9236 Airport Ground Transportation Technician

Recruitment #TEX-9236-092016


Applicants are encouraged to apply as soon as possible as this announcement will remain open until the position is filled. The earliest it may close is 5:00 p.m. on Friday, January 18, 2019.

The Department
SFO is a world-class, award-winning airport that served more than 57 million guests in fiscal year 17/18. SFO offers non-stop flights to 50 international cities on 44 international carriers. The Bay Area's largest airport also connects non-stop with 85 U.S. cities on 12 domestic airlines. In fiscal year 16/17, the Airport, an enterprise department of the City & County of San Francisco, accounted for $8.4 billion in business activity and supported nearly 43,000 direct jobs.

SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel. SFO is renovating Terminal 1: The Harvey B. Milk Terminal, the largest capital project in the Airport’s $7.3 billion Ascent Program. For more information, visit www.flysfo.com. You can also watch this video about careers at SFO.

Appointment Type
Temporary Exempt (TEX), this position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Position Description
Under general supervision, performs a wide variety of specialized tasks in support of the ground transportation program at a federally regulated airport; processes and issues permits; tracks and monitors vehicles entering and exiting the airport; reviews applications to ensure operators are in compliance with local code, state and federal law, and airport rules and regulations; interprets and carries out existing policies and procedures related to financial record keeping activities; prepares and maintains a variety of financial and bookkeeping records and reports; posts, adjusts and balances entries to Airport Business Management System (ABM); verifies the correctness of invoice documents; responds to inquiries and provides financial information; organizes and files source documents; performs operations involving automated accounting systems and spreadsheet programs; may perform field inspection to ensure operators are in compliance with ground transportation program; serves as the primary point of contact for ground transportation programs to customers, such as taxis, limousines, shuttles and buses; collects fees and fines; changes or updates to permits; and performs related duties as required.

The essential functions of this position include, but are not limited to, the following:

  • Professionally greets and assists customers, provides information regarding the Airport Ground Transportation permit process; assists customers in utilizing the Ground Transportation Management System (GTMS) to create new user account, accessing and updating account information, provides lost account and/or password, upload and print information to complete appropriate forms for specified request; assists customers in analyzing and researching billing questions and trip reports; and resolves information and documentation discrepancies with customer.
  • Resolves complex customer questions related to permits, citations, payments, administrative fines, and procedures in a timely manner.
  • Posts, adjusts, and balances entries to subsidiary ledgers by searching out details and reconciling account discrepancies such as deposits, expenditures, allocations, fines and penalties; verifies correctness of accounting invoices by comparing postings to source documents and checking calculations for accuracy.
  • Responds to inquiries and interprets local codes, state and federal laws, and airport rules and regulations governing the activities of permit processing to commercial ground transportation operators.
  • Reviews and processes new permit applications in the Ground Transportation Management System (GTMS) including reviewing the applications for completeness and in compliance with California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U.S. Department of Transportation (DOT), California Highway Patrol (CHP) inspection, San Francisco Municipal Transportation Agency (SFMTA), San Francisco Police Department (SFPD), and Airport rules and regulations; verifies that customer has completed the new permit mandatory orientation class; verifies if company and/or vehicle is in good standing and in compliance with the Airport and ensures that all documentations are provided.
  • Processes, and approves vehicle inspections in the Ground Transportation Management System (GTMS); analyzes and processes operators documentation by ensuring they meet the requirements of local, state, federal law, and is in compliance with the California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U.S. Department of Transportation (DOT), California Highway Patrol (CHP) inspection, San Francisco Municipal Transportation Agency (SFMTA), San Francisco Police Department (SFPD), and Airport rules and regulations.
  • Prepares investigation information, maintains records and provides operational reports using applicable software.
  • Calculates, collects and accurately tracks fees and/or fines such as transponder fees, customer’s trip fees, administrative fines, late fees, annual registration, Temporary Identification Permit, non-sufficient fund fee, and others; verifies payments and deposits are accurately entered into the Ground Transportation Management System (GTMS); determines that charges are authorized to tenant and/or vendor accounts; ensures that all checks are cleared through vendor ensuring that funds are available for amount being charged and operates various office equipment including credit card readers and check scanners to collect payments.
  • Balances out cash drawers daily; counts fees, fines, and deposits received and balances against documentation on file; prepares cash handling transmittals to the Airport Accounting office; keeps daily balance sheet of all revenue collected; reviews documentation for all financial transactions to ensure that records are complete in accordance with standard operating procedures; researches and resolves disputed transactions from the Accounting office, bank or customers; and scans and saves important documents into the shared drive daily.
  • Conducts research on company and vehicle with the California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U.S. Department of Transportation (DOT), and California Highway Patrol (CHP) inspection to validate compliance that may affect the permitting process; maintains office files for required documentation in alpha or numeric sequence; codes forms and logs information into on-line database; files back-up documentation in accordance with record-keeping procedures. Work in collaboration with other governmental agencies.
  • Enforces proper procedures for Ground Transportation Program to prevent unauthorized permits; responds to and supports investigations; conducts field observations to ensure ground transportation service levels are maintained and in compliance with the enforcement of picking up and dropping off passengers.
  • Processes, issues and prints Temporary Identification Permit (TIP), decals installation transponder check and SUV inspection sheets.
  • Files, maintains, shreds and purges electronic and paper documents and correspondences ensuring compliance with record retention guidelines.
  • Updates and maintains accurate information in the Ground Transportation Management System (GTMS) as it relates to adding or deleting vehicles; ensuring permits are terminated in a timely manner; making sure customer’s account record is complete and accurate and ensuring that all information is in compliance with California Public Utilities Commission (CPUC), Department of Motor Vehicle (DMV), U.S. Department of Transportation (DOT) and the California Highway Patrol (CHP) report.

Nature of Work
This position works a five-day week (Monday to Friday) that may require working overtime and weekends. Emergency situations may require working outside of your normally scheduled hours.

Minimum Qualifications

High school diploma or equivalent.

Two (2) years of progressively responsible clerical experience working in a high volume office environment, including at least one (1) year of experience in permit processing. Experience must have included preparing and maintaining a wide variety of documents and reports, public contact, checking and reviewing documents for completeness, data entry and performing mathematical computations. Working as a sales clerk or restaurant help does not qualify.

Experience Substitution: A recognized clerical training program of 240 hours or the equivalent of 15 semester units in graded clerical college units may substitute for up to six (6) months of experience.

Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

  • Excellent oral and written communication skills.
  • Excellent customer service skills.
  • Knowledge of Airport, CPUC, DMV, DOT, SFMTA rules and regulations, procedures and processing relating to permitting process.
  • Ability to enter and maintain confidential data accurately into a secure system.
  • Excellent computer skills in using different types of Microsoft program (e.g., Excel, Word).
  • Excellent organizational skills.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103, or the Airport Commission Human Resources office at 710 N. McDonnell Road, 3rd floor, San Francisco, CA 94128.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jacob Mast, by telephone at 650-821-2004, or by email at jacob.mast@flysfo.com.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.

Transportation Security Administration (TSA) Security Clearance
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.


Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable accommodation here.

Terms of Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

Copies of Application Documents
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.

Issued: 12/12/18
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID #: 092016


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