1053 Development and Training Specialist
|Date Opened||9/10/2018 10:00:00 AM|
|Filing Deadline||10/25/2018 5:00:00 PM|
|Salary||$48.19 - $60.63/hour; $8,353.00 - $10,508.00/month; $100,230.00 - $126,100.00/year|
|Job Type||Temporary Exempt|
Systems Training and Development Specialist
City Job Classification: 1053 IS Business Analyst Sr.
Controller’s Office - Systems Division
The Controller’s Office manages the following enterprise-wide systems for the City: PeopleSoft Financials & Supply Chain Management PeopleSoft Human Capital Management, PeopleSoft Enterprise Learning Management, Oracle Interaction Hub, Cognos Business Intelligence, and Informatica. The Controller’s Office is committed to enhancing and expanding application functionality to better support our users’ changing needs. Over the last 5-year period, we have launched new applications and products that have greatly increased and diversified our user base and amplified the need to improve how we assist our business partners to drive stakeholders value and desired business outcomes. Our next key project is the launch of an exciting PeopleSoft Upgrade project to bring us up to the latest version of the application and preparing for new features for our users, our stakeholders and the system support teams.
To support our vision of driving stakeholder value and desired business outcomes, we have a new position for an accomplished and enthusiastic Training and Development Specialist responsible for developing and delivering engaging and clear learning solutions, using adult learning principles and best practices, to increase end user adoption and satisfaction and support our customer service representatives.
Key responsibilities include, but are not limited to:
Increase end user adoption and support our customer service representatives through development of training programs and knowledge base materials;
Design, develop, and execute blended learning solutions, leveraging the ADDIE model framework or similar model, across multiple modalities including eLearning, in-classroom instruction, job aides, knowledge base, and related collateral;
Compile and analyze training programs results to determine strategies and action plans;
Offer guidance to team members on how to develop instructionally-sound materials;
Maintain and update internal and external knowledgebase content, format and system;
Maintain and update internal and external training curriculum including onboarding and refresher trainings on product knowledge, operational processes, talking points and compliance requirements;
Identify and recommend enhancements to the Citywide SF Learning Management System processes and tools;
Performs other duties as assigned.
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
License and Certification:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
Three (3) years of change management and/or training experience, including an understanding of training principles, tools and best practice, such as ADDIE, SAM or equivalent models.
Experience in learning principles such as Bloom’s taxonomy, Content Presentation types, ARCS model, and Brinkerhoff model for evaluation.
Experience with PeopleSoft or other enterprise software applications.
Superior writing and presentation skills.
Experience utilizing audio and visual recording tools.
Two (2) years of experience designing and developing eLearning solutions and familiarity with Captivate or comparable software.
Experience translating complex technical information into user-friendly guides and instructions.
Experience developing courses and course materials leveraging technical and functional SMEs.
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
- Select the desired job announcement
- Select “Apply” and read and acknowledge the information
- Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
- Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
If you have any questions regarding this recruitment or application process, please contact the analyst, Vicente Centeno, by telephone at (415) 554-7506, or by email at Vicente.Centeno@sfgov.org
Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.
Applicants will be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.
Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco
As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities
General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.
Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.
Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
Temporary-Exempt (TEX) Appointment: This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer. The project has a maximum duration of up to three (3) years.
Recruitment Type: TEX
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-1053-090236
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.