Contacts and interviews customers to assist with the processing of their request.
• Researches other databases and makes cross-references.
• Reports errors to supervisor.
• Updates cases and corrects information submitted by customers.
• Prepares cases for the supervisor to review.
• Makes recommendations to supervisor.
• Prepares cases for refund of monies if applicable.
• Advises customers of decision.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:
1. Currently enrolled in an accredited college or university leading to a Bachelor’s Degree; OR
2. Recently graduated from an accredited college or university with a Bachelor’s Degree within the last three (3) years.

DESIRABLE QUALIFICATIONS:
• Familiarity with databases and web applications.
• Proficiency in the use of Microsoft Suite.
• Familiarity with Salesforce software.
• Six (6) months of customer service experience, including; handling customer requests and/or complaints and handling customer inquiries.
• Experience working with diverse communities.
• Ability to exercise good judgement.
• Demonstrated ability to be self-motivated.
• Demonstrated ability to follow-up on customers’ requests.
• Excellent interpersonal, oral and written communication skills.

HOW TO APPLY:
City and County of San Francisco employment applications for this position will be accepted through an on-line process only. A resume and cover letter describing how you meet the qualifications must be attached to the online application. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

• Click and select Public Service Trainee (Vehicle Tow Program) (TEX-9910-086494)
• Click on “Apply” and read and acknowledge the information
• Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
• Follow instructions given on the screen.

To submit resume using the online application:
Select the “Resume” tab in the online application
Follow instructions given on the screen

To submit cover letter using the online application:
Select the “Other” tab in the online application
Choose “Upload” as your method of submittal
Click on “Upload Attachment”
Follow instructions given on the screen

If you are having trouble attaching your resume and cover letter to the online application, you may submit by fax to (415) 581-5120, ATTN: 9910 Public Service Trainee (Vehicle Tow Program) (TEX-9910-086494). Résumé will not be accepted in lieu of completing the online application.

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue, 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco.

Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by the SFMTA - Operations Section. If you are having difficulty submitting your application online, please contact us at (415) 646-2744 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday.

If you have any questions regarding this recruitment or application process, please contact the analyst, Lisamarie Gibson, by telephone at (415) 646-2744 or by email at Lisamarie.Gibson@sfmta.com.

VERIFICATION:
Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the examination announcement. Written verification must be submitted on employer’s official letterhead, specifying dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

SELECTION PROCEDURES:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the SFMTA by phone at (415) 646-2744 or, if hearing impaired at (415) 701-5043 (TTY) or in writing to the SFMTA Human Resources, HR Operations Section, 1 South Van Ness Avenue, 6th Floor, San Francisco, CA 94103 (specify Class 9910).

NOTES:
Applicants are responsible for updating their email address or mailing address. Contact Information must be updated online at http://www.jobaps.com/sf by clicking on “Update My Contact Info” and logging into your account. If updating contact information online, applicants must contact the analyst at (415) 646-2744 immediately to inform them of the change. Failure to do so may result in the loss of eligibility.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

MINORITIES, WOMEN AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY
AN EQUAL OPPORTUNITY EMPLOYER

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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