3374 Volunteer/Outreach Coord

Recruitment #TEX-3374-092339


City College of San Francisco, Community Relations & Recruitment, Adult Education Office, Ocean Campus, 50 Frida Kahlo Way

Appointment type:  One (1) temporary-exempt, grant-funded, full-time (40 hours per week), full year (260 days) position.

Exempt employees are considered "at will" and serve at the discretion of the appointing officer.

This position is grant-funded and is funded on a yearly basis.  Hours are subject to change after appointment dependent upon grant status.

Position description:  Under the direction of Dean of Community Outreach, Enrollment, and Student Engagement and the Adult Education Office, the 3374 Volunteer/Outreach Coordinator will be responsible for the non-credit and adult education outreach program’s operation, planning, support services, and coordination. The position consists of professional work involved in planning, implementing, and evaluating student outreach for City College of San Francisco’s non-credit and adult education programs at Center locations and the main campus. Essential functions are direct services to potential and current students; managing office, and coordinating clerical and technical support activities. Under direction, the position collaborates with staff, faculty, and administrators to strategically plan a variety of outreach programs, services, and enrollment activities related to enhancing college admissions, retention, and community partnerships. A flexible work schedule including evening and weekend hours is mandatory. Possession of a valid California Driver’s License and the ability to drive to off-site locations are required. The ability to lift 20lbs. is required. Public contact is extensive and includes staff, students, outside educational institutions, community organizations, businesses, and the general public for the purpose of increasing enrollment at City College of San Francisco.

Examples of duties: 

(Under the direction of the Dean of Community Outreach, Enrollment, & Student Engagement)

1. Represent City College of San Francisco at community-based organizations, government agencies, and schools on and off campus; this includes but is not limited to: non-credit application workshops, community events, job fairs, CCSF presentations, tours and events at CCSF centers; Hours include weekends and evenings.

2. Exchanges information with management and other staff, community and government agencies, educational institutions, and others regarding outreach, enrollment, retention, and related services; makes presentations to small and large groups to provide information about City College of San Francisco; drives a motor vehicle to off-site locations to attend meetings, special events, workshops, and other activities to obtain current information; designs, coordinates and conducts campus tours for potential students.

3. Plans, develops, implements, and evaluates student recruitment programs, events, activities and services, in conjunction with other staff, faculty, administrators, students, other educational institutions and business/community representatives including, but not limited to CCSF 101, Sunday Streets, Lunar New Year Community Festival, SF Pride, Carnaval, Welcome Day, Career fairs, farmers’ markets, presentations, and more.

4. Selects, trains, and directs the work of student ambassadors and classified staff in outreach services and updates training manual.

5. Researches student enrollment and retention history and trends for use in developing correspondence, surveys, and other materials for outreach to potential and current students.

6. Collaborates with student development, academic affairs, and other college personnel to develop recruitment and retention campaigns that target specific adult education populations, and relevant college programs; meets with community-based organization and government agency staff to compile data related to potential student interests, scholastic goals, demographics and other topics.

7. Provides students with transition support and serves as a primary point of contact for students to academic and student support services within the institution.

8. Provides administrative support related to the operations of Outreach Services: coordinates clerical and technical support activities such as data processing, inventory control, distributing reports, purchasing, invoices, and billing functions.

9. Gathers, compiles, analyze data and prepares reports using database programs, spreadsheets, various word processing applications, and statistical techniques to conduct needs assessments, evaluation reports, compile and analyze statistical data, and prepare reports for student learning outcome program evaluation.

10. Actively participates in new technology including updates to website and social networking avenues such as Instagram, Facebook, Twitter, Snapchat, LinkedIn, and more.

11. Other duties as assigned.

Minimum Qualifications

Minimum qualifications:

1. Possession of a baccalaureate degree from an accredited college or university; AND

2. Two (2) years of verifiable work experience in a non-profit, government, or higher education setting in outreach and recruitment working with potential students, schools, community groups, government agencies, and parents/guardians; AND

3. One year (2000 hours) of experience supervising, coordinating or directing volunteer services and/or community outreach which provides services to the public.

Note: Work experience with the District as a College Work Study Student or Lab Aide (3591) Classification will not be considered/applied as qualifying experience.


Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

1. Knowledge of City College of San Francisco, non-profit and community organizations, English as a Second Language (ESL) programs, Career and Technical Education (CTE) programs, Transitional Studies Programs, adult education populations, and goals and objectives relative to student enrollment and retention.

2. Bilingual ability to write and speak Spanish.

3. Skill in respectful, sensitive communication with people at all levels within organizations who are diverse in their cultures, language groups, and abilities.


How To Apply

Applications for City College of San Francisco jobs are only accepted through an online process. Visit http://jobs.ccsf.edu/postings/3487 to register anaccount (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Linda K. by telephone at 415/241-2211, or by email at lkaholo@ccsf.edu.


Selection Procedures

Applicants must submit the following materials by the filing deadline.  Applications filed with the required documents will be rejected. Note: the employment portion must be filled.

1.  A letter expressing interest in the position specifically indicating how you meet the Minimum and Desirable qualifications as listed on this job announcement; AND

2.  A current resume summarizing educational background and related work experience; AND

3.  Educational verification as stated below:

Verification of qualifying education must include copies of transcripts, diplomas or certificates. If verification cannot be obtained, the applicant must submit a signed statement with the application explaining why such verification cannot be obtained. Request for waiver will be considered on a case-by-case basis. Foreign degree(s)/coursework used as qualifying to meet minimum qualifications must be evaluated by a foreign degree evaluation services organization, before an application can be processed. Please contact the CCSF Human Resources Department at (415) 241-2246 for evaluation sources. Failure to submit the required verification or request for waiver with the application at the time of filing will result in rejection of the application.

Verification of Experience: Verification may be requested at any time during this recruitment and selection process. If requested, verification of experience needed to qualify must be submitted on the employer’s letterhead and indicate the name of the applicant, job title, dates of employment, hours/week, and duties performed and must be signed by the supervisor and/or appropriate company representative. Verification of experience may be waived if impossible to obtain. The applicant must submit a signed statement with the application explaining why verification cannot be obtained. Waiver requests will be considered on an case-by-case basis. Failure to submit the required verification or request for a waiver at the time of verification is requested may result in the rejection of the application.

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine applicants’ qualifications. Only those applicants who most closely meet the needs of the Department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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