1210 Benefits Analyst

Recruitment #TEX-1210-086177






Appointment Type:   Classified - Temporary-Exempt.    Temporary-Exempt. Exempt employees are considered "at will" and serve at the discretion of the appointing officer.

Work Schedule:  One (1) Full Time (40 hours/week) Position.  

NOTE: This is a temporary-exempt position. The selected hired candidate will be required to participate and be successful in the Civil Service PBT Examination for job class 1210 conducted by the Community College District within six months after his/her date of hire and be selected through an open competitive process in order to be considered for Civil Service (PCS) appointment.  

LOCATION:  Benefits Unit, Human Resources Department, 33 Gough Street, San Francisco, CA. 94103


The primary task of the District's Benefits Unit is to assist with administering, managing, and facilitating the activities of the Employee Benefits Program. The Benefits Program is composed of Medical, Dental (District paid), Disability and Dependent Care Assistance, Flexible Spending Accounts (FSA), Transit One, Retirement (both City and State Teachers Retirement Systems), Leaves, FMLA, Life insurance Plans, and other employee benefits. Under general direction of the Associate Vice Chancellor, the Benefits Analyst will facilitate the activities of the Employee Benefits Program and act as a resource person for the program. The Benefits Analyst will assist the Associate Vice Chancellor and Associate Dean in planning, organizing, directing, and coordinating the activities of the Employee Benefit Program unit. In the process, he/she will research and analyze the cost of the District's benefit program and its beneficial effect to our employees; coordinate training workshops to assure compliance with regulations; and act as the primary resource person for the various benefit plans. Essential duties require the ability to work in a standard office environment. Evening and week-end work may be required.  


1. Provide oral and written information to faculty, staff, or retirees regarding health, dental, life insurance benefits and leaves on differences in coverage and eligibility.

2. Advise and counsel members, retirees, and spouses or domestic partners on available District benefits, pursuant to rules and regulations of the Health Service System (HSS) and the other carriers associated with the Community College District, and federal and state laws.

3. Where feasible, analyze and resolve member claims. Forward complex member claim issues to Health Service System and the Payroll Department.

4. Compile, calculate, and initiate process by forwarding to Health Service System and/or Payroll department, adjustments to member records, premium receivables and medical claim histories.

5. Research, reconcile, and resolve various member problems related to membership, eligibility, premiums, and where appropriate, forward information to HSS and/or Payroll Department related to medical claims accounts.

6. Consult with members of the Health Service System, HMO's, insurance agencies, and other plan providers and outside agencies conducting business with the District and act as liaison with all members of the college community regarding benefits.

7. Attend HSS Board Meeting and coordinate/facilitate benefits information table during Flex events.

8. Perform membership maintenance including creating, adjusting, inputting and maintaining information on computer database.

9. Review and complete a variety of forms requiring knowledge of health benefits or the procedures related to membership activities.

10. Engage in COBRA premium activity (receive and record COBRA checks).

11. Maintain reports, logs, and records, complete and issue form letters; compose correspondence directed at a variety of constituencies and departments.

12. Consult with plan providers and department representatives regarding the member's status. 13. Perform special project work and other related duties as assigned.


Minimum Qualifications

1. Possession of a baccalaureate degree from an accredited college or university; AND

2. One (1) year of verifiable experience administering employee benefit programs including: initiating membership records, calculating benefit premiums and processing enrollment applications; processing, researching and/or adjusting benefit claims or problems and updating data; AND

3. Proficiency in the use of computers to perform word processing and to perform data entry/retrieval.

SUBSTITUTION: Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience. Essential duties require the following physical skills and work environment: Ability to work in a standard office environment.

Essential duties require the following physical skills and work environment: Ability to work in a standard office environment.

 Note: Work experience with the District as a College Work Study (CWS) Student or Lab Aide (3591 Classifications) will not be considered or applied as qualifying experience.  


The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

1. Proficiency with computer software such as Microsoft Word and Excel is highly desirable.

2. Familiarity with the processing of Health benefits.

3. Knowledge of a Human Resources Information system, preferably BANNER.

4. Excellent interpersonal skills and oral/written communication skills.

5. Ability to work well under pressure and handle multiple tasks.

6. Excellent organizational skills.  

How To Apply

To be considered for this position, the online application must be submitted go to the job announcement job posting number 0180101  on City College of San Francisco's job website to complete an application and submit other required documents.  Substitution of required documents is not permitted.

1. A letter expressing interest in the position specifically indicating how you meet the Minimum and Desirable Qualifications as listed in this announcement and identifying the department above; AND

2. A current resume summarizing educational background & related work experience; AND

3. Educational verifications as stated below.

Educational Verification:

Verification of qualifying education must include copies of transcripts, diplomas or certificates. If verification cannot be obtained, the applicant must submit a signed statement with the application explaining why such verification cannot be obtained. Request for waiver will be considered on a case-by-case basis. Foreign degree(s)/coursework used as qualifying to meet minimum qualifications must be evaluated by a foreign degree evaluation services organization, before an application can be processed. Please contact the CCSF Human Resources Department at (415) 241-2246 for evaluation sources. Failure to submit the required verification or request for waiver with the application at the time of filing will result in rejection of the application. Verification of Experience: Verification may be requested at any time during this recruitment and selection process. If requested, verification of experience needed to qualify must be submitted on the employer's letterhead and indicate the name of the applicant, job title, dates of employment, hour/week, and duties performed and must be signed by the supervisor and/or appropriate company representative. Verification of experience may be waived if impossible to obtain. The applicant must submit a signed statement with the application explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to submit the required verification or request for a waiver at the time verification is requested may result in rejection of the application.  

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine applicants' qualifications. Only those applicants who most closely meet the needs of the Department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Francisco A. "Chico" Gonzalez, by telephone at (415) 487-2446, or by email at fgonzale@ccsf.edu 

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued:  April, 27th, 2018

Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-1210-086177
CCD/ F.G./ (415) 487-2446




All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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