9772-Community Development Spec (Small Business Case Manager)

San Francisco Business Development Center

Recruitment #TEX-9772-087010

Introduction

About the Office of Economic and Workforce Development (OEWD)  

The San Francisco Office of Economic and Workforce Development (OEWD) supports the City's ongoing economic vitality through key programs focused on neighborhood commercial corridors, workforce development, joint development projects, industry focused business recruitment and retention, small business assistance and international business development. OEWD’s goal is to work continually to make San Francisco an even better place to work and do business.  OEWD is a dynamic Department in the City and County of San Francisco that reports directly to the Mayor.

Position Description

Under direction of the Director of the San Francisco Small Business Development Center (SBDC), the Small Business Case Manager will be responsible for providing one-on-one business assistance, case management, and delivering programs to individuals, businesses, communities, and organizations located in San Francisco. This charge requires a broad base of business knowledge, excellent analytical skills, and the ability to effectively manage multiple projects simultaneously. These

Specific Duties
• Provide high quality individual instruction to entrepreneurs, business owners, and business managers. Analyze situations, make recommendations, and educate clients with regard to business plans, market feasibility, financial viability, operations management, marketing, access to capital, and legal structures, to name but a few topics
• Case manage special client projects, which include a business assessment, direct one-on-one counseling, pairing clients with specialized consultants, referring clients to partner organizations, coordinating communications between all parties, and monitoring client progress via customized scopes of work
• Conduct client intakes to collect client information, assess client needs, and pair with specialized consultants.
• Maintain regular communication with consultants to track client progress, record economic impact, and write client success stories.
• Assist clients with loan and grant applications.
• Develop and deliver high quality business training programs that are responsive to the needs of the business community served. Effectively market business training programs within assigned communities, so as to meet program goals
• Direct clients to other appropriate sources of business information and assistance; including, partner organizations, lenders, City departments, and other technical assistance providers.
• Work collaboratively with small businesses, economic and workforce development staff, lenders and other technical assistance providers to further the economic well-being of San Francisco residents and small business owners
• Coordinate appointments, meetings, conferences and other related activities for the program and generate appropriate correspondence and records of meetings.
• Maintain accurate confidential client files and records
• Enter, modify and retrieve online data
• Conduct outreach, attend meetings and conferences, and make presentations pertaining to center activities
• Monitors program services for program compliance with all regulations and policies of funding sources
• Research and compile data for statistical, financial, and program reports.
• Performs other related duties as assigned by the Director of the San Francisco Small Business Development Center
duties require the integration of business theory and practice, thus necessitating professional development activities.

Minimum Qualifications

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license which may be required for employment in the class. Although these minimum qualifications are typical of the class, additional minimum qualifications and special conditions may apply to a particular position and will be stated on the job announcement.

1. Possession of a baccalaureate degree from an accredited college or university AND two (2) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, criminal justice or elections related work; OR

2. Possession of a baccalaureate degree from an accredited college or university with a major in one of the following fields: public or business administration, urban planning, government, social work, education, finance or criminal justice AND one (1) year of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, criminal justice or elections related work; OR

3. Possession of a Master's degree from an accredited college or university in public policy, planning, social work, public administration, finance, education, criminal justice, or business administration; OR

4.Possession of a Ph.D. or Juris Doctor degree from an accredited college or university.

SUBSTITUTION:

Verifiable administrative/professional experience involving community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, criminal justice and/or elections related work may substitute for the educational requirement in Minimum Qualification #1 on a year-for-year basis.

Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.

 
VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

DESIRABLE QUALIFICATIONS

• Working knowledge of business practices, regulations and resources.

• Knowledge of basic accounting procedures.

• Excellent customer service.

• Experience with various computer programs, including databases and Microsoft Office Suite. Advanced working knowledge of Microsoft Office Suite preferred.

• Organized, detail oriented, and able to complete multiple tasks. Must be able to reprioritize as work situations change.

• Able to communicate effectively both verbally and in writing.

• Able to work both independently and as part of a team.

• Able to establish and maintain effective working relationships with volunteers, co-workers, clients, and the general public.

• Able to maintain confidentiality.

• Able to operate standard office equipment, including fax machine, copier, and telephone.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants must upload a Resume AND a Cover Letter as ONE Attachment.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Anabel Simonelli-Kupelian, by telephone at 415-554-6657, or by email at anabel.simonelli@sfgov.org

Selection Procedures

Appointment Type: Temporary Exempt (TEX) Appointment

This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.

Applications will be screened for relevant qualifying experience and education. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Department will be invited to continue on in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement in the process.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Requests:

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 
http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: 
http://sfdhr.org/information-about-hiring-process#veteranspreference

 

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


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