1053 Business Continuity Analyst

IS Business Analyst-Senior

Recruitment #TEX-1053-090743


This announcement has been reissued to allow for additional recruitment.  Applicants who have applied before March 7, 2019 need not reapply and will be included in the applicant pool.

ABOUT DEPARTMENT: The Department of Technology is the centralized technology services provider within San Francisco City & County government, delivering technology infrastructure and services to approximately 28,000 employees and 800,000 citizens. The department has an annual operating budget of over $97M and contains over 220 employees. Core service areas include: Technology Architecture & Cybersecurity, Technology Service Delivery & Management, Client Services & Project Management Office, Public Safety Systems & Wiring, Technology Administration, Policy & Governance, and Public Communications.

Business Continuity and Disaster Recovery (BCDR) Team is part of Cybersecurity division located in the Department of Technology (DT), is committed to prepare for disasters and any variety of incidents which may adversely impact the DT’s business operations. A critical element of our preparedness is the resilience of our IT systems, through proper prevention and protection of these systems and their environments, and the capability to quickly recover them when applications, systems, or infrastructure environments fail during and after a disaster. 



We are seeking a high caliber Business Continuity Analyst to join and report to BCDR Program Manger that can provide active support to BCDR program by development and maintenance of IT Continuity of Operators Plan/ Disaster Recovery Plan and ongoing DR testing and monitoring of compliance with DT owned, managed and supported IT Systems. Plan and coordinate on Emergency Management operations for the department to ensure business functions and processes recover in the event of a business disruption.



Under the direction of Business Continuity/Disaster Recovery (BC/DR) Program Manager you will

§  Perform all necessary tasks that support the department- Business Continuity/ Disaster Recovery and Emergency/Crisis Management operations

§  Assist and support the creation/maintenance of Business Continuity documents (e.g. Business Impact Analysis, Risk Assessments, Business Continuity Plans including disaster recovery plan, test scripts, test summaries) that meet the City's Disaster Policy, standards and requirement

§  Establishes crisis recovery testing methodologies; plans and coordinates the testing of recovery support and business resumption procedures in different functional areas to ensure the recovery procedures are effective.

§  Drive progress of testing of critical applications and report on it regularly

§  Responsible for assisting with the overall disaster preparedness of the organization

§  Assist in planning and coordinating various Business/Disaster Recovery test/exercise 

§  Must develop and/or update documentation in a timely fashion to address unforeseen events

§  Assist with writing and/or updating Business Recovery Plans

§  Participate and document the requirements in meetings with Internal Customers 

§  Ability to be on call for off-hours to support disaster and resumptions efforts during and after a disruption event

§  Ensure capable coverage 24 X 7 to support the emergency operations center/department operation center in the event of a Real Emergency

§  Proven ability to communicate in a clear and concise manner across all levels of an organization, and clearly articulate security and business continuity concepts to technical and non-technical stakeholders


JOB TYPE: This Temporary-Exempt Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer. This position has an anticipated duration of no more than three (3) years and will not result in an eligible list or permanent civil service hiring.


WORK LOCATION: Incumbent will conduct the majority of work at the Department of Technology, 1 South Van Ness Avenue, San Francisco CA 94103. However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco, Rancho Cordova and other DR Sites as necessary.


NATURE OF WORK: Candidate must be willing to work a 40-hour week as determined by the department. Travel within San Francisco and other DR Sites may be required.








Minimum Qualifications


An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]. 


Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management. 

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. 

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring

§  Completion of 2 to 3 years working experience in IT System Infrastructure Disaster Recovery and Business Continuity Industry 

§  Knowledge and understanding of current Disaster Recovery planning techniques and technologies

§  Experience in planning and executing technology recovery testing exercises for applications and related technologies/systems contained within enterprise data centers and Cloud platform

§  Must have experience and demonstrated proficiency in BC/DR program execution, managing process change projects, and knowledge of the disaster recovery program lifecycle 

§  Completion of an Industry certification in BCP is preferred

§  Possesses ability to work independently 

§  Possesses applied communication and presentation skills

§  Must be able to interact with technical, non-technical, and management staff 

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

§  Select the desired job announcement

§  Select “Apply” and read and acknowledge the information

§  Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

§  Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carol Wong, by telephone at (628) 652-5045, or by email at carol.x.wong@sfgov.org


Selection Procedures

Supplemental Questionnaire (Qualifying and Informational):

Applicants will be prompted to complete a supplemental questionnaire as part of the online employment application. It is essential that applicants provide complete information in identifying their education, experience, training and licensure, consistent with the information provided on their application. The supplemental questionnaire will be used to evaluate whether applicants meet the minimum qualifications. The Questionnaire will also be used to assess the applicant's knowledge, skills, and abilities as they relate to the this position. Applicants must also complete the official application. The information in the supplemental questionnaire will not be scored and is collected for informational purposes. 

The Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview. 

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. 

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at


Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

§  Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code. 

§  Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164. 

Having a conviction history does not automatically preclude you from a job with the City. 

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

General Information concerning City and County of San Francisco Employment Policies and Procedures: 

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. Please be informed that the Department of Technology will not sponsor visa applications/transfers.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 


Issued:  December 12, 2018
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-1053-093743
Department of Technology / CW / 628-652-5045


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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