2533 Emergency Medical Services Agency Specialist

Recruitment #TEX-2533-904122


2533 Emergency Medical Services Agency Specialist

**Applicants are encouraged to apply immediately as this recruitment may close at any time, but no earlier than 5:00 pm on July 22, 2020**

APPOINTMENT TYPE: Temporary Exempt (TEX) full-time position not to exceed three (3) years. This position is excluded by the Charter from the competitive civil service examination process. Exempt employees are considered "at will" and serve at the discretion of the department head. 

The San Francisco Department of Public Health (DPH) is accepting applications in class 2533 Emergency Medical Services Agency Specialist. The current positions are two temporary exempt (TEX) Coordinator positions not to exceed 36 months.  The qualified applicant pool resulting from this recruitment may be used to fill future TEX vacancies at other locations within DPH. 

  • Stemi/Stroke Coordinator: The American Heart Association has a 90 minute timeline for STEMI patients from first patient contact to perfusion in the cath lab. The EMS Agency’s 2020/60 initiative is to reduce the time to 60 minutes by year 2020. The STEMI/Stroke Coordinator will develop data metrics, review field care, interface with prehospital personnel and hospital staff, and be the a key participant in the STAR committee. The STEMI/Stroke Coordinator will work in the EMS Agency QI Section. 
  • Cardiac Arrest Coordinator: The Cardiac Arrest Coordinator will be the driver of the EMS Agency 2020/50 initiative, which is a 50% cardiac arrest survival rate by year 2020.  This position will review cardiac arrest data from the field, review data metrics, interface with prehospital personnel and hospital staff, and develop data collection procedures. The cardiac arrest coordinator will work in the EMS Agency QI Section.
  • Training Coordinator: The training coordinator would develop a library of training for the EMS Agency’s Learning Management System (LMS) for monthly trainings. The training coordinator would develop in-class training sessions for monthly training at the EMS Agency. This includes courses that meet the EMSA’s initiatives in Cardiac Arrest, STEMI, stroke, and trauma care. EMS Agency initiatives 2020/50 and 2020/60 will be the highest priority. The Training Coordinator will be responsible for 3 major objectives. They are: development of training curriculum, skills testing, and oversight of all EMS-sponsored trainings. The Training Coordinator will be responsible for administration and issuance of Continuing Education for these trainings. The Training Coordinator will work in the EMS Agency Operations Section.
Under general direction, the 2533 Emergency Medical Services Agency Specialist oversees, plans, and monitors Emergency Medical Services (EMS) System programs, trainings, standards and policies to ensure compliance with state regulations and the City and County of San Francisco protocols and guidelines related to EMS Systems; AND is responsible for assisting in the implementation of EMS System programs. The essential duties include:

  • Develop, design, coordinate, implement, analyze and monitor standards, protocols, policies and services for the EMS System, and function as key liaison concerning standards and policies for prehospital service providers, first responder, hospital, including the base hospital, and communications agencies within the Emergency Medical System in the City and County of San Francisco;
  • Coordinate and monitor the EMS System, including studies and audits; investigate and respond to complaints of emergency medical care standards;
  • Review and approve local training programs within established legislated standards; coordinate education and training programs, conferences, paramedic peer review, and ride along and preceptor programs; create instructional content, exercises and activities for EMS partners to implement changes in policies and procedures; and set criteria for performance and assessment;
  • Coordinate the certification and local accreditation processes of prehospital personnel and assists the Medical Director in the certificate review process;
  • Develop and disseminate information about the EMS agency newsletter and events calendar; assists in special projects such as public awareness campaigns;and
  • Coordinate medical disaster planning, supply and equipment standards, and the inspection and procurement processes.
The Emergency Medical Services Agency Specialist performs other related duties as assigned/required. 

Shift: Day, nights, weekends, and/or holiday shifts may be required, depending on the position(s).

Minimum Qualifications

Experience: Three (3) years of field or clinical experience as an Emergency Medical Technician-Paramedic (EMT-P) or Registered Nurse; AND

License and Certification: Possession of a current, valid license as a Registered Nurse in the State of California or possession of a current valid license as an Emergency Medical Technician- Paramedic (EMT-P) in the State of California.

One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification of Experience: http://sfdhr.org/getting-job#verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.   

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jennifer Magnusson, by telephone at 415-554-2522, or by email at Jennifer.Magnusson@sfdph.org.


Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

The selection procedure will include evaluation of applications and the supplemental questionnaire in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.  Depending on the number applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. 

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment

Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test. 

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Issued:  July 15, 2020
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-2533-904122
DPH/ JM/ 415-554-2522/Pos # 01143386, 01143383


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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