2589 Health Program Coordinator I

Recruitment #TEX-2589-090596

Introduction

2589 Health Program Coordinator I

 Community Oriented Primary Care

Patient Experience Team Lead

APPOINTMENT TYPE: Temporary Exempt. This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer, and the duration of the position shall not exceed 36 months.

JOB DESCRIPTION: The San Francisco Department of Public Health's – San Francisco Health Network Primary Care is accepting applications for 1 full time position in class 2589 Health Program Coordinator I. The Care Experience Team seeks candidates motivated to plan, execute and evaluation activities designed to improve the care experience.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES: Under the guidance and supervision of the Care Experience Program Manager, the Coordinator will contribute to improving the experience of both patients and families who receive care within our primary care network and our hardworking, dedicated people who care for patients and families. The Care Experience Coordinator will facilitate learning opportunities and structured professional development programs with care teams, leadership and patients to support the integration of the patient and family voice into health system improvements. The Coordinator will be responsible for developing and implementing standard work for service recovery in primary care settings. The Health Program Coordinator I is the first level in the Health Program Coordinator Series. The Health Program Coordinator I is the entry-level class of the series engaged in planning and evaluating a community health program, and may work under the supervision of a health team leader. The Care Experience Coordinator performs the following essential duties: 

  • Coordinate and provides presentations to new and existing primary care employees about primary care values, service models and tools that increase satisfaction and loyalty among patients and families served by the primary care network
  • Administers and coordinates contracts, grants and other funding to support patient and workforce experience goals; includes preparation of periodic reports and presentations;
  • Establishes and maintains liaison with federal, state, and local agencies, community based organizations, and other Public Health and City departments;
  • Formulates, implements, and documents program guidance, policies, procedures, and quality assurance (QA) systems to support Care Experience Program goals
  • Plans, implements, coordinates, and evaluates employee orientation and onboarding activities to ensure they meet program goals and reflect current best practices
  • Provides technical assistance to health center care teams around interpreting and understanding program goals and activities;
  • Coordinates service-recovery activities (investigates patient concerns, documents findings) develops, and implements systems to track and trend patient concerns, grievances and complaints, and assesses and determines goals and priorities of the Service Recovery program;
  • Helps trains professional and para-professional staff in execution and evaluation of program needs and projects.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:
Possession of a baccalaureate degree from an accredited college or university.

Experience:
One (1) year of professional level administrative or management experience with primary responsibility for overseeing, monitoring, and/or coordinating a program providing health and/or human services.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis. Thirty (30) semester or forty-five (45) quarter units equal one year.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Experience working in a diverse and multi-cultural settings with underserved populations;
• Exceptional organizational skills and analytical abilities;
• Demonstrated high attention to detail and ability to meet deadlines;
• Proficiency in Microsoft Office components, including Excel, Access, Word, Outlook and PowerPoint;
• Ability to work both independently and cooperatively as part of multidisciplinary team;
• Experience with healthcare quality improvement is strongly desired;
• Experience in an analytic capacity with emphasis on transforming data into actionable results;
• Ability to learn concepts of population health, health status reporting tools such as the Electronic Medical Records (EMR), disease registry and other information systems (i2iTracks and LCR/Invision) in a short time frame
• Ability to teach adult learners (clinicians and care team members of all ages and backgrounds) and
• Excellent interpersonal skills (verbal and written) demonstrated in ability to communicate effectively and courteously with medical and lay communities- including ethnically, culturally and sexually diverse patient populations and staff.

 

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the hiring manager, Robin George, by telephone at 415-581-2483.

Selection Procedures

Departmental Review: The selection process will include an evaluation of applicants in relations to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.

 
Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.]

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://sfdhr.org/getting-job#copies

Right to Work: http://sfdhr.org/getting-job#identification

Information on requesting a reasonable ADA Accommodation: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Issued: October 12, 2018
Micki Callahan
Human Resources Director
Department of Human Resources
Position Number: 01131952
Recruitment ID: TEX-2589-090596
DPH/TAD/415-554-2916

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


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