1053 Product Manager

IS Business Analyst - Senior

Recruitment #TEX-1053-082725

Introduction

APPOINTMENT TYPE: Temporary Exempt (TEX), this position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

ABOUT US:

We’re growing the digital services team that operates and iteratively improves the DAHLIA affordable housing service (housing.sfgov.org), as well as the Salesforce implementation used to manage larger affordable housing operations. Funded by the Mayor’s Office of Housing and Community Development (MOHCD), the team also works directly with the San Francisco Digital Services Team.

The mission of the Housing Division of the Mayor's Office of Housing and Community Development is to provide financing for the development of affordable housing in San Francisco and guide the City's housing policy. MOHCD ensures the  the long-term affordability and physical viability of the City's stock of affordable housing. The Office also provides financial and educational assistance to first-time homebuyers, and finances housing rehabilitation costs for low-income homeowners.

The San Francisco Digital Services Team is transforming how residents interact with the city, implementing our new Digital Services Strategy through building services designed around the people that use them. Led by the Chief Digital Services Officer, the team is comprised of product managers, designers, business analysts, developers, and content strategists. As a member of this new team, you will have an opportunity to shape the City’s approach to digital services.

POSITION DESCRIPTION:

We are looking for an expert product manager to join the housing digital services team. As the product manager you will coordinate a the multi-disciplinary agile development effort as well as help build new user-focused digital services for affordable housing.  You’ll help manage stakeholders and the product team around common goals, and manage delivery using disciplined agile methodology.  You’ll also be a champion for user needs, improving business processes, and cutting bureaucratic red tape. Successful candidates will have leadership experience on agile product teams.

ESSENTIAL FUNCTIONS:

  • Coordinate a multi-disciplinary agile software development team to manage delivery and iteratively improve the affordable housing application service, as well as build new user-focused digital services for affordable housing.
  • Partner with product managers, designers, and developers at the vendors with which we work.
  • Oversee roadmap planning, resource management, procurement, and vendor management. Flag potential risk points early and work with the team and stakeholders to creative solutions to address pitfalls.
  • Communicate the team’s progress and challenges to key stakeholders, and ensure that your team members are kept up to date.
  • Participate in planning and conducting thoughtful and ethical user research. Effectively capture and use insights from user research to propose improvements to policy, service design, and delivery. Serve as an internal advocate for housing applicants and ensuring that new services meet their needs - and exceed their expectations.
  • Define and get stakeholder buy-in for product definition and delivery approach. Gather and use evidence to assess the costs, benefits and risks of a wide range of delivery options. Implement a product vision developed in collaboration with department leadership.
  • Create effective, prioritized product descriptions, user stories, and delivery plans to meet user needs in a cost-effective way. In some cases, serve as scrummaster or delivery manager.
  • Multi-channel delivery: Work with the designer and department partners on the strategy for paper and analog channels to complement digital service delivery.
  • Work comfortably in an agile environment with rapidly changing deadlines, workloads, and goals.
  • Lead data-based continuous delivery and improvement, ensuring that services are regularly analysed, maintained and improved to better user experience. Design service processes to include continuous feedback loops between customers and the service team.
  • Related duties as assigned.

Minimum Qualifications

1. An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]; AND

2. Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

SUBSTITUTION:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units or forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

DESIRABLE QUALIFICATIONS:

  • 3+ years of experience designing outstanding web-based products for a consumer-oriented website. Experience re-designing complex products, services, or transactions to be more simple, beautiful, and easy to use.
  • Product team experience including: Experience leading the user research and user testing process; writing user stories; managing roadmaps, leading agile scrum methodology, and managing stakeholder relationships.
  • Strong technical understanding of modern web product development.
  • Strong working knowledge of Lean and Agile practices. Experience working within Agile teams and incorporating user testing & feedback into agile processes
  • Exceptional verbal communication skills with the ability to effectively influence and communicate cross-functionally.
  • A personal interest in public service or civic technology.
  • Excellent HTML & CSS skills.
  • Experience with creating user journey maps and/or service blueprints.
  • Demonstrable and practical experience, in public or private sector, of transformational change to business processes and systems to deliver improved user experience and cost savings.
  • Salesforce experience
  • Design experience, including the ability to create sketches, wireframes and mockups to communicate features to clients, designers and developers.
  • Development experience, including the knowledge to interface with developers about coding practices, delivery and acceptance processes, testing, etc.
  • Experience with metrics and analytics, defining KPI’s, tracking conversion funnels, and extracting insight from data.

VERIFICATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement: 1053 Product Manager (IS Business Analyst - Senior) - TEX-1053-082725
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

A resume and a cover letter highlighting how you meet the desirable qualifications and any relevant experience is REQUIRED at the time of filing and must be attached to the online application. Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the analyst at (415) 554-6000.

Selection Procedures

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. The application procedure is in compliance with the Americans with Disabilities Act, if you need assistance to participate in this recruitment, please contact the analyst at (415) 554-6000. Notification in advance will enable the department and County to evaluate arrangements to reasonably accommodate your need.


THE CITY AND COUNTY OF SAN FRANCISCO IS AN EQUAL OPPORTUNITY EMPLOYER. MINORITIES, WOMEN AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.



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