1044/IS Engineer-Principal

Recruitment #TEX-1044-102818

Introduction

1044 - IS Engineer - Principal

San Francisco Public Utilities Commission

Recruitment ID# TEX-1044-102818

This position is located in MOCCASIN, CALIFORNIA in the Sierra Foothills approximately 140 miles east of San Francisco.

APPOINTMENT TYPE: Temporary Exempt (TEX): This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process.

Project: Information Technology Infrastructure Library (ITIL)

Position Description:

Principle to the design and implementation success of the ITS ITIL Project lies core competencies surrounding foundational elements of the ITIL methods (26 ITIL processes and four supporting functions). The ideal candidate will have a firm command of Hetch Hetchy Water and Power (HHWP) server and networking service strategy, architecture, design, maintenance and operation. Relevant daily tasks include supporting associated project task orders which require operational and technical acumen with strong industrial control architecture, design, testing, integration, implementation and documentation skills.

Essential Duties:

  • Analyze and evaluate systems software, hardware and communications strategies. Research and conduct feasibility studies on new hardware and software. Provide cost and time allocation estimates. Make recommendations based on these studies;
  • Establish hardware and software standards. Participate in technical committees;
  • May monitor, coordinate and assist in developing the work unit's budget;
  • Analyze and recommend procedures consistent with departmental directives, policies and regulations;
  • Develop strategic plans to meet data processing and technology needs; conduct capacity planning studies to project hardware and software needs;
  • Direct and monitor technical support activities related to complex large systems or networks. Troubleshoot and support the system or network in order to maintain the system or network's integrity and reliability. Contact software and hardware vendors when necessary;
  • Provide problem determination, corrective measures and technical support to anyone utilizing services and functions provided by the system or network. This includes but is not limited to applications programmers, business analysts, operations staff, help desk staff, technicians, administrators, end users- and managers;
  • Oversee data backup and recovery; ensure that sufficient generations of backup are available for data restoration;
  • Determine requirements for the development or enhancement of large complex systems or networks that serve as a data processing backbone for the City and County of San Francisco's information technologies infrastructures. May research and conduct feasibility studies on new technologies;
  • Design, plan, integrate, test, implement, document and enhance the physical and logical components of large complex systems or networks. This may involve the analysis and evaluation of systems software, hardware and communications strategies;
  • Perform very complex systems integration for interoperability over dissimilar platforms and technologies for large systems or networks. This may involve the integration of various protocols, systems software, hardware and communications platforms;
  • Determine the proper installation parameters for software and hardware for smooth integration and efficiency in relation to the enterprise system and network;
  • Write highly complex "user exits" to customize large systems software. This may involve specialized programming languages;
  • Analyze, detect, identify and correct complex systems software or hardware deficiencies;
  • Provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks;
  • Act as the liaison between vendors, technical support hot-lines and departments to resolve complex systems or network problems. Coordinate and implement corrective measures; this may involve site visits, telephone assistance, remote systems or network management, and participation in technical committees;
  • Train and demonstrate technologies and systems to IS professionals and non-IS professionals;
  • Implement and maintain upgrades/updates/fixes for core operating systems and their related components, without negative impact to the overall availability and reliability of the enterprise systems/networks;
  • Prepare specifications and procedures documentation;
  • Plan, develop and implement backup and disaster recovery procedures for large systems and networks;
  • May supervise, assign, review and may participate in the work of subordinates in assigned unit., Perform as project lead in major projects. Monitor, coordinate and review project tasks and resources, providing technical assistance and guidance;
  • May review and recommend personnel actions in areas of performance, evaluation, training, selection and disciplinary measures. Ensure that appropriate policies and procedures are followed by subordinates;
  • May supervise and coordinate the analysis, planning, installation, integration, maintenance, customization and enhancement of hardware and software for complex large systems or networks that serve as a data processing backbone for the City and County of San Francisco's information technologies infrastructure;
  • May perform as project lead in major projects. Monitor and coordinate project task resources;
  • May act as a project lead to plan, implement and maintain upgrades/updates/fixes for core operating systems and their related components, without negative impact to the overall availability and reliability of the enterprise systems/networks.

Equal Employment Opportunity: The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:

Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:
Five (5) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desired Qualifications:

  • ITIL Foundation Certification

Applicants must meet the minimum qualifications and special condition requirement by the final filing date unless otherwise noted. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in the “Education” and “Training and Employment Record” sections of the City and County of San Francisco online application by the filing deadline. A resume does NOT substitute for this section of the City application and will not be considered in determining whether you meet the minimum qualifications.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process. 

    • Select the desired job announcement 

    • Select “Apply” and read and acknowledge the information 

    • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously” 

    • Follow instructions on the screen

Need help completing the application?

Computers are available for the public from 8:00 a.m. to 5:00 p.m., Monday through Friday, to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

We communicate by email.

You may be contacted by email about this announcement and, therefore, it is your responsibility to ensure that your registered email address is accurate and kept up-to-date. Also, you must ensure that email from CCSF is not blocked on your computer by a spam filter. To prevent blocking, you should set up your email to accept CCSF mail from the following addresses: @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu. You will receive a confirmation email that your online application has been received in response to every announcement for which you apply. You should retain the confirmation email for your records. Failure to receive the email means that the online application was not submitted or received.

Word of advice:

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Have questions about the application process?

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Linda Muir, by telephone at 415-554-1659, or by email at LMuir@sfwater.org.

Selection Procedures

Minimum Qualifications Questionnaire (MQSQ - Qualifying)

Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process. All applicants must complete the Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position.

Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Veteran’s Preference: Information regarding requests for Veterans Preference can be found at: https://sfdhr.org/veterans-preference

General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies

Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification. All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued: February 10, 2020
Micki Callahan, Human Resources Director
Department of Human Resources
Recruitment ID: TEX-1044-102818(#01145682)
PUC/LM (415) 554-1659

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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