0932 Manager IV, Lean Performance Improvement Manager

Recruitment #TEX-0932-903601


0932 Manager IV – Lean Performance Improvement Manager




APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer, and the duration of the position shall not exceed 36 months.


ABOUT DPH: The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. We strive to achieve our mission through the work of two main Divisions – the San Francisco Health Network and Population Health. The San Francisco Health Network is our only complete system of care and has locations throughout the City and County of San Francisco (City), including Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), Laguna Honda Hospital and Rehabilitation Center (LHH), and over fifteen (15) primary care health centers. With a broad community focus, the ultimate goal of the Population Health Division is to ensure that San Franciscans have optimal health and wellness at every stage of life, and, to achieve this, the Division is comprised of various branches dedicated to core public health services for the City, such as health protection and promotion, disease and injury prevention, disaster preparedness and response, and environmental health services.


With an annual operating budget of $2.2 billion, as the largest City Department, the SFDPH employs over 8,000 people, and we contract for more than $400 million in community-based services.


Central administrative functions, including finance, human resources, information technology, and policy and planning, support and promote integration between SFDPH’s two Divisions. For more information, visit www.sfdph.org.


The SFDPH is in the midst of a project that will shape the very way that we provide patient care-the implementation of our Epic Electronic Health Record (EHR). The new, unified Epic EHR provides our staff with a better integrated tool to accomplish work, brings our entire network of care closer together, and allows us to provide better patient care, improve patient experience, and meet our True North goals. The SFDPH Epic EHR went live in August 2019.


GENERAL JOB DESCRIPTION: The SFDPH Kaizen Promotion Office (KPO) oversees the planning, development, and implementation of Lean operations and Lean transformations for the department.  Under direction of the Chief of Performance Innovation for the SFDPH KPO, the 0932 Manager IV – Lean Performance Improvement Manager (LPIM) manages the KPO department’s technical and behavioral activities and maintenance of change management.


The essential job functions include but are not limited to the following:


1.      Develops, designs and guides a daily management system (DMS), deployment plan and training program for the organization, including a production line schedule to support the clinics, hospital units and programs in the transition to the new Electronic Health Record (EHR) system.


2.      Provides leadership and supervision for the KPO and assigned specialists; Functions as an expert in the transformation approach, provides thought leadership, applies and implements lean management principles department-wide by developing and deploying standards and methodologies to assure long-term impact.


3.      Establishes a lean leadership fellows program to spread lean principles and concepts organization-wide, including defining core competencies and tracking achievement of core skillsets for fellows, managers and staff with a supervisory role, KPO specialists and other experts.


4.      Develops, designs and implements training curricula in lean principles and concepts for leadership, managers and staff who have a supervisory role, and KPO assigned specialists to become DMS trainers and lean coaches for the department; Facilitates events, seminars, conferences and/or trainings in collaboration with the KPO and training team members.


5.      Prepares budget and justification for the costs of specific training programs and participates in budget planning and quality assurance processes.


6.      Develops, revises, and/or presents reports, findings, and recommendations to the executive leadership and/or leaders and stakeholders, working to advance the organization’s strategic goals, achieving the fiscal year’s True North metrics.


7.      Communicates with executive staff, department managers and other stakeholders in identifying and analyzing problems to guide implementation of appropriate action and evaluates the effectiveness of decisions.


8.      Develops and monitors action plans as needed to ensure department's meeting targets and goals.


9.      In collaboration with KPO Director, provides guidance in the development of departmental strategic goals and priorities and operational and qualitative objectives that are congruous with the values, mission and strategic plan of DPH.


10.  Serves as a liaison on committees to assist in planning, formulating, and executing policies, procedures, and programs.


The 0932 Manager IV, Lean Performance Improvement Manager, also performs other related duties as assigned.


Compensation and Benefits 

The normal annual salary range is $133,380 – $170,222. Appointment above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills.  A special approval process is necessary for appointment above the normal salary range.


In addition to a competitive salary, the City and County of San Francisco offers flexible benefit plans with pre-tax elections which include:  medical and dental insurance; retirement plan; deferred compensation plan; Social Security; long-term disability plan; life insurance; management training program; eleven (11) paid holidays annually; five (5) floating holidays; depending on years of service, ten (10), fifteen (15), or twenty (20) vacation days annually; and may earn up to 100 hours paid administrative leave annually.


Minimum Qualifications

1.      Possession of a Bachelor’s degree from an accredited college or university; AND


2.      Five (5) years of experience implementing performance improvement methodologies, which must include two (2) years in a health care setting.  Qualifying experience must include three (3) years of experience supervising professionals. 


Substitution: Additional work experience implementing performance improvement methodologies in a health care setting may substitute up to two (2) years of education on a year for year basis.  (One year of experience will be considered equivalent to 30 semester or 45 quarter units of college coursework.)  No substitution will be allowed for three (3) years of supervising experience. 


Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.


Desirable Qualifications: The stated desirable qualifications listed below may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.


·         Possession of Lean Process Management certificate.

·         Project management and data analysis skills.

·         Strong written and oral communication skills.


Verification of Experience: http://sfdhr.org/getting-job#verification 

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.


Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements 


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.


§  Select the desired job announcement

§  Select “Apply” and read and acknowledge the information

§  Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

§  Follow instructions on the screen


Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


If you have any questions regarding the recruitment or application process, please contact the exam analyst, Emma Perez, by telephone at (415) 554-2918, or by email at Emma.Perez@sfdph.org.  

Selection Procedures

Supplemental Questionnaire (Weight: Qualifying):

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. The Supplemental Questionnaire is a self-report checklist that is designed to evaluate if candidates meet the minimum qualifications for this position.


Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:


Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.


Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.


Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers though state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Statement on Equity, Diversity, and Inclusion: 

At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.  


Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.


Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.


Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator.


Medical Examination/Drug Testing:

Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.


General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at: http://www.sfdhr.org/index.aspx?page=20


Copies of Application Documents: http://sfdhr.org/getting-job#copies


Right to Work: http://sfdhr.org/getting-job#identification


Information on requesting a reasonable ADA Accommodation: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities



Issued: August 12, 2019

Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment No.: TEX-0932-903601
DPH / EP / (415) 554-2918
DHR Pos. No.: 01134725 (MCCP# TE-DPH)


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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