2903 Hospital Eligibility Worker

Recruitment #TEX-2903-903186



Amended to extend the filing deadline

DEADLINE TO APPY: Friday March 1, 2019

Appointment Types:  Temporary Exempt (TEX)  - Exempt positions are considered "at will" and are excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer, not to exceed 3 years.

Positions may be located in Clinic, Hospital, and/or Call Center environment.  Rotation between functions and/or departments may be required.  Locations may include, but not be limited to: 

Work Location


1M- General Medicine Clinic  

ZSFG Campus , 1001 Potrero Ave., SF, CA

1N – Oral Surgery

ZSFG Campus , 1001 Potrero Ave., SF, CA

3D – Gastroenterology Clinic 

ZSFG Campus , 1001 Potrero Ave., SF, CA

3M –Surgical Specialties Clinic

ZSFG Campus , 1001 Potrero Ave., SF, CA

4C – Burn /Wound Clinic  & Infusion Clinic

ZSFG Campus , 1001 Potrero Ave., SF, CA

4J – Cardiology Lab

ZSFG Campus , 1001 Potrero Ave., SF, CA

4M – Surgical Specialties Clinic

ZSFG Campus , 1001 Potrero Ave., SF, CA

5M – Women’s Health Center

ZSFG Campus , 1001 Potrero Ave., SF, CA

6G – Women’s Options Center

ZSFG Campus , 1001 Potrero Ave., SF, CA

6M – Children’s Health Center

ZSFG Campus , 1001 Potrero Ave., SF, CA

Call Center located at LHH

LHH Campus, 375 Laguna Honda Blvd, SF, CA

Castro-Mission Health Center

3850 17th St, SF, CA

Child Pediatrics - 6M

ZSFG Campus , 1001 Potrero Ave., SF, CA

Chinatown Public Health Center

1490 Mason St, SF, CA

Community Health Programs for Youth

ZSFG Campus , 1001 Potrero Ave., SF, CA

Curry Senior Center

333 Turk St, SF, CA

Family Health Center

ZSFG Campus , 1001 Potrero Ave., SF, CA

Float Pool

Rotate DPH Locations

Health at Home

ZSFG Campus , 1001 Potrero Ave., SF, CA

Imaging (Radiology)

ZSFG Campus , 1001 Potrero Ave., SF, CA

Maxine Hall Health Center

1301 Pierce St, SF, CA

Medical Respite & Sobering  Center

1171 Mission St,  SF, CA

Ocean Park Health Center

24th Ave, SF, CA

Outpatient Dialysis

ZSFG Campus , 1001 Potrero Ave., SF, CA

Positive Health Program – Ward 86

ZSFG Campus , 1001 Potrero Ave., SF, CA

Potrero Hill Health Center

1050 Wisconsin St, SF, CA

Rehabilitation Clinic  Acute Care

ZSFG Campus , 1001 Potrero Ave., SF, CA

Rehabilitation Clinic- Long Term Care

LHH Campus, 375 Laguna Honda Blvd, SF, CA

Richard Fine Peoples’ Clinic (Outpatient)

ZSFG Campus , 1001 Potrero Ave., SF, CA

Silver Avenue Family Health Center

1525 Silver Ave, SF, CA

Southeast Health Center

2401 Keith St, SF, CA

Tom Waddell Health Center Urgent Care

50 Ivy St, SF, CA

Tom Waddell Urban Health Clinic

230 Golden Gate Ave, SF, CA

Tuberculosis (TB) Clinic

ZSFG Campus , 1001 Potrero Ave., SF, CA

Ward 81 – Urgent Care

ZSFG Campus , 1001 Potrero Ave., SF, CA

Ward 86 – Hematology / Oncology

ZSFG Campus , 1001 Potrero Ave., SF, CA

Ward 92 – Medical Specialties (Dermatology  )

ZSFG Campus , 1001 Potrero Ave., SF, CA

Shifts:  Varied.  Days, evenings, nights, overnights, weekends, and/or holiday shifts may be required, depending on position. The hospitals operate on a 24-hour, 7 day per week basis and some Department of Public Health centers/clinics are open evenings, nights, weekends, and/or holidays.

EPIC Electronic Health Record (EHR) Project:

The San Francisco Department of Public Health is in the midst of a project that will shape the very way that we provide patient care.  Epic will bring our entire network of care closer together and allows us to provide better patient care, improve patient experience and provide more cost-effective care.  The EHR provides staff with a better integrated tool to accomplish their work and will bring our entire network of care closer together.  Our new Epic EHR will improve the patient experience for DPH’s more than 100,000 patients per year, who visit us more than 550,000 times annually.  It is an essential tool for the organization to function as a unified network so that patient care and experience is consistent and of the highest quality, wherever the patient may be. The unified EHR will support 380,000+ patients/clients annually.  The new system’s “Go-Live” date is August 3, 2019.

General Job Description:  These 2903 Hospital Eligibility Worker positions will be integral as we embark on this Epic transformation into the modern era of health care.  These positions will assist the practice/department in delivering the highest quality care, meeting and exceeding patient satisfaction and financial and operational targets.  Schegistrars schedule, register, and determine patient eligibility for various programs for seamless patient experience. Assists with prioritization and time management to ensure efficient workflow.

Under general supervision, the Hospital Eligibility Worker performs various technical duties in the screening, determination of patient eligibility and enrollment for medical coverage under the terms of various private and public health care and financial assistance programs.  The essential job functions include the following:

  • Interviews patients, their relatives and others to obtain financial and demographic information and determine eligibility for coverage of medical care under various Federal, State, or County programs or under the provisions of private or public health care plans; verifies insurance and arrange for billing of the appropriate agency or health care plan; 
  • Conducts patient registration and referral; Admits and registers patients for clinic and hospital services;
  • Explains eligibility programs, qualification standards, policy and procedure to patients; assists patients in completion of applications, forms and reports when necessary; reviews and evaluates applications for completeness and accuracy;
  • Prepares patient budget to determine eligibility; 
  • Educates patients and patient representatives of the eligibility requirements, application process, and verification requirements of applicable programs;
  • Prepares records related to patient eligibility information and financial assistance received, updates records, submits required reports;
  • Identifies, assists, enrolls, and applies clients for entitlement programs and updates patient information for Family Planning, Cancer Detection Program, CHDP, MIA, ADAP, Healthy Families, Healthy Kids and Healthy San Francisco;
  • Interpret and enforce Federal, State, and local regulations in regards to eligibility determination;
  • Prepares correspondence to client/patient and or others regarding eligibility for health care programs and/or other benefits; 
  • Assesses potential eligibility linkage and refers patients to State and Federal programs;
  • Assists patients in interpreting clinic bills, consulting with billing office on patient's behalf and making direct referrals to billing office when needed;
  • Composes and prepares correspondence to patients, references, and State agencies, gathering statistical data and preparing reports; 
  • Answers questions and provides information to patient and the general public regarding assigned program area;
  • Refers incoming callers and patients to appropriate case management and nursing staff;
  • Schedules patient appointments;
  • Documents patient encounters including but not limited to verifying patient contact information, sending and receiving patient and healthcare provider messages using an electronic health record system; 
  • Answers a high volume of telephone calls, asks pertinent questions and responds verbally and electronically to patient inquiries;
  • Adhere to HIPAA and patient confidentiality requirements. 

The Hospital Eligibility Worker performs related duties as assigned/required.

Minimum Qualifications

1.Two (2) years of direct public contact clerical work experience which must have included the following: use of computer applications to input, retrieve and analyze information; working with a diverse client population; performing responsibilities involving interviewing to acquire detailed personal or confidential information; interpreting and applying rules, regulations and policies; creating and processing documents related to financial or personal histories of clients; and assisting clients with the completion of forms or correspondence.

2.One (1) year of experience determining eligibility for health and/or social services programs, loans, financial assistance, unemployment or veterans benefits.

3.Sixty (60) semester units or ninety (90) quarter units from an accredited college or university.


Thirty (30) semester units or forty-five (45) quarter units from an accredited college or university may substitute for one (1) year of the work experience under qualification pattern number one (1) above.

2,000 hours of experience = 1 year of experience.

Applicants must meet the minimum qualification requirement at time of filing application.

VERIFICATION is required at time of application submission - please see HOW TO APPLY SECTION for more information

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Excellent customer service
  • Computer skills
  • Flexibility
  • Willingness to learn new systems
  • Bilingual Proficiency
  • Ability to operate a multi-line telephone, computer, and electronic health records system
  • Public Health experience in the public sector 


How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

IMPORTANT: All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application and supplemental questionnaire by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Please review your application and be sure it is complete before submission. Resumes will not be reviewed.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


Applicants MUST attach the following documents online through JobAps at the time of application filing.  Resumes will NOT be accepted in lieu of completed application or required verification documents.

  1. UNOFFICIAL TRANSCRIPTS: If you meet the MINIMUM QUALIFICATIONS because you have successfully completed 60 semester units or 90 quarter units from an accredited college or university, please submit your UNOFFICIAL TRANSCRIPTS - no other verification required.
  2. PERFORMANCE APPRAISALS OR WRITTEN VERIFICATION LETTER: If you have not successfully completed 60 semester units or 90 credit units, but meet the MINIMUM QUALIFICATIONS because you have the years of required experience please submit your written verification letter outlining your duties.

For more information about the required verification, CLICK HERE

If you have additional questions:

If you have any questions regarding this application process and the required verification documents, please contact the exam analyst, Jennifer Magnusson, by telephone at 415-554-2522, or by email at Jennifer.Magnusson@sfdph.org.

For ALL other inquiries, please contact the San Francisco Department of Public Health Electronic Health Records (EHR) team by email at:  SFdphEHRjobs@sfdph.org

Verification of Experience: http://sfdhr.org/getting-job#verification

Applicants are required to submit verification of qualifying education and experience at the time of application submission.

Verification of Education: For education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.    

Selection Procedures

The selection process will include an evaluation of applicants in relation to minimum requirements. Depending on the number of applicants, the Department may establish additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to move forward in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment. 

Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.  

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.  

Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.      

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.  

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned. http://sfdhr.org/getting-job#copies   

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://sfdhr.org/getting-job#identification

Information on requesting a reasonable ADA Accommodation: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities  

Issued:  February 8, 2019

Amended: February 22, 2019 to extend filing deadline.
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-2903-903186

DPH/ JM / 415-554-2522




All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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