9976 Content Designer

Technology Expert I

Recruitment #PEX-9976-084731

Introduction

 

INTRODUCTION TO DT: The Department of Technology is the centralized technology services provider within San Francisco City & County government, delivering technology infrastructure and services to approximately 28,000 employees and 800,000 citizens.  The department has an annual operating budget of over $97M and contains over 220 employees.  Core service areas include: Technology Architecture & Security, Technology Service Delivery & Management, Client Services & Project Management Office, Public Safety Systems & Wiring, Technology Administration, Policy & Governance, and Public Communications.

ABOUT US: San Francisco's Digital Services Team is improving how residents and businesses in San Francisco work with the City. The Team is working with several departments to build end-to-end services that are simple to use, consistent and based on evidence. We're a team of 18 designers, product managers and engineers, but we're growing. We work in agile teams, starting small and building as we learn, supported by user research and analysis.  We're building technology and writing standards to bring consistency to our content and to make it faster for us to build more services. It's a chance to get in early, work with a strong, supportive team and make a difference. If you love San Francisco, join us.

ABOUT THE POSITION: San Francisco Department of Technology seeks an experienced and highly skilled content designer to join San Francisco's Digital Services Team. The content designer will do more than just write simple, clear content. The incumbent will build and design exceptionally clear and very user focused  digital content for the Digital Services Team by:- simplifying the process- working in small, agile, multi-disciplinary teams- fight content by committee- creating digital services that are clear and easy to use (for both external users and City staff)- ensuring use of inclusive, accessible language.

POSITION RESPONSIBILITIES:

Lead content design on projects :

- Identify user and organizational needs through interviews, conversations, workshops, and analytics research.

- Navigate the organization and build strong professional relationships with everyone from lawyers to stakeholders to get what's best for the user.

- Ensure the team has a situational awareness of what each other is working on and how this relates to practical government objectives and user needs.

Deliver clear, user-centered content:   

- Create simple, concise, accessible content that meets user needs. You'll be working in a fast-paced, collaborative environment. You'll write landing pages, forms, navigation labels, notifications, research findings, blogs, and information across an entire service.   

- Incorporate continuous feedback from users, peers, and stakeholders by leading content-focused usability and critique sessions.

- Make complex language and processes easy to understand.

- Measuring and evaluating outcomes for content.

- Maintain consistency and contribute to our content style guide. In some cases you'll need to work with departments to create and standardize their style.

Build content design across the City:

- We're building more than a service: we're building a culture and community of content design. We need someone generous and opinionated who will contribute to and revise content resources, blogs, and mentor other content designers.

JOB APPOINTMENT TYPE: Permanent- Exempt. The General Services Agency, Department of Technology, has an opening for an exempt appointment in San Francisco. The position is excluded by the Charter from the competitive civil service examination process. The successful candidate shall serve at the discretion of the appointing officer. This position has an anticipated duration of up to five (5) years.

WORK LOCATION: Incumbent will conduct the majority of work at the Department of Technology, One South Van Ness, 2nd Floor, San Francisco, CA 94103.  However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as required.

NATURE OF WORK: Candidate must be willing to work a 40- hour week as determined by the department. Travel within San Francisco may be required.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education: An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience: Three (3) years of experience creating content for end-to-end consumer-facing digital services.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

NOTE:

1. MEDICAL TESTING: Prior to appointment, eligible candidates must successfully pass the TB testing process.

2. SECURITY CLEARANCES AND BACKGROUND INVESTIGATIONS: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate’s suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement - PEX-9976-084731
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Raquel Knighten, by telephone at 415-581-3945, or by email at Raquel.knighten@sfdpw.org.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Note: Falsifying one's education, training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

Selection Procedures

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

The application procedure is in compliance with the Americans with Disabilities Act, if you need assistance to participate in this recruitment, contact Raquel Knighten (415) 581-3945, or in writing at Raquel.Knighten@sfdpw.org. Notification in advance will enable the department and County to evaluate arrangements to reasonably accommodate your need.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Conclusion

Requests:
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 
http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Issued:  March 15, 2018
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-9976-084731
GSA-Department of Technology/ RK / 415-581-3945

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


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